Database Error When Install phpBB

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christinaj
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Database Error When Install phpBB

Post by christinaj » Thu Aug 16, 2018 5:19 am

Hello.

I have an account on asphostportal.com and phpbb is one of the free app they offer which I can install into my site. I am able to install other apps on a site but for some reason, phpBB gets error. They use Plesk Control Panel. I have already uploaded all the required files. I get to the database settings (on the phpBB3 install index) and I get the following error:

Could not connect to the database, see error message below
Can't connect to MySQL server on '**.**.***.***' (4)

I'm having a feeling that I'm not getting the Server Hostname correct, but I am unable to find it at on the Plesk Panel. Any help would be greatly appreciated. Thanks.

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david63
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Re: Database Error When Install phpBB

Post by david63 » Thu Aug 16, 2018 5:53 am

Try using localhost as the host name - that works in most cases, if that does not work then you will need to ask your hosts what the correct hostname is.
David
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Mick
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Re: Database Error When Install phpBB

Post by Mick » Thu Aug 16, 2018 6:54 am

In fact you should have had an email from your host with all your account details when you set up the account.
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