White screen of death..

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1mix
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White screen of death..

Post by 1mix » Sat Nov 17, 2018 7:34 pm

Since my host moved my Joomla site to a new server, all I get now is a blank screen on the forum.

The forum was located in a sub-folder of my site and all the files appear to have gone over but all I get is a white screen with no errors.

I have had a play around with the php version but it made no difference.

Any suggestions would be welcome

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Re: White screen of death..

Post by janus_zonstraal » Sat Nov 17, 2018 8:08 pm

You give us very little info, but what is in the error logs from the host?
Sorry! My English is bat ;) !!!

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1mix
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Re: White screen of death..

Post by 1mix » Sat Nov 17, 2018 8:47 pm

Many thanks for the reply.

Sadly there's not much I can give you as I can only access the forum files via ftp, I'm not able see the forum from the front end or the admin panel, so I can't even say what version it is though it is recent, but not the latest I'm sorry.

1mix.co.uk/forum/

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Re: White screen of death..

Post by janus_zonstraal » Sat Nov 17, 2018 8:59 pm

And do you have access to the error logs ?
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1mix
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Re: White screen of death..

Post by 1mix » Sat Nov 17, 2018 9:35 pm

I checked the error logs and they were totally empty.

However, I have changed the php version to 5.3.29 and it's working again so that was the problem.

The version of my forum is 3.0.12 so I'm hoping that's going to work on the latest version of php, 7.2, can ayone confirm that please.

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Re: White screen of death..

Post by janus_zonstraal » Sat Nov 17, 2018 9:40 pm

You have to update as quick as possible to 3.2.4 as we no longer support older versions than 3.2.0
php5.3 is also way to old and unsafe.

Only phpbb3.2 support php7
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Re: White screen of death..

Post by </Solidjeuh> » Sat Nov 17, 2018 9:40 pm

PHP 7.2 only works on phpBB 3.2
Support for 3.0 is ended long time ago. We all advise you to update it ;)
We offer fun HTML5 games for young and old.
Register a free account & enjoy all functions!
Save your score, challenge other members or play along with our tournaments.


~~~ https://www.solidjeuh.be ~~~

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1mix
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Re: White screen of death..

Post by 1mix » Sat Nov 17, 2018 9:52 pm

Many thanks both for your quick replies.

Am I able to jump straight from 3.0.12 to 3.2 and is the best way to do it is by using the Automatic Update Package?

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Re: White screen of death..

Post by warmweer » Sat Nov 17, 2018 10:02 pm

1mix wrote:
Sat Nov 17, 2018 9:52 pm
Am I able to jump straight from 3.0.12 to 3.2 and is the best way to do it is by using the Automatic Update Package?
Autoupdate = forget it! You need to read the upgrade instructions thouroughly (https://www.phpbb.com/support/docs/en/3 ... /upgrade3/).
Before you start, make a full backup of your database, and also your files just in case the upgrade times out or you have to start over because your 3.0 wasn't sanitized properly (removing all database modifications). If it doens't work at first you could do it in steps (not absolutely necessary), going to 3.0.14, then 3.1.12 and then 3.2.4. (and take a backup of the database after each successful stage).
A bug is a feature that hasn't made it to the manual (yet)

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1mix
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Re: White screen of death..

Post by 1mix » Sat Nov 17, 2018 10:11 pm

Many thanks for the quick reply..

Fingers crossed all will go well - I only have a couple of minor mods.

Hope I don't need to bother you again.

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Re: White screen of death..

Post by janus_zonstraal » Sat Nov 17, 2018 10:14 pm

Tip, try it first out on a copy of your board.
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Re: White screen of death..

Post by confidentdepartment » Sat Nov 17, 2018 10:36 pm

ME TOO!!! Recieving white screen of death! :(

I am receiving the white screen of death as well. It occurs every time I attempt to compose a new message in the private messaging module. I have not discovered anything suspicious in my php logs that could lend a hint of what is occurring. :?: The same error occurred within the phpbb gallery extension whenever I attempted to view an image, AND in the knowledge base extension when I went to both compose or edit an article. I have had to disable all of the above, because the features are useless without the ability to create or edit. I am running php-7.0 and currently running the newest release of phpbb 3.2.4. So, everything is up to date and should be functioning properly. FYI - the same problem was occurring when I was running 3.2.3, the upgrade did not affect the issue at all, which was rather disappointing. Url rewriting is disabled as well. :cry:

Please help me.
Last edited by kinerity on Sun Nov 18, 2018 12:37 am, edited 1 time in total.
Reason: Removed unnecessary font.

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Re: White screen of death..

Post by warmweer » Sun Nov 18, 2018 12:01 pm

confidentdepartment wrote:
Sat Nov 17, 2018 10:36 pm
ME TOO!!! Recieving white screen of death! :(

I am receiving the white screen of death as well. It occurs every time I attempt to compose a new message in the private messaging module. I have not discovered anything suspicious in my php logs that could lend a hint of what is occurring. :?: The same error occurred within the phpbb gallery extension whenever I attempted to view an image, AND in the knowledge base extension when I went to both compose or edit an article. I have had to disable all of the above, because the features are useless without the ability to create or edit. I am running php-7.0 and currently running the newest release of phpbb 3.2.4. So, everything is up to date and should be functioning properly. FYI - the same problem was occurring when I was running 3.2.3, the upgrade did not affect the issue at all, which was rather disappointing. Url rewriting is disabled as well. :cry:

Please help me.
You may have a WSOD but it's a different board, on a different host, a different version and a different version of php (and other differences).
It would be better to start your own support topic (avoiding confusion).
And while you're at it; use the SRT (https://www.phpbb.com/support/srt/).
A bug is a feature that hasn't made it to the manual (yet)

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1mix
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Re: White screen of death..

Post by 1mix » Mon Nov 19, 2018 12:51 am

OK, I've followed the instructions, but I get stuck where it says:
Using your web browser, visit install/ in your board's root. (e.g. http://www.example.com/yourforum/install)
as there is no install file in the folder or the zip archive.

At the moment I have a white screen.

Can anyone help please?

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EA117
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Re: White screen of death..

Post by EA117 » Mon Nov 19, 2018 2:43 am

1mix wrote:
Mon Nov 19, 2018 12:51 am
in the folder or the zip archive.
That's an unusual observation, since all of the .ZIP files -- including the update/delta .ZIP files it's not recommended to use -- still contain an /install/ folder.

All I can really say is that the 3.2.4 Full Package download, "phpBB-3.2.4.zip", is the one to use and definitely has an /install/ folder. The same is true for the "phpBB-3.1.12.zip" and "phpBB-3.0.14.zip" Full Package downloads, if one of those is where you're stuck.

In all cases, we're saying there is a "/phpbb3/install/" folder in the .ZIP file, not literally "an /install/ folder at the root of the .ZIP file." But that's because all of the files you need to upload to your site are under /phpbb3/ in the .ZIP file; not at the root of the .ZIP file.

Maybe re-download from these links, and if you still can't see an /install/ folder among the contained files you need to upload to your site, we'll just call a local priest in your area or something. 😉

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