Problems with emails

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prl
Registered User
Posts: 78
Joined: Tue Apr 14, 2009 8:13 pm

Problems with emails

Post by prl » Mon Jul 16, 2018 11:21 am

Hello,

I have a 3.2.0 installation of phpBB. Right now newly registered users are not receiving confirmation emails and I am clueless as why this is happening. This wasn't happening before. I don't think notification emails are being sent either.

I have the following settings in my ACP:

General settings:
  • Enable board-wide emails: Enabled
  • Email package size: 0
  • Contact email address: admin@mydomain
  • Return email address: admin@mydomain
SMTP settings:
  • Use SMTP server for email: No
The "Send a test email" function is working. I'm receiving the test email in my "admin@mydomain" account.

Any help? I can activate users one by one but I don't even know if they'll be notified of this. And I don't want to disable the email confirmation functionality as I will be spammed with bots.

Thanks

janus_zonstraal
Registered User
Posts: 2667
Joined: Sat Aug 30, 2014 1:30 pm

Re: Problems with emails

Post by janus_zonstraal » Mon Jul 16, 2018 11:29 am

Right now newly registered users are not receiving confirmation emails
How do you know that?
Sorry! My English is bat ;) !!!

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Mick
Support Team Member
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Posts: 20110
Joined: Fri Aug 29, 2008 9:49 am
Location: Cardiff

Re: Problems with emails

Post by Mick » Mon Jul 16, 2018 11:52 am

Can you get copies of the board logs and server logs and post them back here please?
"The more connected we get the more alone we become" - Kyle Broflovski

There are no ‘threads’ in phpBB, they are topics.

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thecoalman
Community Team Member
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Posts: 2797
Joined: Wed Dec 22, 2004 3:52 am
Location: Pennsylvania, U.S.A.
Contact:

Re: Problems with emails

Post by thecoalman » Mon Jul 16, 2018 11:53 am

Try registering an account using this tool: https://www.mail-tester.com/

A perfect score is unlikely however you are going to want to pay particular attention to issues with reverse DNS and blocklists.

prl
Registered User
Posts: 78
Joined: Tue Apr 14, 2009 8:13 pm

Re: Problems with emails

Post by prl » Mon Jul 16, 2018 1:14 pm

Thanks for the help, the problem seems to be fixed. I was using an old "mydomain" on the email addresses, pretty similar to the new one. The old one was deactivated by my host recently and I didn't notice the difference in the email textboxes.

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