Can Not Login To My Board

Get help with installation and running phpBB 3.2.x here. Please do not post bug reports, feature requests, or extension related questions here.
Post Reply
TobiasCanoy
Registered User
Posts: 1
Joined: Mon Jan 30, 2017 8:58 am

Can Not Login To My Board

Post by TobiasCanoy »

Support Request Template
What version of phpBB are you using? phpBB 3.2.0
What is your board's URL? http://www.ezyridermc.club/forum/
Who do you host your board with? godaddy
How did you install your board? I used a tool provided by my host
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? Default
What language(s) is your board currently using? English
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I've tried uninstalling and reinstalling through cpanel, I have no idea how to do it otherwise and GoDaddy is not providing any support to the issue due to it not being their software.
Please describe your problem. When I open the main page, I can clearly see my Admin Username registered at the bottom, but when I attempt to login to the same account I get the following message above a new login screen.

You have specified an incorrect username. Please check your username and try again. If you continue to have problems please contact the Board Administrator.

Seeing as how I am the board Administrator, I am now at a crossroad in which I can not pass.

How do I get my login to work if the only way to set an admin is the Installatron Applications Installer, and resetting the password does not work.

I have been dealing with this situation for 3 days now to no avail.
Generated by SRT Generator

User avatar
Mick
Support Team Member
Support Team Member
Posts: 22291
Joined: Fri Aug 29, 2008 9:49 am
Location: Cardiff

Re: Can Not Login To My Board

Post by Mick »

The board at the address you supplied isn't phpBB.
TobiasCanoy wrote:
Mon Jan 30, 2017 9:01 am
Who do you host your board with? godaddy
How did you install your board?
I used a tool provided by my host
We don't really support third party installers here, and neither do GoDaddy, as we don't write the software. Having said that, there have been a few instances lately of GoDaddy having the same issue after a board upgrade or install using their one-click installer so one option is to contact your host. The other option (recommended) would be to re-install using the files from here.
"The more connected we get the more alone we become" - Kyle Broflovski

Please read: “Am I In The Right Place?” before posting.

mewickham
Registered User
Posts: 9
Joined: Tue Apr 04, 2017 8:18 pm

Re: Can Not Login To My Board

Post by mewickham »

I just used GoDaddy to install phpBB 3.2 on my site, and their installer is definitely broken. The administrator account it creates for the board does not work. So there is no way to manage the board. I used phpMyAdmin to look at the database records, and the account name is there, but the password is obviously broken.

So my workaround was this:
1. I created a new, normal user.
2. I used phpMyAdmin to change your new user's user_type to 3 and group_id to 5, and then deleted the user_permissions already assigned to it. I don't know if that's the best way to go-- I'm not that skilled at this-- but it did assign admin status to the newly created user account. So I was able to get into the Administration Control Panel.
3. Then I used phpMyAdmin to delete the original, bad admin account. (I tried deleting the user from within phpBB, but it told me that it didn't exist.)
4. Things seem to be working okay and I have ACP access.

The GoDaddy "Installatron" installer is definitely broken. I tried installing/uninstalling/reinstalling several times-- all with the same result.

User avatar
KevC
Support Team Member
Support Team Member
Posts: 69715
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Can Not Login To My Board

Post by KevC »

mewickham wrote:
Tue Apr 04, 2017 8:59 pm
I just used GoDaddy to install phpBB 3.2 on my site, and their installer is definitely broken. The administrator account it creates for the board does not work. So there is no way to manage the board. I used phpMyAdmin to look at the database records, and the account name is there, but the password is obviously broken.

So my workaround was this:
1. I created a new, normal user.
2. I used phpMyAdmin to change your new user's user_type to 3 and group_id to 5, and then deleted the user_permissions already assigned to it. I don't know if that's the best way to go-- I'm not that skilled at this-- but it did assign admin status to the newly created user account. So I was able to get into the Administration Control Panel.
3. Then I used phpMyAdmin to delete the original, bad admin account. (I tried deleting the user from within phpBB, but it told me that it didn't exist.)
4. Things seem to be working okay and I have ACP access.

The GoDaddy "Installatron" installer is definitely broken. I tried installing/uninstalling/reinstalling several times-- all with the same result.
If you're going to do all of that in phpmyadmin just to make it work you might as well delete the lot and install it properly with our files. Goodness knows what else doesn't work in their version.
-:|:- Support Request Template -:|:-
Image
Cheap UK Hosting
"In the land of the blind the little green bloke with no pupils is king - init!"

User avatar
MohamedAG
Registered User
Posts: 107
Joined: Mon May 26, 2014 10:06 pm
Location: U.S.A.
Name: Moh Sal
Contact:

Re: Can Not Login To My Board

Post by MohamedAG »

In case someone has this problem in the future.

"installatron" the most popular tool used in web-hosting and Cpanel will cause this problem. I am not sure if they fixed it or not.

When you install phpBB ... the phpBB program gives you 2 username one the way you typed it "CoolUserX" and one with all the letters lower case ... it is called the clean user name "cooluserx".

when you use installatron to install PhpBB they do not use the PhpBB installation system and thus have a bug in the clean username were they always make it "admin" even if you set your username to something else.... So Yes you will see that you are the latest user registered ... However in reality the actual user name is "admin"

To test it try loging in with the username "admin" not the actual name showing.

installatron promised to fixed it and hopefully they did if not just login to phpmyadmin and change the clean user name filed to the one you're using.

Post Reply

Return to “[3.2.x] Support Forum”