Cannot send or receive board email (gmail)

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dontcoz
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Cannot send or receive board email (gmail)

Post by dontcoz » Sun Jul 01, 2018 5:44 pm

Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? https://memebee.com/vancouver and a few other subdomains with the same problem
Who do you host your board with? jaguarpc
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.1
What extensions do you have installed?
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What styles do you currently have installed? Prosilver SE 3.2.2
What language(s) is your board currently using? english
Which database type/version are you using? MariaDB
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable?
this problem is unrelated to my recent update, it started about mid-june this year for no apparent reason.
Please describe your problem.
hi i have a similar problem as described here: viewtopic.php?f=556&t=2424216
i've just tried to access the txt.php file directly on the server and it worked but i can't get any emails via the board. i am all out of ideas. is this something i should ask my host about?

I've tried both yes and no for SMTP, login and plain, and bottom three options as yes or no. nothing seems to work.
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Last edited by dontcoz on Sun Jul 01, 2018 8:00 pm, edited 2 times in total.

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stevemaury
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Re: Cannot send or receive board email (gmail)

Post by stevemaury » Sun Jul 01, 2018 5:48 pm

What are your email settings? Are you trying to use Gmail?
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dontcoz
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Re: Cannot send or receive board email (gmail)

Post by dontcoz » Sun Jul 01, 2018 5:52 pm

yes, i am using gmail. previously, while the email was working, smtp was set to no. now it doesn't work whether i check yes or no.

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Re: Cannot send or receive board email (gmail)

Post by david63 » Sun Jul 01, 2018 9:23 pm

dontcoz wrote:
Sun Jul 01, 2018 5:44 pm
it started about mid-june this year for no apparent reason.
Things do not suddenly change on their own, somebody somewhere has changed something. If you have not changed anything then the most likely cause would be your hosts - have you asked them?
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Re: Cannot send or receive board email (gmail)

Post by Mick » Mon Jul 02, 2018 6:01 am

Have a search round Google as well, I think they changed something at their end a couple of months ago. There’s mention of it here somewhere. Have you tried using an email address supplied by your host (admin@mydomain.com for example) with SMTP turned off?
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John connor
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Re: Cannot send or receive board email (gmail)

Post by John connor » Mon Jul 02, 2018 10:34 am

I use gmail and have no such issues. Thus far at least. Do your setting match the following?


Enable board-wide emails: Enable

Users send email via board: Enable

Packet size: 0

Use SMTP server for email: Yes

SMTP server address: tls://smtp.gmail.com

Port: 465

Authentication method: Plain

Username: Your gmail addy

Verify SSL Cert: Yes

Verify peer name: Yes

Allow self-signed Certs.: No



I did get an email stating something about gmail changes. I can't find that email now, but I think it was for paid accounts. Here's what I found through searching, although may be unrelated.


http://www.businessinsider.com/google-n ... ine-2018-6

https://www.forbes.com/sites/kevinmurna ... 84aefc62eb

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Re: Cannot send or receive board email (gmail)

Post by Lumpy Burgertushie » Mon Jul 02, 2018 2:07 pm

gmail has never worked if you set smtp to no. you have always had to choose yes for smtp to use gmail and fill it the proper settings etc.

however, the best way to avoid all of these problems is do NOT use gmail or any other web based email account for the board.
many, if not most, of the hosting companies do not allow people to relay email through their servers to some other server like gmail. it is too easy for spammers to do that.

so, since you have a domain name already, and you have a hosting account that provides email address for you, simply go to your hosting control panel and create a email address for your board: you@yourdomain.com
then use that email address for everything to do with your board. when you set it up in your phpbb admin panel, choose no for smtp and you are done.

if you insist on using gmail for your personal mail then simply forward all of the mail from your board to your gmail account.


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dontcoz
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Re: Cannot send or receive board email (gmail)

Post by dontcoz » Mon Jul 02, 2018 6:14 pm

thanks guys and yes, that is my configuration, john.

the host fixed it, they said that there was a configuration issue with the SPF record for the domain, so it's working now. phew.

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John connor
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Re: Cannot send or receive board email (gmail)

Post by John connor » Wed Jul 04, 2018 7:42 pm

I used to use my host's E-mail, but since I now use CloudFlare I can't since that will expose the MX record and thus my real IP will be known for attack. So then CloudFlare becomes null and void. If you don't use CloudFlare other reverse proxy then it would be prudent to just use your host's E-mail facilitates.

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Re: Cannot send or receive board email (gmail)

Post by MarkDHamill » Thu Jul 05, 2018 2:14 am

Many hosts will block outgoing SMTP emails. You have to ask them what their policy is. They may have an internal SMTP server you can configure instead, or use sendmail. Web hosts often have quotas on outgoing emails.
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