[SOLVED] Blank screen - Spambot counter measures.

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satcur
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[SOLVED] Blank screen - Spambot counter measures.

Post by satcur » Sun Jun 17, 2018 12:07 pm

Hi!,
I upgraded from 3.0.12 to 3.2.2 and when I clicked the "Spambot counter measures" the screen goes white (blank). I also dis-activated the "Enable spambot countermeasures for registrations" because when it is on, no one can register as the registration screen goes blank.
Final question, is the Q&A for preventing bots registration available in 3.2.2?

Thank you.

PS I use prosilver, the only mod that I have is Advertisement Management and I have installed english and greek language.
Last edited by satcur on Sun Jun 17, 2018 5:25 pm, edited 1 time in total.

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david63
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Re: Blank screen - Spambot counter measures.

Post by david63 » Sun Jun 17, 2018 12:39 pm

satcur wrote:
Sun Jun 17, 2018 12:07 pm
is the Q&A for preventing bots registration available in 3.2.2?
Yes

A white page is generally an indication of a suppressed PHP error - check you server error logs for possible causes.
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satcur
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Re: Blank screen - Spambot counter measures.

Post by satcur » Sun Jun 17, 2018 12:56 pm

Thanks David,
where should I look for server error logs in the ACP?

If you mean the "maintenance">"Error log" there is nothing recent.

satcur
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Re: Blank screen - Spambot counter measures.

Post by satcur » Sun Jun 17, 2018 1:30 pm

These are some logs from Plesk when I want to access to "Spambot counter measures"

500 GET /forum/adm/index.php?sid=24ff0489af0924bb3ceddc4193caeb32&i=acp_captcha&mode=visual HTTP/1.0 http://www.mysite.gr/forum/adm/index.ph ... 4193caeb32 169 Apache access

500 GET /forum/adm/index.php?sid=24ff0489af0924bb3ceddc4193caeb32&i=acp_captcha&mode=visual HTTP/1.0 http://www.mysite.gr/forum/adm/index.ph ... 4193caeb32 169 Apache access

mod_fcgid: stderr: PHP Fatal error: Class 'phpbb\\captcha\\plugins\\nogd' not found in /var/www/vhosts/mysite.gr/httpdocs/forum/cache/production/container_dbdbe80dc7030ae9bd39ee30cca82130.php on line 1132, referer: http://www.mysite.gr/forum/adm/index.ph ... 4193caeb32 Apache error

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Mick
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Re: Blank screen - Spambot counter measures.

Post by Mick » Sun Jun 17, 2018 1:37 pm

Can you get at the spambot settings at all? I assume you can’t.
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satcur
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Re: Blank screen - Spambot counter measures.

Post by satcur » Sun Jun 17, 2018 1:39 pm

I can not Mick! Just a blank screen.

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canonknipser
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Re: Blank screen - Spambot counter measures.

Post by canonknipser » Sun Jun 17, 2018 2:25 pm

Clear your cache folder via ftp (delete all files and folder except index.html and .htaccess from folder cache)
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Re: Blank screen - Spambot counter measures.

Post by satcur » Sun Jun 17, 2018 2:41 pm

Thanks Frank! No success I am afraid!

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Re: Blank screen - Spambot counter measures.

Post by Noxwizard » Sun Jun 17, 2018 3:15 pm

satcur wrote:
Sun Jun 17, 2018 1:30 pm
mod_fcgid: stderr: PHP Fatal error: Class 'phpbb\\captcha\\plugins\\nogd' not found in /var/www/vhosts/mysite.gr/httpdocs/forum/cache/production/container_dbdbe80dc7030ae9bd39ee30cca82130.php on line 1132, referer: http://www.mysite.gr/forum/adm/index.ph ... 4193caeb32 Apache error
Does phpbb/captcha/plugins/nogd.php exist and is not empty? If not re-upload the phpbb/captcha/ folder.
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satcur
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[SOLVED] Re: Blank screen - Spambot counter measures.

Post by satcur » Sun Jun 17, 2018 5:19 pm

Patrick you found it!!! That was the culprit!!!
The phpbb/captcha/plugins/nogd.php existed (and all the other files in the folder) but was empty (0 Kb). I re-uploaded the nogd.php and everything works perfectly!!!

Thank you so much.

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