Password reset not working - Could not be found

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Forlisek
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Joined: Wed Oct 10, 2018 8:04 am

Password reset not working - Could not be found

Post by Forlisek » Wed Oct 10, 2018 8:09 am

Hello,

when user want to reset the password (using just email) he got the answer: The e-mail submitted could not be found.

I try to use this code:

Code: Select all

update phpbb_users set user_email_hash = concat(crc32(lower(user_email)), length(user_email));
and then reset the Cache, but still not work.

Then I found this topic: viewtopic.php?t=1922965 but the link to user_email_hash.php file not working.... http://code.phpbb.com/repositories/entr ... format=raw

Is there any solution how to repair this problem?

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HiFiKabin
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Re: Password reset not working - Could not be found

Post by HiFiKabin » Wed Oct 10, 2018 9:04 am

The user needs BOTH the Username and Email Address to reset the password. Its not an either/or question.

There is an extension in development that allows for this situation viewtopic.php?f=456&t=2475026

Please check the extensions requirements before installing and if you have any questions about it, you must ask in that topic.

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warmweer
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Re: Password reset not working - Could not be found

Post by warmweer » Wed Oct 10, 2018 9:11 am

The topic you linked to is applicable to phpBB 3.0.x which has reached EOL.
Am I right i thinking that your board is in fact a 3.0.x board?
If so, I think, euh, suggest , even emphasize that upgrading to 3.2 may solve that (and other) problem(s) and should the problem persist then this is the right subforum [3.2.x] Support Forum to request assistance, preferably using the SRT (https://www.phpbb.com/support/srt/).
A bug is a feature that hasn't made it to the manual (yet)

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stevemaury
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Re: Password reset not working - Could not be found

Post by stevemaury » Wed Oct 10, 2018 12:41 pm

Please fill out the Support Request Template and post it back here to enable us to assist you better.
For REALLY good and VERY inexpensive hosting CLICK HERE

I can stop all your spam. PM or email me.

All unsolicited PMs will be ignored.

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canonknipser
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Re: Password reset not working - Could not be found

Post by canonknipser » Wed Oct 10, 2018 2:12 pm

Forlisek wrote:
Wed Oct 10, 2018 8:09 am
Is there any solution how to repair this problem?
You can set a new password for the user in the acp (manage user section) and send it to the user on a communication channel outside of phpBB. No need to struggle with any database commands ...
Greetings, Frank
phpbb.de support team member
English is not my native language - no support via PM or mail
New arrival - Extensions and scripts for phpBB

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