blank, white page after upgrade

[budoka]

Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? www.choppercompendium.com/ccforum
Who do you host your board with? bluehost
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What version of phpBB3 did you update from? phpBB 3.2.1
What styles do you currently have installed? default prosilver only
What language(s) is your board currently using? british english
Which database type/version are you using? MySQL 5
What is your level of experience? Experienced with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? tried to use the automatic updater to update from 3.2.1 to 3.2.2 and the update hung at 3% complete. after an hour of waiting for it to proceed further, i tried to reload and again, it froze at 3%.

i then tried to upgrade by following the directions listed under section 4 in this link:
docs/INSTALL.html

following those directions, i get to the ACP, which loads fine, and the version shows 3.2.2 but when i delete the install folder on the server and try to access the board, it stops loading and only shows a blank, white page.

last, i uploaded the install folder again and accessed the ACP. when i click on the "forums" tab in the ACP, it again stops loading and gives me a blank, white page.

any advice would be greatly appreciated. thank you in advance for your time and for your willingness to consider my problem.
Please describe your problem. No answer given
Generated by SRT Generator

this is the problem i'm having. any ideas on what i can try would be greatly appreciated. thanks for your time!

-dan

[david63]

A blank page is normally due to a suppressed PHP error. The fact that you are getting it on multiple pages would suggest that there is something wrong with the uploaded files.

Your server error logs should give you a clue as to where the problem lies.

[budoka]

thank you for your reply david63!

i had a look at the logs, but unfortunately i couldn't figure much out (sure that's due to my lack of know-how).

should i post the logs here?

thanks again!
-dan

[david63]

Post a few lines at the time you got a white page - probably easiest to generate a white page so the entry will be at the (or near) the top.

[budoka]

ok, so here are some of the error log lines.

from PHP error_log:

Code: Select all

[14-Jun-2018 07:07:47 America/Denver] PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[14-Jun-2018 07:08:22 America/Denver] PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[14-Jun-2018 07:09:53 America/Denver] PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[14-Jun-2018 07:10:25 America/Denver] PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654

from MAIN error_log:

Code: Select all

[Thu Jun 14 07:10:20 2018] [error] [client 94.230.6.126] ModSecurity: Access denied with code 406 (phase 1). RBL lookup of 126.6.230.94.rbldns.shared.unifiedlayer.com succeeded at REMOTE_ADDR. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "705"] [id "900407"] [msg "Wordpress and Joomla Brute RBL: rbldns.shared.unifiedlayer.com"] [hostname "lonestartacticalfirearms.com"] [uri "/wp-login.php"] [unique_id "WyJpPEKT9FYABvPrQDoAAAAK"]
[Thu Jun 14 07:10:21 2018] [error] [client 173.254.69.134] File does not exist: /usr/local/apache/htdocs/400.shtml
[Thu Jun 14 07:10:23 2018] [notice] [client 75.151.57.114] mod_rbl: 75.151.57.114 is listed in RBL.
[Thu Jun 14 07:10:23 2018] [notice] [client 75.151.57.114] mod_rbl: 75.151.57.114 is listed in RBL.
[Thu Jun 14 07:10:23 2018] [notice] [client 75.151.57.114] mod_rbl: 75.151.57.114 is listed in RBL.
[Thu Jun 14 07:10:23 2018] [error] [client 75.151.57.114] ModSecurity: Warning. Pattern match "POST" at REQUEST_METHOD. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "97"] [id "900405"] [msg "xmlrpc POST logging"] [data "403"] [hostname "www.thecarmama.com"] [uri "/xmlrpc.php"] [unique_id "WyJpP0KT9FYABvPrQGkAAAAE"]
[Thu Jun 14 07:10:23 2018] [notice] [client 75.151.57.114] mod_rbl: 75.151.57.114 is listed in RBL.
[Thu Jun 14 07:10:23 2018] [error] [client 75.151.57.114] ModSecurity: Warning. Pattern match "POST" at REQUEST_METHOD. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "97"] [id "900405"] [msg "xmlrpc POST logging"] [data "403"] [hostname "www.thecarmama.com"] [uri "/xmlrpc.php"] [unique_id "WyJpP0KT9FYABvPrQHAAAAAT"]
[Thu Jun 14 07:10:24 2018] [error] [client 66.249.79.27] Failed loading /usr/php/56/usr/lib64/php/modules/ioncube_loader_lin.so:  /usr/php/56/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zend_execute_ex
[Thu Jun 14 07:10:24 2018] [error] [client 66.249.79.27] SourceGuardian requires Zend Engine API version 220131226.
[Thu Jun 14 07:10:24 2018] [error] [client 66.249.79.27] The Zend Engine API version 220100525 which is installed, is outdated.
[Thu Jun 14 07:10:24 2018] [error] [client 66.249.79.27] 
[Thu Jun 14 07:10:24 2018] [error] [client 66.249.79.27] Failed loading /usr/php/56/usr/lib64/php/modules/ZendGuardLoader.so:  /usr/php/56/usr/lib64/php/modules/ZendGuardLoader.so: undefined symbol: zend_execute_ex
[Thu Jun 14 07:10:25 2018] [error] [client 198.150.183.44] Failed loading /usr/php/56/usr/lib64/php/modules/ioncube_loader_lin.so:  /usr/php/56/usr/lib64/php/modules/ioncube_loader_lin.so: undefined symbol: zval_update_constant_inline_change, referer: https://www.google.com/
[Thu Jun 14 07:10:25 2018] [error] [client 198.150.183.44] SourceGuardian requires Zend Engine API version 220131226., referer: https://www.google.com/
[Thu Jun 14 07:10:25 2018] [error] [client 198.150.183.44] The Zend Engine API version 320151012 which is installed, is newer., referer: https://www.google.com/

