Notification of Private Message

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krawfo
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Notification of Private Message

Post by krawfo » Tue Dec 12, 2017 3:44 pm

Our message board is running version 3.2.0.
I've recently gotten complaints from members who report that they are constantly getting emails notifying them that they have a private message from another member. I've never run into this before. Is there a setting somewhere that got changed?
Thanks for any input.

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david63
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Re: Notification of Private Message

Post by david63 » Tue Dec 12, 2017 3:58 pm

If a user is getting emails then they will have that notification option set in their UCP
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krawfo
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Re: Notification of Private Message

Post by krawfo » Tue Dec 12, 2017 4:03 pm

david63 wrote:
Tue Dec 12, 2017 3:58 pm
If a user is getting emails then they will have that notification option set in their UCP
I understand that but why do they keep getting multiple emails regarding the same private message. I've been moderating this board for 10 years and never had this problem before. Today I've had 2 people complain about multiple emails.
Thanks for the quick response.

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david63
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Re: Notification of Private Message

Post by david63 » Tue Dec 12, 2017 4:19 pm

krawfo wrote:
Tue Dec 12, 2017 4:03 pm
've been moderating this board for 10 years and never had this problem before. Today I've had 2 people complain about multiple emails.
If it is something that has just started happening and you have not changed anything then my next guess would be with a mail server somewhere in the chain that has been/is having problems. I have know mail servers send an email more than once.

Another possibility is that they have had two PMs and had an email for each of them
David
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krawfo
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Re: Notification of Private Message

Post by krawfo » Tue Dec 12, 2017 4:28 pm

Thanks again for your help David. Until I can further troubleshoot this problem, is there a setting in the UCP to turn off email notification? Is it the check box titled "Users can contact me by email:"?

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david63
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Re: Notification of Private Message

Post by david63 » Tue Dec 12, 2017 4:33 pm

UCP > Board preferences > Edit notification options > Someone sends you a private message
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
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krawfo
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Re: Notification of Private Message

Post by krawfo » Tue Dec 12, 2017 4:58 pm

Thanks again David. Much appreciated.

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thecoalman
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Re: Notification of Private Message

Post by thecoalman » Wed Dec 13, 2017 2:56 pm

Not sure about the private messages but there is two bugs for post notifications. Are you sure they are not confusing them?


A. If you have notifications for replies set to just email you will get a notification for every reply.

B. If you have subscribed to a forum you will get a notification for every topic and reply....

wfarrell
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Re: Notification of Private Message

Post by wfarrell » Fri Dec 29, 2017 3:25 pm

Also, from what I have seen, if you request notification of forum posts via email, you get one email notification when someone posts and an additional email notification each time they edit their post.
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thecoalman
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Re: Notification of Private Message

Post by thecoalman » Sun Dec 31, 2017 2:31 pm

wfarrell wrote:
Fri Dec 29, 2017 3:25 pm
Also, from what I have seen, if you request notification of forum posts via email, you get one email notification when someone posts and an additional email notification each time they edit their post.
Another bug is If you edit someone's post as moderator if someone was quoted in the post that will send an email/notification to.

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RMcGirr83
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Re: Notification of Private Message

Post by RMcGirr83 » Sun Dec 31, 2017 3:24 pm

Any of these bugs been submitted to the tracker?
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thecoalman
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Re: Notification of Private Message

Post by thecoalman » Mon Jan 01, 2018 11:45 am

RMcGirr83 wrote:
Sun Dec 31, 2017 3:24 pm
Any of these bugs been submitted to the tracker?
The ones I listed in my first post were reported by someone else a while ago. I've submitted the one about the post notifications when editing old topics about a month ago.

https://tracker.phpbb.com/browse/PHPBB3-15420?filter=-2

The notification system is really nice feature but very buggy at the moment.

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