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500 Error updating from phpBB 3.1.7-pl1

Posted: Thu Jul 20, 2017 1:18 am
by abcEzy
Support Request Template
What version of phpBB are you using? phpBB 3.1.7-pl1
What is your board's URL? https:// wwdtour. org
Who do you host your board with? hawkhost. com
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.1.7-pl1
What styles do you currently have installed? not sure of name
What language(s) is your board currently using? english
Which database type/version are you using? I Don't Know
What is your level of experience? Experienced with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I just followed the instructions from the notes/links from the admin area. to delete all files, except the ones noted, config file, and a few folders. i uploaded all the others from the download package, went to the install url and a 500 error appears.
Please describe your problem. 500 error
Generated by SRT Generator

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Thu Jul 20, 2017 5:33 am
by rxu
Did you update using the full package? And what the webserver's error log say?

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Thu Jul 27, 2017 9:20 am
by abcEzy
Hi
yes, i updated to full package.

dont have any error logs

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Thu Jul 27, 2017 9:29 am
by david63
abcEzy wrote:
Thu Jul 27, 2017 9:20 am
dont have any error logs
Then ask your host for them

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Tue Aug 01, 2017 3:33 am
by abcEzy
david63 wrote:
Thu Jul 27, 2017 9:29 am
abcEzy wrote:
Thu Jul 27, 2017 9:20 am
dont have any error logs
Then ask your host for them
there isnt any

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Tue Aug 01, 2017 5:27 am
by david63
abcEzy wrote:
Tue Aug 01, 2017 3:33 am
david63 wrote:
Thu Jul 27, 2017 9:29 am
abcEzy wrote:
Thu Jul 27, 2017 9:20 am
dont have any error logs
Then ask your host for them
there isnt any
Never heard of a server that does not have error logs

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Wed Aug 02, 2017 7:39 am
by abcEzy
I know, weird, still doesn't explain why the error though.

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Wed Aug 23, 2017 8:45 pm
by abcEzy
Im still having this problem :(

cant anyone give me a solution please?

Thanks

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Thu Aug 24, 2017 5:37 am
by bienthuy
abcEzy wrote:
Wed Aug 23, 2017 8:45 pm
Im still having this problem :(

cant anyone give me a solution please?

Thanks
almost 2 months and still error?
Could you please give us some server info and logs error. Without logs error, then no one can help you

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Fri Sep 01, 2017 7:14 pm
by abcEzy
bienthuy wrote:
Thu Aug 24, 2017 5:37 am
abcEzy wrote:
Wed Aug 23, 2017 8:45 pm
Im still having this problem :(

cant anyone give me a solution please?

Thanks
almost 2 months and still error?
Could you please give us some server info and logs error. Without logs error, then no one can help you

I dont have any errors, ive mentioned this in a reply to the mod here...

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Fri Sep 01, 2017 7:50 pm
by RMcGirr83
You do have errors, or did, that is the 500 server error which should be stored in your server logs. Not sure why you wouldn't have any server logs though.

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Sun Sep 03, 2017 6:31 pm
by abcEzy
RMcGirr83 wrote:
Fri Sep 01, 2017 7:50 pm
You do have errors, or did, that is the 500 server error which should be stored in your server logs. Not sure why you wouldn't have any server logs though.
as I keep saying mate. NEVER got any errors. :(

btw, how comes the MODS here are not helping with this? even my web host cant figure it out.

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Sun Sep 03, 2017 6:56 pm
by janus_zonstraal
Without error logs we can-t help.

What you can do is download everything including the database and install it on your pc with a lampserver
Do the update and upload everything back to the webserver

And look for a better host.

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Mon Sep 04, 2017 8:40 pm
by abcEzy
My host is fine... they hired a new guy, guess he's not up to par with stuff, so an higher level support came in and found the error.


Parse error: syntax error, unexpected '[' in /home/MYUSERNAME/public_html/vendor/react/promise/src/functions.php on line 15

any suggestions? thanks guys 8-)

Re: 500 Error updating from phpBB 3.1.7-pl1

Posted: Mon Sep 04, 2017 8:49 pm
by janus_zonstraal
A quick search gives this
viewtopic.php?f=556&t=2401361

What is your php version?