Passwords being reset

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Cliff Evans
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Posts: 80
Joined: Fri Jan 17, 2014 11:36 am

Passwords being reset

Post by Cliff Evans »

We have started having a problem with members passwords beiing reset and the members being locked out. Has anybody else had any problems?
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stevemaury
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Re: Passwords being reset

Post by stevemaury »

We will need a LOT more info. There is really no way this can happen unless users exceed the number of incorrect login attempts.

Please fill out the Support Request Template and post it back here to enable us to assist you better.
I can stop all your spam. I can upgrade or update your Board. PM or email me. (Paid support)
Cliff Evans
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Posts: 80
Joined: Fri Jan 17, 2014 11:36 am

Re: Passwords being reset

Post by Cliff Evans »

Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? https://scalesoaring.co.uk/phpbb3
Who do you host your board with? https://www.neostrada.com
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.1
What extensions do you have installed? Add User 1.0.2
Analogue Clock 1.0.5
Antispam by CleanTalk 5.6.7
Board Announcements 1.0.2
Contact Admin 1.1.4
Fancybox 0.1.0
Inline images in attachment 1.0.0
Log failed logins 1.0.1
News Scroll 1.0.1
PayPal Donation 2.0.0-dev
Reset login attempts 1.0.2
Right Side Header Image 3.2.2
Stop Forum Spam 1.1.9
What styles do you currently have installed? Prosilver
What language(s) is your board currently using? Uk
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP but not phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Nothing for a while!
Please describe your problem. Members are experiencing password issues. Being locked out with their passwords. Once I issue a new password they can access the boards again.
Generated by SRT Generator
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stevemaury
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Re: Passwords being reset

Post by stevemaury »

https://scalesoaring.co.uk/phpbb3 is 404.
I can stop all your spam. I can upgrade or update your Board. PM or email me. (Paid support)
Cliff Evans
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Posts: 80
Joined: Fri Jan 17, 2014 11:36 am

Re: Passwords being reset

Post by Cliff Evans »

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janus_zonstraal
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Joined: Sat Aug 30, 2014 1:30 pm

Re: Passwords being reset

Post by janus_zonstraal »

"deleted"
Sorry! My English is bat ;) !!!
Cliff Evans
Registered User
Posts: 80
Joined: Fri Jan 17, 2014 11:36 am

Re: Passwords being reset

Post by Cliff Evans »

Members are trying to blame a "suspicious" email from dropbox. I do not think that they are correct in that assumtion!
Cliff Evans
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Posts: 80
Joined: Fri Jan 17, 2014 11:36 am

Re: Passwords being reset

Post by Cliff Evans »

janus_zonstraal wrote: Mon Sep 24, 2018 2:33 pm "deleted"
? Deleted ?
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stevemaury
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Re: Passwords being reset

Post by stevemaury »

Next time this happens, run this query:

Code: Select all

SELECT user_login_attempts FROM phpbb_users WHERE user_id = X
X is the user_id of the affected user. If your table prefix is not phpbb_ change accordingly.

See this if you do not know how to run a query - Executing SQL Queries in phpMyAdmin

Then compare the output of the query with the ACP setting, User registration settings, Maximum number of login attempts per username.
I can stop all your spam. I can upgrade or update your Board. PM or email me. (Paid support)
Cliff Evans
Registered User
Posts: 80
Joined: Fri Jan 17, 2014 11:36 am

Re: Passwords being reset

Post by Cliff Evans »

Thank you.
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