Email Notifications are not working. Blank page.

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tfindlay
Registered User
Posts: 23
Joined: Tue Nov 24, 2015 7:41 pm

Email Notifications are not working. Blank page.

Post by tfindlay » Mon Apr 23, 2018 5:00 pm

Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? http://vmug.bc.ca/phpbb/
Who do you host your board with? Funio
How did you install your board? I used a tool provided by my host
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.2.0
What styles do you currently have installed? ProSilver (Basic, AllanStyle-SUBSILVER
What language(s) is your board currently using? ENGLISH
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? monkeymind
What password can be used to view this issue? vmf3178
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I'm not sure if the issue coincided with the upgrade to 3.2.2. It has been going on for several weeks.
Please describe your problem. No email notifications are being sent to users who have subscribed to topics or categories.
Also, when I post a new topic I get a blank page after clicking the Submit button.

I have been in touch with the site's hosting service and they have tried to resolve the issue but were unable to do so.

Here is the last email I received from Funio support:

Hello,

I have made multiple tests on the forum. I was able to reproduce the
blank page issue, but no errors are being added to the server logs.
Regarding the email notifications, the queue.php.lock file seems to be
the problem.

I recommend you contacting the support of the forum software.

Regards,
Cristian C. | Technical Support
====
Your Funio Hub: https://mobile.funio.com
Knowledge Base: https://funio.help
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GanstaZ
Registered User
Posts: 271
Joined: Wed Oct 11, 2017 10:29 pm
Location: Zverse

Re: Email Notifications are not working. Blank page.

Post by GanstaZ » Mon Apr 23, 2018 5:11 pm

Smells like a one-click installation problem. When you use a host provided installation, then no one here can help you, only your host knows about the files they have modified. You should use original files from here (for first setup & for update/upgrade).

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Mick
Support Team Member
Support Team Member
Posts: 19073
Joined: Fri Aug 29, 2008 9:49 am
Location: Cardiff

Re: Email Notifications are not working. Blank page.

Post by Mick » Tue Apr 24, 2018 7:35 am

tfindlay wrote:
Mon Apr 23, 2018 5:00 pm
Who do you host your board with? Funio
How did you install your board? I used a tool provided by my host
This is an issue, host provided software (one-click installers and updaters) are known to cause these types of problems and we can’t fully support them as we don’t know what they did to the software.
Host support wrote:I recommend you contacting the support of the forum software
This is down to your host, they provided the software that they altered to suit their purposes.

Can you post a screen cap of your mail settings and (important!) do you have full access to your board such as FTP, phpMyAdmin and cPanel etc?
"The more connected we get the more alone we become" - Kyle Broflovski

There are no ‘threads’ in phpBB, they are topics.
Forza Garibaldi

tfindlay
Registered User
Posts: 23
Joined: Tue Nov 24, 2015 7:41 pm

Re: Email Notifications are not working. Blank page.

Post by tfindlay » Thu Apr 26, 2018 4:52 pm

Here are screenshots of the email settings:
screenshot_83.png
screenshot_84.png
I so have FTP access and phpMyAdmin on my cPanel.

Cheers,
Terry

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