email notifications not being sent out

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DWFII
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email notifications not being sent out

Post by DWFII » Thu Jul 12, 2018 5:52 pm

I have one particular member of my board whom I "take especial care of." I set up his account and profile and subscribed him to every forum and thread on the board. Yet even in subscribed threads during any given time period his email notifications are spotty.

He mentioned this today and I went into his profile and checked his subscriptions and notifications. Since the 2 of July he has not received any email notification in this particular thread which the software says he is subscribed to...despite there being at least a half a dozen new posts. Including one yesterday. This is verified by the notification history. But when he mentioned it, I responded to him...this morning...and according to the software he did get an email for my reply.

This has kind of been a recurring problem (along with some individuals not being able to register even though they have the correct answer to the question) and I am at a loss as how to fix it (either problem) since everything I know to do has been done or is correct.

Anyone got any ideas?
DWFII
In the High Desert of Central Oregon

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3Di
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Re: email notifications not being sent out

Post by 3Di » Thu Jul 12, 2018 6:50 pm

phpBB version?
Server Logs?
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thecoalman
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Re: email notifications not being sent out

Post by thecoalman » Thu Jul 12, 2018 7:14 pm

Could be a variety of things. Check the emails for any delivery issues here, set up a test account with the email address they provide:

https://www.mail-tester.com/

Off the top of my head you may want to contact your host and see if they have any limitations on how many emails you can send.

DWFII
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Re: email notifications not being sent out

Post by DWFII » Thu Jul 12, 2018 7:51 pm

3Di wrote:
Thu Jul 12, 2018 6:50 pm
phpBB version?
Server Logs?
3.2

Where do I find server logs?
DWFII
In the High Desert of Central Oregon

DWFII
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Re: email notifications not being sent out

Post by DWFII » Thu Jul 12, 2018 7:52 pm

thecoalman wrote:
Thu Jul 12, 2018 7:14 pm
Could be a variety of things. Check the emails for any delivery issues here, set up a test account with the email address they provide:

https://www.mail-tester.com/

Off the top of my head you may want to contact your host and see if they have any limitations on how many emails you can send.
I have a very small forum with minimal traffic. Might not be more than 3 emails sent out on an average day.
DWFII
In the High Desert of Central Oregon

DWFII
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Posts: 330
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Name: D.W.
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Re: email notifications not being sent out

Post by DWFII » Thu Jul 12, 2018 7:58 pm

thecoalman wrote:
Thu Jul 12, 2018 7:14 pm
Could be a variety of things. Check the emails for any delivery issues here, set up a test account with the email address they provide:

https://www.mail-tester.com/

Off the top of my head you may want to contact your host and see if they have any limitations on how many emails you can send.
Mail tester says 8.5/10 with no real problems
DWFII
In the High Desert of Central Oregon

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3Di
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Re: email notifications not being sent out

Post by 3Di » Thu Jul 12, 2018 8:03 pm

DWFII wrote:
Thu Jul 12, 2018 7:51 pm
3Di wrote:
Thu Jul 12, 2018 6:50 pm
phpBB version?
Server Logs?
3.2

Where do I find server logs?
* - 3.2.??

* - https://www.phpbb.com/search/?q=Where+d ... er+logs%3F
Want to compensate me for my interest? Donate
Please PM me only to request paid works. Thx.
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