3.2.0 to 3.2.2 automatic update went wrong

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Holger Laux
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3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Fri May 25, 2018 2:28 pm

Hi there,

I used to run version 3.2.0 and wanted to update to the latest 3.2.2.

So I downloaded the update archive, put the zip in my forum root directory and extracted it.

Then I pointed my browser to the new Install directory and saw the guided instructions.

I clicked all the update buttons and got a message that I successfully updated to 3.2.2

>>> Now it went wrong!

When I am trying to call up my forum, I only get a white page.

I remembered that the presence of the Install directory apparfently makes my forum go offline, so I deleted the Install directory, but I still only get the white page.

Where do I go from here? I want to make sure I don't do any more damage, if possible.

Your advice would be much appreciated.

For your reference, the forum is at

www.dundry.org.uk/forum/

Many thanks,

Holger

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david63
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by david63 » Fri May 25, 2018 2:31 pm

Holger Laux wrote:
Fri May 25, 2018 2:28 pm
put the zip in my forum root directory and extracted it.
That may well be your problem.

Unzipping on the server is known to cause problems.

I would suggest that you unzip the download on your local machine and then us your ftp client to upload the files to your board.
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Holger Laux
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Fri May 25, 2018 2:39 pm

Many thanks for your quick answer.

I can try, but when I tried to run the install again, it said it couldn't because my system was up-to-date.

I will rtry and report back.

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stevemaury
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by stevemaury » Fri May 25, 2018 2:51 pm

You do not "install" anything. Follow this (assuming you have no core code changes) - https://www.phpbb.com/support/docs/en/3 ... ating-32x/
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Holger Laux
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Fri May 25, 2018 3:17 pm

:cry:

Now even the install directory only gives me a white page.

Looks like I'll have to go for a complete re-install, since I was silly enough not to back up the original folder before the update.

Teaches me ...

Holger Laux
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Fri May 25, 2018 3:19 pm

Only saw this now: Thanks Steve, that's my next attempt.

Holger

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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Fri May 25, 2018 4:17 pm

No, even this is no good. It looks like a small but catastrophic error: My page is still white.

Just trying to back up everything and then re-install.

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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by stevemaury » Fri May 25, 2018 4:59 pm

That will undoubtedly do no good and will result in a board with no posts. White screens are almost always suppressed php errors. You need to ask your host to see the php error log.
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Sat May 26, 2018 1:15 pm

Here is an error message that may give a clue:

[Sat May 26 14:08:15.078437 2018] [:error] [pid 144599] [client 216.244.66.248:60288] File does not exist: /home/dundryor/public_html/app.php

Indeed, the file does not exist in this location. It can be found at

/home/dundryor/public_html/forum/app.php

But who is the referrer? Which other file is trying to call it?

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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Sat May 26, 2018 6:49 pm

OK, next update:

I managed to get a display working, sort of. But it does not find the database, so no actual information or layout.

config.php seems to contain the correct information (I think), but I have been messing around so much in the past 24 hours that I can only hope the DB is not damaged in any way. Otherwise I'd loose 18 months worth of forum content. :oops:
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empty board.png

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stevemaury
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by stevemaury » Sat May 26, 2018 7:17 pm

The database IS being seen. But css is not loading and the forum is "Unavailable". Have you deleted the /install folder?
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Lumpy Burgertushie
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Lumpy Burgertushie » Sat May 26, 2018 7:18 pm

if you were not connecting to the database you would not get that page. that page means that it is not finding any of the style information.

were you using a different style than prosilver before you started the update?

if so, what style was it?


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OK, so what's the speed of dark?

Holger Laux
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Sat May 26, 2018 7:27 pm

Ah, good, we are getting somewhere: I removed the install folder and can now see the forum contants, but no layout (just as in the screenshot above)

I was using the Prosilver Special Edition, I think it is the same that is used in this board here.

Holger Laux
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Holger Laux » Sat May 26, 2018 7:29 pm

Shall I try and log in as admin to see if I can load the skin?

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Lumpy Burgertushie
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Re: 3.2.0 to 3.2.2 automatic update went wrong

Post by Lumpy Burgertushie » Sat May 26, 2018 7:30 pm

actuallyl the one here is a custom style but I believe it is based on prosilver_se

apparently you did not reupload the prosilver_se style to the board after the update.

get a new 3.2.2 copy of it and then upload it to the styles folder using ftp.

then using ftp, delete the installer and production folders from the cache folder.

refresh your browser and see what happens.

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OK, so what's the speed of dark?

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