Can't get to Change Password page

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Mick
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Re: Can't get to Change Password page

Post by Mick » Sat Nov 18, 2017 8:36 am

Please fill out the Support Request Template and post it back here to enable us to assist you better.
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Elias
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Re: Can't get to Change Password page

Post by Elias » Sun Nov 19, 2017 1:53 am

Maybe the Module was disabled.

ACP > System > Module Management > User Control Panel

Make sure the profile Module is enabled.

Thanks
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Mick
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Re: Can't get to Change Password page

Post by Mick » Sun Nov 19, 2017 8:02 am

accs-p wrote:
Sun Nov 19, 2017 6:36 am
How did you install your board? I used a tool provided by my host - CPanel
Be aware we don’t recommend using host one-click installs, it isn’t our code and we can’t fully support it. There are many cases of such issues with one-click installers and updaters on here. Before you go any further I suggest you delete your board and reinstall with the files downloaded from here.
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stevemaury
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Re: Can't get to Change Password page

Post by stevemaury » Sun Nov 19, 2017 4:20 pm

If it used to work but no longer does, I would suspect one of your very numerous extensions. Do you really need all those?

I would deactivate them all, and see if the problem resolves. If it does, add them back one at a time until you find the culprit. Be aware that the issue might be the interaction of two (or more) extensions.
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