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Total post count not accurate

Posted: Wed Jan 17, 2018 9:11 am
by bryan23
hi all, my total number of posts and topic is inaccurate even though I've resync statistic and posts count.
what should I do?
this happens after I've deleted my test post. please advise!

thank you!

Re: Total post count not accurate

Posted: Wed Jan 17, 2018 9:26 am
by Mick
What makes you think the post count isn't accurate? Do you have the Increment post counter turned on?

ACP> Permissions> Groups forum permissions> Select the registered users and the forum you want to check> Advanced permissions> misc (or may be post tab now) tab> Increment post counter

Re: Total post count not accurate

Posted: Wed Jan 17, 2018 9:44 am
by bryan23
hi mick, thanks for the reply.

I know it because I only have 1 topic in my forum but the statistic show 3.

Re: Total post count not accurate

Posted: Wed Jan 17, 2018 9:48 am
by Mick
Can you supply a link to your board and post a screencap of where it shows the wrong statistic please?

Re: Total post count not accurate

Posted: Wed Jan 17, 2018 9:59 am
by bryan23
xervicemart.com

Re: Total post count not accurate

Posted: Wed Jan 17, 2018 5:14 pm
by stevemaury
Are there some forums we can't see?

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 4:51 am
by bryan23
no there isn't. it is all there. please assist!

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 8:16 am
by janus_zonstraal
I see 3 topics ans 3 post, so only one is missing.

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 8:29 am
by warmweer
You're waiting for assistance with inaccurate post statistics on a forum with 1 post?
First of all, the assistance has been there, even though you hardly gave any information about your forum (see https://www.phpbb.com/support/srt/ which would at least give the support team some basic information.

Next, as mentioned: a forum with 1 post, in other words it's probably just been set up. One option would be to give an admin account to a SupportTteam member so that he could see for himself.
On the other hand, what's stopping you from reinstalling? That should take max 30 minutes (compare that to the time elapsed since opening this topic).
Perhaps was just an random hickup (unknown cause), and if not at least there will be a confirmation that something is interfering in your setup.

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 2:45 pm
by bryan23
warmweer wrote:
Thu Jan 18, 2018 8:29 am
You're waiting for assistance with inaccurate post statistics on a forum with 1 post?
First of all, the assistance has been there, even though you hardly gave any information about your forum (see https://www.phpbb.com/support/srt/ which would at least give the support team some basic information.

Next, as mentioned: a forum with 1 post, in other words it's probably just been set up. One option would be to give an admin account to a SupportTteam member so that he could see for himself.
On the other hand, what's stopping you from reinstalling? That should take max 30 minutes (compare that to the time elapsed since opening this topic).
Perhaps was just an random hickup (unknown cause), and if not at least there will be a confirmation that something is interfering in your setup.
by reinstalling, I will not lose any posts or members right? from what i understand there are held in database..

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 2:55 pm
by KevC
admin panel
manage forums
click the resync icon next to the forum where the numbers are wrong.

If that doesn't fix it, by the time you get more than 20-30 posts no one is going to notice if it's out by 1.

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 3:02 pm
by bryan23
Hey thank you all for the assistance, i've found the root of the problem.

That was because i installed Gerr blog mod extension, and posted 2 test blog contents initially. By uninstalling it, it doesnt remove the post from my database. and forum statistic will just read the 2 test contents i've posted.
now that i manually delete the "posts" and "topics" in myphpadmin. Lesson learnt.

Sorry for being a total noob, still learning how it works with extensions and all.

thank you supporting team.

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 3:04 pm
by KevC
Did you back up the database before you did that?
The tables are all interlinked with various bits of information. It's not wise to just delete bits. You might have just made your problem worse for the sake of a number no one will look at.

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 3:06 pm
by bryan23
KevC wrote:
Thu Jan 18, 2018 3:04 pm
Did you back up the database before you did that?
The tables are all interlinked with various bits of information. It's not wise to just delete bits. You might have just made your problem worse for the sake of a number no one will look at.
now the statistic showing posts and topics are correct after i've removed

Re: Total post count not accurate

Posted: Thu Jan 18, 2018 3:09 pm
by KevC
OK but that doesn't mean everything else is right in the database.