'Forgot Password' Emails not being sent, but other emails are.

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Joined: Fri Jan 11, 2013 12:37 pm

'Forgot Password' Emails not being sent, but other emails are.

Post by sjgarth » Mon Nov 19, 2018 9:52 pm

Support Request Template
What version of phpBB are you using? phpBB 3.2.4
What is your board's URL? https://forum.rblr.co.uk/main/index.php
Who do you host your board with? unlimitedwebhosting
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.3
What extensions do you have installed?
Activity Buttons 2.0.0
Add User 1.0.4
AJAX Registration Check 1.0.1
Board Announcements 1.1.0
Collapsible Forum Categories 1.0.3
External Links Open in New Window 1.0.6
Image Upload 1.0.2
LMDI Multilinks 2.0.3
NavBar Search 3.2.3
Obscure Contact Us 3.2.2
Pages 2.0.3
phpBB Media Embed PlugIn 1.0.2
Privacy policy 2.1.0-rc5
Profile side switcher 1.0.1
Red title for new topic and new reply 1.0.3
Site logo (3.2) 2.1.0-rc6
Tapatalk Plugin for phpBB 3.1/3.2

What styles do you currently have installed? pro-silver
What language(s) is your board currently using? english
Which database type/version are you using? MySQL 5
What is your level of experience? Comfortable with PHP and phpBB
What username can be used to view this issue? none
What password can be used to view this issue? none
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? This issue existed before the update to 3.2.4, and goes back a while. I have only recently tried to resolve the issue. Unfortunately I am not able to pinpoint when the issue started, but the extensions have been in place for quite a while.

Please describe your problem.

I am using the PHP mail function not SMTP. Emails are being sent from the board for contact admin and email a user and mass email function (only tried with myself not a mass email).
However, the forgot my password function does not send an email. I have tried with myself and a test user without success.
I have read other topics and have changed the email package size to 0 without success.
I have not managed to get SMTP working, but as php is sending emails I have not pursued the required SMTP settings with my provider.
I am not sure why some emails will be sent and not the 'forgot password' emails.
Any ideas?
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Steve Garth
A complete idiot who requires a forum like this to tie his shoelace.

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