there's a lot more in the main error log, but maybe this will give some idea?

thanks for looking at this for me!
-dan

[Lumpy Burgertushie]

for the php errors. seems like there is a problem with some part of the vendor folder. I would upload a new copy of that folder to overwrite the one that is there.

see what happens.

as for the second batch of errors that shows some major problems with your server mod security setup for things other than phpbb. contact your host and show them those errors so they can fix it.

robert

[budoka]

Thank you very much for your reply Robert!

I'll try that and post back about how it went. I wonder which package I should take the vendor folder from, the full package or the update package. Think i'll try a fresh download of the package just in case something went wonky in the unzipping process.

your help is really appreciated!
-dan

[Mick]

The full package as that’s the one you should be using anyway.

[budoka]

ok folks, here's what I did and what the result was:

downloaded a fresh copy of the full install package, this time the bz2 version instead of the zip, just in case. extracted it and uploaded it to my site, overwriting the existing vendor folder using Cyberduck.

the result was the same as before, blank white page when I tried to access the forum.

the php error logs looked like this:

/home1/chopperc/public_html/ccforum/error_log:
[17-Jun-2018 05:33:23 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:34:08 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:38:48 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:40:41 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:41:40 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:45:44 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:46:11 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:47:28 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:48:12 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 05:56:20 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:01:19 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:03:26 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:03:39 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:04:20 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:04:27 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:05:28 America/Denver] PHP Warning: Unterminated comment starting line 145 in /home1/chopperc/public_html/ccforum/vendor/composer/ClassLoader.php on line 145
[17-Jun-2018 06:05:28 America/Denver] PHP Parse error: syntax error, unexpected end of file, expecting function (T_FUNCTION) in /home1/chopperc/public_html/ccforum/vendor/composer/ClassLoader.php on line 149
[17-Jun-2018 06:05:46 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:11:27 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:14:24 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:15:58 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:25:41 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:26:00 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:27:01 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:27:05 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:27:34 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:30:14 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:31:42 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:32:02 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654
[17-Jun-2018 06:34:51 America/Denver] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home1/chopperc/public_html/ccforum/vendor/s9e/text-formatter/src/Configurator.php on line 3654

at this point, i have no idea what's going on. about the only thing i can think to do is make a new database and try to install a test forum to just see if it works. what do you folks think?

thank you for continuing to help me. i know how important your time is.

-dan

[Lumpy Burgertushie]

reupload just the folder named vendor and test.

if it still doesn't work. contact your host.


robert

[david63]

I would also add that 30 seconds execution time is a bit on the low side

[budoka]

Again folks, thanks for the replies. Over several years since I took over this forum because other people dropped the ball and didn't keep it running, this is the first time I've come upon an update problem I couldn't get figured out. I really appreciate the help!

Lumpy, replacing the vendor folder with a fresh downloaded copy is what I just did about half an hour ago. Should do it again?

david63, is there a way I can change that execution time?

Many thanks for the ideas, folks. I'll try them all until we get this figured out.

take care,
-dan

[budoka]

just a thought, but is there a chance it could be a permissions thing? what are the major permissions i should check if so?

-dan

[Mick]

i then tried to upgrade by following the directions listed under section 4 in this link:

Which one was that by the way? There are four choices.

[budoka]

my apologies for not being very specific. it was section 4.i Full package.

Thanks Mick!

-dan