[SOLVED] Trouble updating to 3.2.1 - WRONG_INFO_FILE_FORMAT

dallas2 · Post by **dallas2** » Wed Jul 26, 2017 9:25 pm

Support Request Template
What version of phpBB are you using? phpBB 3.2.0
What is your board's URL? https://elitetigers.net/forums/
Who do you host your board with? Totohost
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.2.0
What styles do you currently have installed? prosilver and my custom template
What language(s) is your board currently using? British English
Which database type/version are you using? MariaDB
What is your level of experience? Experienced with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Updating my board from 3.2.0 to 3.2.1
Please describe your problem. I was following this guide to update my board to 3.2.1:
https://www.phpbb.com/support/docs/en/3 ... ating-32x/

I went to "install" path, and on tab "Update" there is a step "Set installation data". No matter what I choose here, I always get error:

WRONG_INFO_FILE_FORMAT

[phpBB Debug] "include(../install/update/index.php): failed to open stream: No such file or directory" in file /home/elitetig/public_html/forums/phpbb/install/module/obtain_data/task/obtain_update_files.php on line 77

[phpBB Debug] "include(): Failed opening '../install/update/index.php' for inclusion (include_path='.:/opt/cpanel/ea-php71/root/usr/share/pear')" in file /home/elitetig/public_html/forums/phpbb/install/module/obtain_data/task/obtain_update_files.php on line 77
Generated by SRT Generator

Here is a screenshot of what I'm talking about:
http://imgur.com/a/e4Qry

What troubles me is that it adds "phpbb" part in the path "/home/elitetig/public_html/forums/phpbb/install/module/obtain_data/task/obtain_update_files.php". I don't think it should be like that since I don't have "phpbb" part in my board's urls.

Post by **stevemaury** » Wed Jul 26, 2017 9:42 pm

Just click Update database.

dallas2 · Post by **dallas2** » Thu Jul 27, 2017 5:16 am

I can't, "Update database" is not a link I can click on.
Mouse cursor doesn't change to 'hand'.

rxu · Post by **rxu** » Thu Jul 27, 2017 6:26 am

Are you sure you've downloaded the full package and not the automatic update one?

dallas2 · Post by **dallas2** » Thu Jul 27, 2017 9:16 am

Yes I am.
Currently there is no automatic update to download, Full Package is the only one available.

rxu · Post by **rxu** » Thu Jul 27, 2017 9:50 am

dallas2 wrote: ↑Thu Jul 27, 2017 9:16 am Currently there is no automatic update to download

It just looks like that is what you have downloaded somehow, as the full installation package doesn't have the update info file at all and the update process shouldn't refer to it.
I'd try ti redownload phpBB-3.2.1.zip again, reupload, purge the /cache folder, deleye the store/install_config.php file and give it a shot again.

dallas2 · Post by **dallas2** » Thu Jul 27, 2017 11:11 am

Tried again but nothing.
I am stuck at here: http://imgur.com/a/AwG5I

If I choose any option, I will get the same error "wrong info file format".

rxu · Post by **rxu** » Thu Jul 27, 2017 12:03 pm

That screenshot is from automatic update package...

dallas2 · Post by **dallas2** » Thu Jul 27, 2017 12:16 pm

I logged in my ACP and it seems my board's databse hasn't been properly updated before:
http://imgur.com/a/sglLS

But when I click on "database updater", it redirects me to the same installation path like earlier.

dallas2 · Post by **dallas2** » Fri Jul 28, 2017 9:07 am

I managed to resolve it.

Created backup of files and database
Deleted all files of my board
Reuploaded files of version 3.2.0
Downloaded "phpBB-3.2.0_to_3.2.1.zip" from https://download.phpbb.com/pub/release/3.2/3.2.1/ and went through update procedure step by step

Now my board is healthy again and running 3.2.1

cisco007 · Post by **cisco007** » Wed Jan 10, 2018 1:15 am

i was also having trouble, and this is what helped me

rxu wrote: ↑Thu Jul 27, 2017 9:50 am It just looks like that is what you have downloaded somehow, as the full installation package doesn't have the update info file at all and the update process shouldn't refer to it.
I'd try ti redownload phpBB-3.2.1.zip again, reupload, purge the /cache folder, deleye the store/install_config.php file and give it a shot again.