admin locked out of forum

jvdbarista · Post by **jvdbarista** » Mon Apr 09, 2018 4:25 pm

Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? http://forum.canadianbaristaacademy.com/
Who do you host your board with? stormweb.ca
How did you install your board? I used a tool provided by my host
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.0-B1
What styles do you currently have installed? prosilver
What language(s) is your board currently using? english
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? tried to login with my admin user. but password doesn't work.

tried to reset password with the email i set up with.

got this message: "The email/username information submitted could not be found."
Please describe your problem. tried to login with my admin user. but password doesn't work.

tried to reset password with the email i set up with.

got this message: "The email/username information submitted could not be found."
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**My CDB Contributions** · Post by **HiFiKabin** » Mon Apr 09, 2018 4:43 pm

That is a common issue with the tool the host provides. As its a new forum you will be best advised to delete everything and start over with the download from here

moosepucky · Post by **moosepucky** » Tue Apr 10, 2018 1:02 am

1) Is this a new install and first log on (of admin)?
2) Is this an issue after using the hosting "update" option?
3) Is the hosting installer Softaculous ?

If #1 this thread covers how to get past the issue

viewtopic.php?f=556&t=2443561&p=14852656#p14852656

If #2, clear cookies for that domain and you should be able to log in after deleting the install(er) folder as listed in the Softaculous update success page.

Post by **Mick** » Tue Apr 10, 2018 7:59 am

If your not using SSL Cookie secure should be disabled. Your Cookie domain shows forum.baristacanada.com and it should be forum.canadianbaristaacademy.com. See Knowledge Base - Fixing incorrect cookie settings.

As previously stated we cannot fully support such installs as it isn’t our software. You need to speak to your host first, if they can’t help you (which they should do) you need to consider starting again with the software from here. Let us know what they said.

jvdbarista · Post by **jvdbarista** » Tue Apr 10, 2018 5:38 pm

moosepucky wrote: ↑
Tue Apr 10, 2018 1:02 am
1) Is this a new install and first log on (of admin)?
2) Is this an issue after using the hosting "update" option?
3) Is the hosting installer Softaculous ?

If #1 this thread covers how to get past the issue

viewtopic.php?f=556&t=2443561&p=14852656#p14852656

If #2, clear cookies for that domain and you should be able to log in after deleting the install(er) folder as listed in the Softaculous update success page.

Hi, it is #3 on your list. my provider is Stormweb.ca and the installer used was softoculous.

thank you for your help!

Forum is fixed

jvdbarista · Post by **jvdbarista** » Tue Apr 10, 2018 5:38 pm

Mick wrote: ↑
Tue Apr 10, 2018 7:59 am
If your not using SSL Cookie secure should be disabled. Your Cookie domain shows forum.baristacanada.com and it should be forum.canadianbaristaacademy.com. See Knowledge Base - Fixing incorrect cookie settings.

As previously stated we cannot fully support such installs as it isn’t our software. You need to speak to your host first, if they can’t help you (which they should do) you need to consider starting again with the software from here. Let us know what they said.

thank you for your help! Forum is fixed.

jvdbarista · Post by **jvdbarista** » Tue Apr 10, 2018 5:41 pm

I am fairly new to all of this,but, as far as I can tell the mistake that I was making, was that I was trying to logon through http when in fact i was supposed to be going through https. once i changed over this morning after reading through all your replies my password then worked.

thank you for taking the time to help!

Best, Jamie

Post by **Mick** » Tue Apr 10, 2018 6:47 pm

You still need to fix your cookie domain as above.

jvdbarista · Post by **jvdbarista** » Tue Apr 10, 2018 6:57 pm

Mick wrote: ↑
Tue Apr 10, 2018 6:47 pm
You still need to fix your cookie domain as above.

please look again and let me know if i got it correct?

J

Post by **Mick** » Tue Apr 10, 2018 7:38 pm

It’s spot on now.

jvdbarista · Post by **jvdbarista** » Tue Apr 10, 2018 7:41 pm

Mick wrote: ↑
Tue Apr 10, 2018 7:38 pm
It’s spot on now.

Thank you for your time and for helping me make this work properly!

Best, Jamie

Post by **stevemaury** » Tue Apr 10, 2018 7:49 pm

Before your board gets established, I STRONGLY suggest you re-install using the files from here. Otherwise, there will be no support from here.

jvdbarista · Post by **jvdbarista** » Tue Apr 10, 2018 7:51 pm

stevemaury wrote: ↑
Tue Apr 10, 2018 7:49 pm
Before your board gets established, I STRONGLY suggest you re-install using the files from here. Otherwise, there will be no support from here.

Ok, do you suggest a step by step for that?

Post by **stevemaury** » Tue Apr 10, 2018 8:23 pm

Are your 43 members real, or spambots? You are the only poster. I ask, because if there are no real members, it will be easier.

jvdbarista · Post by **jvdbarista** » Tue Apr 10, 2018 8:40 pm

stevemaury wrote: ↑
Tue Apr 10, 2018 8:23 pm
Are your 43 members real, or spambots? You are the only poster. I ask, because if there are no real members, it will be easier.

you are likely right about spambots - spent a ton of time banning emails and IP and eventually it stopped. those 43 i am not sure about. i know about 3 of them personally, otherwise the rest are possibly people, but i am not betting on it.

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