Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

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David79
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Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by David79 »

Support Request Template
What version of phpBB are you using? phpBB 3.0.12
What is your board's URL? http://www.eerieohio.com/forum/
Who do you host your board with? Hostgator
How did you install your board? I used a tool provided by my host
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? Prosilver
What language(s) is your board currently using? British English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Updating from 3.0.12 to 3.2.
Please describe your problem. I installed my forum from a "One click install" provided by my webhost Hostgator and for

some reason they install version 3.0.12 and I want to upgrade to 3.2, but everytime I

try and upgrade the installation does not finish, it just hangs or stops at different

times.

Now I wanted to find out what file or folder was hanging, so I decided to try and upload

each individual folder to see which one was hanging and when I did that the only folder

that would not upload correctly was the vendor file and I can not figure out why.

I am using Filezilla to upload the files to my website and everytime it hangs the status

window keeps saying its sending a keep alive command

When I could not upload all the files and folders, I just installed a fresh version of

phpbb 3.0.12 until I can figure out what is wrong or what I have to do.
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Hopefully I did this right.
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Brf
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by Brf »

There is no point in upgrading a board which has no content.
Just get the 3.2 files from here and install it new.
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David79
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by David79 »

The main point of me trying to upgrade was to see if I could actually upgrade to 3.2. I wanted to basically learn how to upgrade the forum. Now I am just wondering whats going to happen when my forum does have people and content and I try and upgrade to the newest version, and this problem happens again that is why I would like to figure out why this is happening now before my forum has people and content.
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Brf
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by Brf »

You upgrade a board by replacing most of its files and then upgrading the database. You should not use the automatic update to do an upgrade.
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David79
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by David79 »

I followed the instructions from this page.

https://www.phpbb.com/support/docs/en/3 ... /upgrade3/

It gets to step 11 and I can not go any further because it does not finish uploading all the files to my website.

---
Am I reading the right page? I am trying to upgrade from 3.0.12 to 3.2. If not can you or someone give me a link to the page I need to read?

---

I am still new to phpbb, but a while back I had an old website that I used to practice updating phpbb to the newest version, and messing with the setting and other stuff like that and I had no problem updating to the newest version, at that time. Now that I want to actually use the forum on my website, I am having this problem with the files and folders not uploading to my website.
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david63
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by david63 »

David79 wrote: Tue May 23, 2017 12:33 am It gets to step 11 and I can not go any further because it does not finish uploading all the files to my website.
What does not finish uploading files?

You should be using a ftp client (such as filezilla) to upload the files to your website and if that is failing part way through then there should be an error message - what is it? Are you sure you have enough disc space to upload all the files?
David
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David79
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by David79 »

Correct, some files do not upload.

And the only error messages that FileZilla gives are:

Error: Connection closed by server
Error: File transfer failed

There are other command and response things that happen before the error messages, but the above error messages are the only errors I get.

---

And yes I have a whole lot of disc space
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David79
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by David79 »

Can anyone help me with this problem? Please.
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david63
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by david63 »

David79 wrote: Tue May 23, 2017 10:47 pm Connection closed by server
Is exactly what it says - to find out why it is happening/causing it you will need to speak with your hosts.

However if you re-connect to your ftp server then the upload should continue from where it stopped.
David
Remember: You only know what you know and - you don't know what you don't know!

I now no longer support any of my extensions but they will start to become available here
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by 3Di »

I suggest you to try WinSCP and forget about filezilla, so did I. ;)
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David79
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by David79 »

david63 wrote: Wed May 24, 2017 8:42 pm
David79 wrote: Tue May 23, 2017 10:47 pm Connection closed by server
Is exactly what it says - to find out why it is happening/causing it you will need to speak with your hosts.

However if you re-connect to your ftp server then the upload should continue from where it stopped.
I did both.

When I contacted my hosting company and asked them about the problem, they said there was nothing wrong on their end, that is why I came here.

And when I tried re-connecting, it did re-connect, but it started skipping files instead of uploading them to my website.

So I am basically at a loss of what to do.
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by 3Di »

David79 wrote: Thu May 25, 2017 1:58 am So I am basically at a loss of what to do.
3Di wrote: Wed May 24, 2017 10:59 pm I suggest you to try WinSCP and forget about filezilla, so did I. ;)
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David79
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by David79 »

3Di wrote: Thu May 25, 2017 3:15 am
David79 wrote: Thu May 25, 2017 1:58 am So I am basically at a loss of what to do.
3Di wrote: Wed May 24, 2017 10:59 pm I suggest you to try WinSCP and forget about filezilla, so did I. ;)
That seemed to work, everything looks normal so far. It is still disconnecting once in a while, but I am going to call my internet provider tomorrow and see if something is wrong with my router. Thanks for the help!
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by Mick »

As an aside your Cookie domain is showing eerieohio.com and it should be .eerieohio.com, note the leading dot. See Knowledge Base - Fixing incorrect cookie settings.
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David79
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Re: Files are stopping when I try and upgrade my phpbb 3.0.12 forum to 3.2

Post by David79 »

Mick wrote: Fri Jun 02, 2017 7:45 am As an aside your Cookie domain is showing eerieohio.com and it should be .eerieohio.com, note the leading dot. See Knowledge Base - Fixing incorrect cookie settings.
Hey Mick, thanks for the heads up. Sorry I did not write back sooner. I changed what that page told me too. can you tell me if it worked? It looks the same to me, nothing really changed. Sorry if I am not understanding but this is new to me.
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