Admin activation emails not sent phpbb3.2.0

Get help with installation and running phpBB 3.2.x here. Please do not post bug reports, feature requests, or extension related questions here.
Post Reply
cr9c1
Registered User
Posts: 2
Joined: Wed Oct 18, 2017 2:33 pm

Admin activation emails not sent phpbb3.2.0

Post by cr9c1 »

Support Request Template
What version of phpBB are you using? phpBB 3.2.0
What is your board's URL? www.vwdieselparts.com/forum
Who do you host your board with? Private host
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.1.10
What styles do you currently have installed? default
What language(s) is your board currently using? english
Which database type/version are you using? MySQL 5
What is your level of experience? Experienced with PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Changed new user activation method from by user to by admin.
Please describe your problem. The problem is the board is not sending the administrators emails that new users need to be activated. We receive the notification in the notification pop up upon login, and the board sends an email to the newly registered user that a request has been placed to have their account activated, but the administrators do not receive any email other than the notification pop up. I have verified th boards email function is working and sent a test email on the email settings page which worked fine, and the users are receiving emails but the administrators are not receiving emails advising a new account requires activation.
Generated by SRT Generator
User avatar
KevC
Support Team Member
Support Team Member
Posts: 72329
Joined: Fri Jun 04, 2004 10:44 am
Location: Oxford, UK
Contact:

Re: Admin activation emails not sent phpbb3.2.0

Post by KevC »

Have you ticked on the notification to receive an email?
-:|:- Support Request Template -:|:-
Image
"Step up to red alert. Sir, are you absolutely sure? It does mean changing the bulb"
cr9c1
Registered User
Posts: 2
Joined: Wed Oct 18, 2017 2:33 pm

Re: Admin activation emails not sent phpbb3.2.0

Post by cr9c1 »

Wow, now I feel ignorant for not looking there. I had just assumed it was "always on", as I had never explicitly set it as "off". I set it to on and tried it twice, but still not getting an email, however.

It isn't being filtered as spam either, and when I did the "send test email", the email came through without issue.
User avatar
janus_zonstraal
Registered User
Posts: 6414
Joined: Sat Aug 30, 2014 1:30 pm

Re: Admin activation emails not sent phpbb3.2.0

Post by janus_zonstraal »

Wait a little longer, it can take more than a hour.
Sorry! My English is bat ;) !!!
Post Reply

Return to “[3.2.x] Support Forum”