My forum cannot receive Hotmail's mail recently

TianJiao · Post by **TianJiao** » Fri Nov 16, 2018 8:51 am

My forum cannot receive Hotmail's mail recently, I have not changed any settings.

Before, my forum can receive Hotmail's mail.
I don't know when it cannot receive Hotmail's mail, maybe a month ago.
Now, only cannot receive Hotmail's mail, but can receive mail such as Gmail.

Does anyone know what's the matter?

Thanks.

david63 · Post by **david63** » Fri Nov 16, 2018 9:02 am

How does your forum "receive" mail?

TianJiao · Post by **TianJiao** » Fri Nov 16, 2018 9:29 am

I mean , for example

registration forums, can't receive registration letters by using Hotmail mails, but can receive registration letters by using Gmail mails.

or

notification set "Someone sends you a private message" by Email , hotmail can't be received now.

david63 · Post by **david63** » Fri Nov 16, 2018 9:32 am

In that case I would suspect that the Hotmail server, or some other server in the link, is treating any mail emanating from a phpBB board as spam. This has been happening for years with some Hotmail servers.

TianJiao · Post by **TianJiao** » Fri Nov 16, 2018 9:40 am

My forum didn't receive Hotmail email until a month ago.
Until then, it had been able to receive Hotmail emails, including Hotmail spam.

david63 · Post by **david63** » Fri Nov 16, 2018 9:48 am

TianJiao wrote: ↑
Fri Nov 16, 2018 9:40 am
it had been able to receive Hotmail emails

Then Hotmail have changed their spam filters. If all other users other than Hotmail users are receiving email then the problem is with Hotmail.

It is also highly possible that if you are on shared hosting someone else using the same IP address as you has been classed as a spammer and blacklisted.. If that is the case then you have two options - either get your host to move you to another server or take the issue up with Hotmail.

Have you checked your mail server IP address against the blacklists?

TianJiao · Post by **TianJiao** » Fri Nov 16, 2018 10:13 am

but i can send mail to hotmail's mailbox directly, only by intercepting hotmail mail from the forum.

EA117 · Post by **EA117** » Fri Nov 16, 2018 3:33 pm

TianJiao wrote: ↑
Fri Nov 16, 2018 9:29 am
I mean , for example
registration forums, can't receive registration letters by using Hotmail mails, but can receive registration letters by using Gmail mails.
or
notification set "Someone sends you a private message" by Email , hotmail can't be received now.

This sounds like whomever provides the email handling for the hosting service where you are running phpBB has changed their policy, or detected some condition which is causing them to drop emails being sent by your phpBB hosting server that are directed at hotmail.com recipients.

What is the DNS name of your phpBB board?

What are the "Contact email address" and "From email address" set to in the "General" section of ACP -> General -> Client Communication -> Email Settings?

What is the "Use SMTP server for email" and "SMTP server address" set to in the "SMTP Settings" section of ACP -> General -> Client Communication -> Email Settings?

With this information, we should be able to tell who is currently providing your email handling; although ultimately you might have to talk to them to resolve the issue. Depending on what these are currently set to, there might be other suggestions as well.

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