How Do You Manage Duplicate or Similar New Topics

Get help with installation and running phpBB 3.2.x here. Please do not post bug reports, feature requests, or extension related questions here.
Post Reply
Mike40
Registered User
Posts: 5
Joined: Sun Jun 04, 2017 8:55 pm

How Do You Manage Duplicate or Similar New Topics

Post by Mike40 » Thu Jun 08, 2017 12:01 am

Hello all - So here's my question. Suppose a user on my Support Forum can immediately get an answer to a topic they are about to create and all they have to do is search the forum. I don't want to merge their post with a topic that already exists if the topic already answers their question.

Maybe they do the search but the search doesn't find the topic. So, over time you wind up with 5, 10 or more topics that ask "How do I do XYZ" and my reply simply points them to another topic that already answers their question. Is the answer to just Delete their topic and send them a PM to a link to the topic and advise them to read the topic and post questions there? Otherwise, we wind up with the same question being asked in different topics.

What is your solution to manage this?

User avatar
3Di
Registered User
Posts: 11560
Joined: Mon Apr 04, 2005 11:09 pm
Location: Milano - Frankfurt
Name: Marco
Contact:

Re: How Do You Manage Duplicate or Similar New Topics

Post by 3Di » Thu Jun 08, 2017 1:39 am

There it was a "precise similar topics" MOD/ext, I don't know as of yet if has been already ported, though.

User avatar
canonknipser
Registered User
Posts: 1092
Joined: Thu Sep 08, 2011 4:16 am
Location: Germany
Name: Frank Jakobs
Contact:

Re: How Do You Manage Duplicate or Similar New Topics

Post by canonknipser » Thu Jun 08, 2017 4:40 am

3Di wrote:
Thu Jun 08, 2017 1:39 am
There it was a "precise similar topics" MOD/ext, I don't know as of yet if has been already ported, though.
It is: https://www.phpbb.com/customise/db/exte ... lar_topics

User avatar
3Di
Registered User
Posts: 11560
Joined: Mon Apr 04, 2005 11:09 pm
Location: Milano - Frankfurt
Name: Marco
Contact:

Re: How Do You Manage Duplicate or Similar New Topics

Post by 3Di » Thu Jun 08, 2017 4:52 am

canonknipser wrote:
Thu Jun 08, 2017 4:40 am
3Di wrote:
Thu Jun 08, 2017 1:39 am
There it was a "precise similar topics" MOD/ext, I don't know as of yet if has been already ported, though.
It is: https://www.phpbb.com/customise/db/exte ... lar_topics
LoL, that's incredible I am not aware of this. Thanks.:)

User avatar
VSE
Extensions Development Coordinator
Extensions Development Coordinator
Posts: 4432
Joined: Sat Jan 17, 2009 9:37 am
Location: Los Angeles, CA
Name: Matt Friedman
Contact:

Re: How Do You Manage Duplicate or Similar New Topics

Post by VSE » Thu Jun 08, 2017 7:26 am

Mike40 wrote:
Thu Jun 08, 2017 12:01 am
What is your solution to manage this?
Moderators. Lots of good moderators.
Official phpBB Extensions My Extensions & MODs
Please do not PM me for support.
Dictated but not read.

User avatar
bonelifer
Community Team Member
Community Team Member
Posts: 3227
Joined: Wed Oct 27, 2004 11:35 pm
Name: William
Contact:

Re: How Do You Manage Duplicate or Similar New Topics

Post by bonelifer » Thu Jun 08, 2017 12:26 pm

VSE wrote:
Thu Jun 08, 2017 7:26 am
Mike40 wrote:
Thu Jun 08, 2017 12:01 am
What is your solution to manage this?
Moderators. Lots of good moderators.
Knowledge Base | phpBB Board Rules | Search Customisation Database
Image
Please don't contact me via PM or email for phpBB support .

Post Reply

Return to “[3.2.x] Support Forum”

Who is online

Users browsing this forum: Baidu [Spider], Charlie_M, KevC, Nycklick, Raul [ThE KuKa], stevemaury and 20 guests

cron