Can't login Admin Panel

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Javimetal
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Posts: 5
Joined: Wed Mar 14, 2018 7:49 am

Can't login Admin Panel

Post by Javimetal » Wed Mar 14, 2018 8:10 am

Support Request Template

What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? http://www.tanix-box.com/community
Who do you host your board with? Hosteurope
How did you install your board? Downloaded files from phpBB. Installed 5 times by uploading the compressed file by cPanel. Actually I have copied the files by using FileZilla.
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? None
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5.6.38, PHP 5.6.34, Apache 2.4.2. Running in a VPS
What is your level of experience? I have installed phpBB forums before. I can modify PHP files if necessary.
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? No actions
Please describe your problem. After installation success, clicked on ACP link provided at the installation screen and I could use the ACP normally. Also opened the board in a new window. Everythings seems working normal.
If I logout, I can't back to the ACP.
I can login at the board, then click "ACP" or "Administration Control Panel" link and it requires me to re-authenticate. Here comes the problem. I try to re-authenticate but they system just re-load the same page again and again. No errors there, no errors at the VPN register.
I tried cleaning cookies, Chrome, Explorer and Firefox (from mobile phone). One of the times I tried to fresh install I also deleted "cache" folder files (except index). I also changed "cookie_name" value directly from PHPMyAdmin.
It seems working when login at the board, but same problem when I want to open ACP

Hope someone can help :cry: Image ;)
Last edited by Javimetal on Wed May 02, 2018 11:08 am, edited 2 times in total.

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KevC
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Re: Can't login Admin Panel

Post by KevC » Wed Mar 14, 2018 10:14 am

Javimetal wrote:
Wed Mar 14, 2018 8:10 am
nstalled 5 times by uploading the compressed file by cPanel.
You should always unzip the file on your computer and upload everything like that with the hierarchy intact. Some cpanels do not keep all the files in the correct order.

This is likely to be either a browser or a hosting issue.
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Javimetal
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Joined: Wed Mar 14, 2018 7:49 am

Re: Can't login Admin Panel

Post by Javimetal » Thu Mar 15, 2018 9:02 am

KevC wrote:
Wed Mar 14, 2018 10:14 am
Javimetal wrote:
Wed Mar 14, 2018 8:10 am
nstalled 5 times by uploading the compressed file by cPanel.
You should always unzip the file on your computer and upload everything like that with the hierarchy intact. Some cpanels do not keep all the files in the correct order.

This is likely to be either a browser or a hosting issue.
I know, this time I have uploaded the files by FileZilla after unzip on my computer.

I tried several browsers, computers and even mobile phones. I can't re-authenticate. Really do not now what can I do now.

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KevC
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Re: Can't login Admin Panel

Post by KevC » Thu Mar 15, 2018 9:08 am

Can you PM me your login. I'll see if I can get in.
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KevC
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Re: Can't login Admin Panel

Post by KevC » Thu Mar 15, 2018 10:00 am

I can't get to the admin panel either.

I see the site doesn't go to /index.php
Have you made any changes to the .htaccess file? It looks like it's a server side issue.
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Javimetal
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Re: Can't login Admin Panel

Post by Javimetal » Thu Mar 15, 2018 10:23 am

KevC wrote:
Thu Mar 15, 2018 10:00 am
I can't get to the admin panel either.

I see the site doesn't go to /index.php
Have you made any changes to the .htaccess file? It looks like it's a server side issue.
Didn't change. Should I contact server company? We upgraded PHP last week, maybe something wrong with that.

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KevC
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Re: Can't login Admin Panel

Post by KevC » Thu Mar 15, 2018 10:25 am

Yes and ask if anything is in the server error logs that suggests a problem. Might eve be the server mod_security blocking it.
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Javimetal
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Re: Can't login Admin Panel

Post by Javimetal » Fri Mar 16, 2018 8:44 am

Reply:
Our technicians have tried to follow the steps indicated. There is not any error_log from apache, there is not any error_log from PHP. We do not find any server level problem.

We recommend you reinstalling the application.
It is really strange, I have installed 6 times.
Last edited by Mick on Fri Mar 16, 2018 8:47 am, edited 1 time in total.
Reason: Swapped [size] for [quote]

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KevC
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Re: Can't login Admin Panel

Post by KevC » Fri Mar 16, 2018 9:30 am

We know the software is ok because lots of people install it with no problems. It must be to do with the input going back to the server.
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Javimetal
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Re: Can't login Admin Panel

Post by Javimetal » Sat Mar 17, 2018 4:09 am

Well, the only way I have to access the admin panel is by removing this code from /adm/index.php

Code: Select all

// Have they authenticated (again) as an admin for this session?
if (!isset($user->data['session_admin']) || !$user->data['session_admin'])
{
	login_box('', $user->lang['LOGIN_ADMIN_CONFIRM'], $user->lang['LOGIN_ADMIN_SUCCESS'], true, false);
}
So, when the system does not need re-authentication I can at least open the panel.

Something should be wrong at this point.

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