cant login in to admin panel or retrieve password

Get help with installation and running phpBB 3.2.x here. Please do not post bug reports, feature requests, or extension related questions here.
Post Reply
cristianbravo
Registered User
Posts: 7
Joined: Thu Aug 24, 2017 6:18 pm

cant login in to admin panel or retrieve password

Post by cristianbravo » Thu Aug 24, 2017 6:24 pm

i can't login to admin panel. installation was successful on windows server with php 5.6. i registered a second admin account because this issue already happened before. next day after installation i can no longer login to the board or admin panel with either account. (i was able to login with both accounts after installation). if i try to reset password it says " The submitted form was invalid. Try submitting again." and also i can't even register a anew account.

please help. i run out of solutions to try and previously searched online.

thank you

url is:
broadband.alpha.com/forum

User avatar
Brf
Support Team Member
Support Team Member
Posts: 50661
Joined: Tue May 10, 2005 7:47 pm
Location: {postrow.POSTER_FROM}
Contact:

Re: cant login in to admin panel or retrieve password

Post by Brf » Thu Aug 24, 2017 6:28 pm

Your cookie domain is broadband.alpha.com/forum and it should be broadband.alpha.com

cristianbravo
Registered User
Posts: 7
Joined: Thu Aug 24, 2017 6:18 pm

Re: cant login in to admin panel or retrieve password

Post by cristianbravo » Thu Sep 07, 2017 4:53 pm

i have changed it to http://broadband.alpha.com and broadband.alpha.com and there is no change. still can't login or register.

cristianbravo
Registered User
Posts: 7
Joined: Thu Aug 24, 2017 6:18 pm

Re: cant login in to admin panel or retrieve password

Post by cristianbravo » Thu Sep 07, 2017 5:04 pm

the weird thing is that if i reinstall, i can create accounts, login and post without any issues for about an hour or so. as soon as i logout and try to log back in i get the issue. it see that it does recognize my account as it doesn't shut a wrong username or password message, but it does not log in.

please help.

cristianbravo
Registered User
Posts: 7
Joined: Thu Aug 24, 2017 6:18 pm

Re: cant login in to admin panel or retrieve password

Post by cristianbravo » Thu Sep 07, 2017 5:22 pm

i have a cookie change tool installed that i use if you care to take a look
http://broadband.alpha.com/forum/cookie.php

cristianbravo
Registered User
Posts: 7
Joined: Thu Aug 24, 2017 6:18 pm

Re: cant login in to admin panel or retrieve password

Post by cristianbravo » Thu Sep 14, 2017 3:39 pm

Please help.. it has been 3 week since i posted for help and still nothing. i have changed the cookie to reflect the suggested changes and nothing. please help

User avatar
stevemaury
Support Team Member
Support Team Member
Posts: 47743
Joined: Thu Nov 02, 2006 12:21 am
Location: The U.P.
Name: Steve
Contact:

Re: cant login in to admin panel or retrieve password

Post by stevemaury » Thu Sep 14, 2017 3:53 pm

Please fill out the Support Request Template and post it back here to enable us to assist you better.
For REALLY good and VERY inexpensive hosting CLICK HERE

All unsolicited PMs will be ignored.

cristianbravo
Registered User
Posts: 7
Joined: Thu Aug 24, 2017 6:18 pm

Re: cant login in to admin panel or retrieve password

Post by cristianbravo » Thu Sep 14, 2017 4:17 pm

never mind. i got it to work. thi is what i changed based on another forum on the web i took at look at their settings.

i placed a dot in front of the url .domainname and a placed the full path to the forum on the sub folder /forum

now it works fine.

User avatar
Mick
Support Team Member
Support Team Member
Posts: 17721
Joined: Fri Aug 29, 2008 9:49 am

Re: cant login in to admin panel or retrieve password

Post by Mick » Thu Sep 14, 2017 6:00 pm

Maybe but your cookie path is wrong, it should only be /. See Knowledge Base - Fixing incorrect cookie settings
"The more connected we get the more alone we become" - Kyle Broflovski

Forza Garibaldi

cristianbravo
Registered User
Posts: 7
Joined: Thu Aug 24, 2017 6:18 pm

Re: cant login in to admin panel or retrieve password

Post by cristianbravo » Thu Sep 14, 2017 6:34 pm

yes i tried that and it didn't work.. only when i default to the folder where is located works fine, in this case /forum

Post Reply

Return to “[3.2.x] Support Forum”

Who is online

Users browsing this forum: DavidIQ, Leinad4Mind, yaya2017 and 14 guests

cron