Cookie problem leading to not being able to login problem

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tamara_
Registered User
Posts: 9
Joined: Sun Feb 19, 2017 5:10 pm

Cookie problem leading to not being able to login problem

Post by tamara_ » Wed Jan 17, 2018 3:32 pm

Support Request Template
What version of phpBB are you using? phpBB 3.2.1
What is your board's URL? http://njjeep.org/phpbb
Who do you host your board with? InMotion
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.0-B1
What extensions do you have installed? Board Announcements, Email to user on Group status change, google analytics, oneall social login, pages, right side random image, SCSS complier, Simple mentions, Tapatalk, Viglink
What styles do you currently have installed? Digi By Arty
What language(s) is your board currently using? American Engligh
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? inmotion
What password can be used to view this issue? Test123
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Problem started when I moved the main page & forum from yahoo web hosting to InMotion web hosting.
Please describe your problem. Users have problems logging in, no matter the browser. They log in, hit submit, takes them back to a login screen. They try again, no luck. Clear cookies, that gets them in, when they go back another time, they have same loop until they clear cookies. Mostly the problem is with Edge, Safari, mobile Chrome, Firefox. In Chrome one a computer after clearing the site cookies it resolves the problem.
This morning, I had one person have trouble with login, he cleared the cookies, typed up his post, hit preview, his text was all gone.
I am able to replicate the problem when I put www.njjeep.org/phpbb, when i remove www it seems to work more than not. This is an old board, I believe most people are using a bookmark with www. when I moved to new host, the site url is http://njjeep.org
It's been tough trying to pull information out of them.
Generated by SRT Generator

Attaching my cookie settings. I have removed the cookie domain to blank, makes the problem worst. I have been wondering if changing the cookie name will force the browsers to download a new cookie. I have been hesitant to do this until I knew it would do as i think.
Also in server settings, i noticed i had "Force server URL settings" to yes. I just changed it to No, in hopes it will resolve.
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stevemaury
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Re: Cookie problem leading to not being able to login problem

Post by stevemaury » Wed Jan 17, 2018 3:51 pm

Change the cookie name to phpbb3_dfyx9. Then, in the ACP, main page, Purge all sessions.
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tamara_
Registered User
Posts: 9
Joined: Sun Feb 19, 2017 5:10 pm

Re: Cookie problem leading to not being able to login problem

Post by tamara_ » Wed Jan 17, 2018 9:55 pm

stevemaury wrote:
Wed Jan 17, 2018 3:51 pm
Change the cookie name to phpbb3_dfyx9. Then, in the ACP, main page, Purge all sessions.
I will try that now.

tamara_
Registered User
Posts: 9
Joined: Sun Feb 19, 2017 5:10 pm

Re: Cookie problem leading to not being able to login problem

Post by tamara_ » Fri Jan 19, 2018 7:34 pm

Thanks for the info, so far no complaints :D

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