Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? https://scalesoaring.co.uk/phpbb3
Who do you host your board with? https://www.neostrada.com
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.1
What extensions do you have installed? Add User 1.0.2
Analogue Clock 1.0.5
Antispam by CleanTalk 5.6.7
Board Announcements 1.0.2
Contact Admin 1.1.4
Fancybox 0.1.0
Inline images in attachment 1.0.0
Log failed logins 1.0.1
News Scroll 1.0.1
PayPal Donation 2.0.0-dev
Reset login attempts 1.0.2
Right Side Header Image 3.2.2
Stop Forum Spam 1.1.9
What styles do you currently have installed? Prosilver
What language(s) is your board currently using? Uk
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP but not phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Nothing for a while!
Please describe your problem. Members are experiencing password issues. Being locked out with their passwords. Once I issue a new password they can access the boards again.
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