URGENT: Trying to update to 3.2 from 3.1 and ...

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«THÖMÅS®©»
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URGENT: Trying to update to 3.2 from 3.1 and ...

Post by «THÖMÅS®©» » Tue Jun 13, 2017 1:29 am

Were getting a white screen?

We have uploaded all the files for 3.2 and when we try to do the update, we get nothing but a white screen although we can login to the boards even with the 3.2 files uploaded.

I don't know whats going on here, could we get some help please?

We were running 3.1.10 before attempting the update. We have removed all extensions and deleted them before attempting the update.
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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by «THÖMÅS®©» » Tue Jun 13, 2017 1:51 am

I have managed to figure out that only I can do it as I am Founder, but my site manager is too, in any event...

I have managed to get it to show, but it wont update, I am guessing because of wrong FTP info, when I go to try and update from the first step, it skips direct to the file list (ones to delete and ones to update), how do I get back to the beginning? I tried a CTRL and F5 by the way.
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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by janus_zonstraal » Tue Jun 13, 2017 5:00 am

I think you are using the wrong method?
Try this
viewtopic.php?f=556&t=2376856#convert3
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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by «THÖMÅS®©» » Tue Jun 13, 2017 10:46 am

I did try all methods after I could not revert back to the page where you can input FTP login details, and it kept skipping to the "automatic update" page. In the end, for the time being, I reverted back to 3.1.10 until I can get some assistance from the staff here to avoid destroying our forum, even though I do have a backup.

It is always something simple that I cannot work out, and it is incredibly frustrating!

Kind Regards,

Thomas.
“No, this trick won't work... How on earth are you ever going to explain in terms of chemistry and physics so important a biological phenomenon as first love?” - Albert Einstein
"For every action has is an equal and opposite reaction". - Sir Isaac Newton
"In honor there is hope" - Alaska State Troopers

I'm an Alienware M17x R2 Owner!

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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by KevC » Tue Jun 13, 2017 10:50 am

The cause of a white screen will be in the server error logs.

You don't need to do the auto update method with FTP information. If you follow the link janus posted you just trash almost everything and upload the new files yourself. There's no real point in merging them.
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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by «THÖMÅS®©» » Tue Jun 13, 2017 12:29 pm

Hello KevC, thank you for your reply...

Well, I did that as well, I even did a restore to the backup I made only hours before and tried all over again with the same result. Would not progress beyond an error after clicking update saying there was a timeout error.

I am not sure what it is I am doing that is preventing me from getting 3.2, I require more "direct" assistance.
“No, this trick won't work... How on earth are you ever going to explain in terms of chemistry and physics so important a biological phenomenon as first love?” - Albert Einstein
"For every action has is an equal and opposite reaction". - Sir Isaac Newton
"In honor there is hope" - Alaska State Troopers

I'm an Alienware M17x R2 Owner!

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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by KevC » Tue Jun 13, 2017 12:36 pm

A timeout is a server side issue.

Try this
viewtopic.php?p=14611616#p14611616
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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by «THÖMÅS®©» » Wed Jun 14, 2017 3:51 am

KevC, I actually believe it is the FTP info that I entered was incorrect, maybe an incorrect character or something, the updater to 3.2 goes to the timeout error as soon as I click "Update" and not after a few seconds as I am thinking your going with as the issue. I cannot go back to change them as I have tried to start from the beginning and it just would not let me, no matter how many times I tried, it just skipped to the same page where I click "update", I will try it again when I have time later today (hopefully) and maybe try and get you either a video or some screen shots...
“No, this trick won't work... How on earth are you ever going to explain in terms of chemistry and physics so important a biological phenomenon as first love?” - Albert Einstein
"For every action has is an equal and opposite reaction". - Sir Isaac Newton
"In honor there is hope" - Alaska State Troopers

I'm an Alienware M17x R2 Owner!

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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by KevC » Wed Jun 14, 2017 7:49 am

The FTP info is irrelevant if you follow the instructions janus posted.
Clear the cache before you start as well. Delete everything except htaccess and index.htm
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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by janus_zonstraal » Wed Jun 14, 2017 7:50 am

Sometimes this helps
Did you check your config.php?
Change mysql in mysqli
Or use a other browser or purge browser cache

Or delete update info from the /store/ folder.
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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by «THÖMÅS®©» » Wed Jun 14, 2017 12:05 pm

I will try this again tonight. Of course I will create a backup first before I do anything. I will report back with my results later.
“No, this trick won't work... How on earth are you ever going to explain in terms of chemistry and physics so important a biological phenomenon as first love?” - Albert Einstein
"For every action has is an equal and opposite reaction". - Sir Isaac Newton
"In honor there is hope" - Alaska State Troopers

I'm an Alienware M17x R2 Owner!

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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by «THÖMÅS®©» » Fri Jun 16, 2017 10:38 pm

Could I ask just a brief question...

Is it a requirement for 3.2 to run on PHP 5.6 or is there another minimum requirement, say 5.5 or something else?
“No, this trick won't work... How on earth are you ever going to explain in terms of chemistry and physics so important a biological phenomenon as first love?” - Albert Einstein
"For every action has is an equal and opposite reaction". - Sir Isaac Newton
"In honor there is hope" - Alaska State Troopers

I'm an Alienware M17x R2 Owner!

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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by david63 » Fri Jun 16, 2017 10:48 pm

«THÖMÅS®©» wrote:
Fri Jun 16, 2017 10:38 pm
is there another minimum requirement
5.4
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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by «THÖMÅS®©» » Fri Jun 16, 2017 11:34 pm

david63, I have just updated to 5.6 (was on 5.5) will 3.2 still work?
“No, this trick won't work... How on earth are you ever going to explain in terms of chemistry and physics so important a biological phenomenon as first love?” - Albert Einstein
"For every action has is an equal and opposite reaction". - Sir Isaac Newton
"In honor there is hope" - Alaska State Troopers

I'm an Alienware M17x R2 Owner!

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Re: URGENT: Trying to update to 3.2 from 3.1 and ...

Post by JimA » Fri Jun 16, 2017 11:36 pm

«THÖMÅS®©» wrote:
Fri Jun 16, 2017 11:34 pm
david63, I have just updated to 5.6 (was on 5.5) will 3.2 still work?
Yes, both of those are completely fine.
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