Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? www.portafold.co.uk/forum
Who do you host your board with? Vidahost
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.1
What extensions do you have installed? Activation Justification, Board Announcements, Browse Happy, Contact Admin, Copyright in footer, Countdown Disable Board, Database Optimize & Repair Tool, Hide Birthdays, Hide Bots, Loading indicator, No Custom Profile for guests, Password Strength, Poster IP in Viewtopic, Site logo (3.2)
What styles do you currently have installed? Just ProSilver
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? Comfortable with PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? It seems to all stem back to the upgrade from v.3.2.1 to v.3.2.2
Please describe your problem. A month or so ago I upgraded from v.3.2.1 to v3.2.2 and I had no end of problems with the database upgrade and the forum was down for days while I searched and searched for a fix. I tried complete fresh installs, partial upgrades, everything. Until I suddenly came across a small post somewhere where someone suggested changing a small amount of text in a file (can't remember which file now) by adding an 'i' to a mention of SQL. Just by adding this letter i, it allowed the database to update. But, it now seems that I've lost the ability to add multiple photos to posts. At your first attempt it allows you to preview the post with the pictures you've attached, but then if you edit the post or use preview again, it forgets the photos you've attached and reports them as 'The attachment *****.jpg is no longer available', usually leaving just one photo still there. It seems anything more than one photo makes the system fail. In addition to this, there are some older posts that were created long before the upgrade where the pictures have disappeared only to be replaced by white boxes. If you dare to edit the post, it again just tells you that the attachment is no longer available.
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