Problem with private messages

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Bricky
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Posts: 9
Joined: Sun Feb 15, 2015 7:04 pm

Problem with private messages

Post by Bricky » Tue Jan 16, 2018 1:38 pm

I installed the 3.2.2 version of phpbb and I have a problem with private messages. Private messages take a long time to be sent and I receive an error PAGE_NOT_FOUND. Messages are sent but notifications for new PM are not. I am not sure where to start to identify the problem. Here is my filled Support Request Template Generator.

Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? http://forum.rolug.ro
Who do you host your board with? xservers.ro
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What extensions do you have installed? Active
External Links Open in New Window 1.0.6
Image Upload 1.0.2
Lightbox 1.0.5
Pages 2.0.2
phpBB3 SEO Sitemap 1.1.1
PM Name Suggestions 1.1.1
Show First Post Only to Guest 1.2.4
Simple mentions 1.0.2
Smartfeed 3.0.8
smilies scroll box 1.0.3
Subway Options Panel 1.1
Who Posted In This Topic 1.0.7

Inactive
Inline images in attachment 1.0.0
Topic Restriction 1.0.1
User login redirect 1.1.0
What styles do you currently have installed? Prosilver & Subway
What language(s) is your board currently using? Romanian and British English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I reinstalled phpbb keeping the config file and files, images and store folders.
Please describe your problem. Private messages take a long time to be sent and I receive an error PAGE_NOT_FOUND. Messages are sent but notifications for new PM are not.
Generated by SRT Generator

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P_I
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Re: Problem with private messages

Post by P_I » Tue Jan 16, 2018 2:02 pm

Reading down the extensions list, the one that sticks out as potential cause for problems with private messages is 'PM Name Suggestions'. I know nothing of this extension, but wonder if you disable the extension does the problem still happen?
Normal people… believe that if it ain’t broke, don’t fix it. Engineers believe that if it ain’t broke, it doesn’t have enough features yet. – Scott Adams

Bricky
Registered User
Posts: 9
Joined: Sun Feb 15, 2015 7:04 pm

Re: Problem with private messages

Post by Bricky » Tue Jan 16, 2018 2:11 pm

I tried, but it's the same.

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david63
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Re: Problem with private messages

Post by david63 » Tue Jan 16, 2018 6:36 pm

Then disable all of your extensions and see if the problem still exists - if it doesn't then re-enable them one at a time until you find the culprit.
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored

Bricky
Registered User
Posts: 9
Joined: Sun Feb 15, 2015 7:04 pm

Re: Problem with private messages

Post by Bricky » Tue Jan 16, 2018 7:53 pm

I did deactivate all extensions and the problem still exists - no notifications, either for PM or topic replies and same error after I sent the message.

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david63
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Re: Problem with private messages

Post by david63 » Tue Jan 16, 2018 8:41 pm

Do you have the problem when you use the default prosilver style?

Also do you have a good reason as to why you have removed the phpBB copyright?
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored

Bricky
Registered User
Posts: 9
Joined: Sun Feb 15, 2015 7:04 pm

Re: Problem with private messages

Post by Bricky » Tue Jan 16, 2018 9:11 pm

You mean if I changed the style in user panel control? Yes, same problem.
david63 wrote:
Tue Jan 16, 2018 8:41 pm
Also do you have a good reason as to why you have removed the phpBB copyright?
I am not sure what you mean by that. I might have made a mistake, but I am not sure what you are referring to.

Bricky
Registered User
Posts: 9
Joined: Sun Feb 15, 2015 7:04 pm

Re: Problem with private messages

Post by Bricky » Tue Jan 16, 2018 10:02 pm

I just noticed that the PAGE_NOT_FOUND error also appears when I reply to a topic, but not all the time.

Bricky
Registered User
Posts: 9
Joined: Sun Feb 15, 2015 7:04 pm

Re: Problem with private messages

Post by Bricky » Tue Jan 16, 2018 11:34 pm

I guess this is a smtp problem. Could you please tell me what are the proper smtp email configuration settings?

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Lumpy Burgertushie
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Re: Problem with private messages

Post by Lumpy Burgertushie » Wed Jan 17, 2018 12:29 am

the correct smtp settings are those that your host supplies for using their smtp server for email.

however, the first thing to do is go into the admin panel and select "no" for smtp and see if it all works.

robert
I am available for custom work on a donation basis. Please send me a PM with your needs.

Premium phpBB 3.2 Styles by PlanetStyles.net

OK, so what's the speed of dark?

Bricky
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Joined: Sun Feb 15, 2015 7:04 pm

Re: Problem with private messages

Post by Bricky » Thu Jan 18, 2018 3:51 pm

I solved it! The problem was that SMTP_VERIFY_PEER was checked yes. I changed it to no and now it works!

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david63
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Re: Problem with private messages

Post by david63 » Thu Jan 18, 2018 6:44 pm

Why are you seeing things like
Bricky wrote:
Thu Jan 18, 2018 3:51 pm
SMTP_VERIFY_PEER
It would suggest that your language file is incomplete
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored

Bricky
Registered User
Posts: 9
Joined: Sun Feb 15, 2015 7:04 pm

Re: Problem with private messages

Post by Bricky » Thu Jan 18, 2018 8:16 pm

You mean the default language pack, British English? Or the Romanian language pack I also have installed? There is no updated version for the Romanian one, the last valid version seems to be for phpbb 3.1.5 :( Is there anything else I can do to?

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david63
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Posts: 14559
Joined: Thu Dec 19, 2002 8:08 am
Location: Lancashire, UK
Name: David Wood
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Re: Problem with private messages

Post by david63 » Thu Jan 18, 2018 8:45 pm

Bricky wrote:
Thu Jan 18, 2018 8:16 pm
You mean the default language pack, British English? Or the Romanian language pack I also have installed? There is no updated version for the Romanian one, the last valid version seems to be for phpbb 3.1.5 :( Is there anything else I can do to?
The problem is with your Romanian language pack which appears to be incomplete - there is a 3.1.10 version but apart from that, or updating it yourself, there is not much that you can do
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored

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