After update 3.23 => Blank page on UCP connect !

Get help with installation and running phpBB 3.2.x here. Please do not post bug reports, feature requests, or extension related questions here.
ceds59
Registered User
Posts: 8
Joined: Sun Dec 02, 2018 7:19 am

After update 3.23 => Blank page on UCP connect !

Post by ceds59 » Sun Dec 02, 2018 7:21 am

Support Request Template
What version of phpBB are you using? phpBB 3.2.3
What is your board's URL? http://forum-tir-sportif.net/
Who do you host your board with? OVH
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.2 => 3.2.3
What extensions do you have installed? Board3 portal
What styles do you currently have installed? aero
What language(s) is your board currently using? FR
Which database type/version are you using? I Don't Know
What is your level of experience? Comfortable with PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? since i updated 3.2.2 to 3.2.3 => Blank page at connect user and register and impossible to connect ACP
Please describe your problem. Blank page at connect user and register and impossible to connect ACP
Generated by SRT Generator

Forum: http://forum-tir-sportif.net/
Any idea ??

I extract errors logs :
[Sat Dec 01 14:54:05 2018] [error] [client xxx.xxx.Xxx.xxx] [host forum-tir-sportif.net] AH10144: FastCGI: comm with server "/homez.161/forumtirsi/www/app.php" aborted: error parsing headers: duplicate header 'Content-Type'
[Sat Dec 01 14:54:05 2018] [error] [client xxx.xxx.Xxx.xxx] [host forum-tir-sportif.net] AH10157: FastCGI: An error happend on Fastcgi processing, fallback to CGI
[Sat Dec 01 14:54:08 2018] [error] [client xxx.xxx.Xxx.xxx] [host forum-tir-sportif.net] AH10144: FastCGI: comm with server "/homez.161/forumtirsi/www/app.php" aborted: error parsing headers: duplicate header 'Content-Type'
[Sat Dec 01 14:54:08 2018] [error] [client xxx.xxx.Xxx.xxx] [host forum-tir-sportif.net] AH10157: FastCGI: An error happend on Fastcgi processing, fallback to CGI
[Sat Dec 01 14:54:09 2018] [error] [client xxx.xxx.Xxx.xxx] [host forum-tir-sportif.net] AH10144: FastCGI: comm with server "/homez.161/forumtirsi/www/app.php" aborted: error parsing headers: duplicate header 'Content-Type', referer: http://forum-tir-sportif.net/
[Sat Dec 01 14:54:09 2018] [error] [client xxx.xxx.Xxx.xxx] [host forum-tir-sportif.net] AH10157: FastCGI: An error happend on Fastcgi processing, fallback to CGI, referer: http://forum-tir-sportif.net/
[Sat Dec 01 14:54:11 2018] [error] [client xxx.xxx.Xxx.xxx] [host forum-tir-sportif.net] AH10144: FastCGI: comm with server "/homez.161/forumtirsi/www/app.php" aborted: error parsing headers: duplicate header 'Content-Type'
[Sat Dec 01 14:54:11 2018] [error] [client xxx.xxx.Xxx.xxx] [host forum-tir-sportif.net] AH10157: FastCGI: An error happend on Fastcgi processing, fallback to CGI
Last edited by ceds59 on Sun Dec 02, 2018 5:38 pm, edited 3 times in total.

janus_zonstraal
Registered User
Posts: 2776
Joined: Sat Aug 30, 2014 1:30 pm

Re: After update 3.23 => Blank page on UCP connect !

Post by janus_zonstraal » Sun Dec 02, 2018 1:43 pm

Also in the prosilver style?
Sorry! My English is bat ;) !!!

ceds59
Registered User
Posts: 8
Joined: Sun Dec 02, 2018 7:19 am

Re: After update 3.23 => Blank page on UCP connect !

Post by ceds59 » Sun Dec 02, 2018 4:35 pm

Aero Style is activated but i can't change to Prosilver, il can't login :(

User avatar
warmweer
Registered User
Posts: 1437
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Belt ... well actually Belgium

Re: After update 3.23 => Blank page on UCP connect !

Post by warmweer » Sun Dec 02, 2018 11:02 pm

ceds59 wrote:
Sun Dec 02, 2018 4:35 pm
Aero Style is activated but i can't change to Prosilver, il can't login :(
execute

Code: Select all

UPDATE phpbb_styles SET style_active = 1 WHERE style_name = 'prosilver';
UPDATE phpbb_config SET config_value = 1 WHERE config_name = 'override_user_style';
UPDATE phpbb_config SET config_value = 1 WHERE config_name = 'default_style'
A bug is a feature that hasn't made it to the manual (yet)

ceds59
Registered User
Posts: 8
Joined: Sun Dec 02, 2018 7:19 am

Re: After update 3.23 => Blank page on UCP connect !

Post by ceds59 » Mon Dec 03, 2018 9:10 am

warmweer wrote:
Sun Dec 02, 2018 11:02 pm
execute

Code: Select all

UPDATE phpbb_styles SET style_active = 1 WHERE style_name = 'prosilver';
UPDATE phpbb_config SET config_value = 1 WHERE config_name = 'override_user_style';
UPDATE phpbb_config SET config_value = 1 WHERE config_name = 'default_style'
is this a php script to execute in phpmyadmin in the host interface ?
Thanx

janus_zonstraal
Registered User
Posts: 2776
Joined: Sat Aug 30, 2014 1:30 pm

Re: After update 3.23 => Blank page on UCP connect !

Post by janus_zonstraal » Mon Dec 03, 2018 9:42 am

Sorry! My English is bat ;) !!!

User avatar
warmweer
Registered User
Posts: 1437
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Belt ... well actually Belgium

Re: After update 3.23 => Blank page on UCP connect !

Post by warmweer » Mon Dec 03, 2018 9:42 am

ceds59 wrote:
Mon Dec 03, 2018 9:10 am
warmweer wrote:
Sun Dec 02, 2018 11:02 pm
execute

Code: Select all

UPDATE phpbb_styles SET style_active = 1 WHERE style_name = 'prosilver';
UPDATE phpbb_config SET config_value = 1 WHERE config_name = 'override_user_style';
UPDATE phpbb_config SET config_value = 1 WHERE config_name = 'default_style'
is this a php script to execute in phpmyadmin in the host interface ?
Thanx
It's not php, it's SQL and you can execute in in phpMyAdmin (or Adminer)
A bug is a feature that hasn't made it to the manual (yet)

ceds59
Registered User
Posts: 8
Joined: Sun Dec 02, 2018 7:19 am

Re: After update 3.23 => Blank page on UCP connect !

Post by ceds59 » Mon Dec 03, 2018 4:34 pm

I executed this query, but nothing changed !
The theme is the same, prosilver not activated

User avatar
warmweer
Registered User
Posts: 1437
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Belt ... well actually Belgium

Re: After update 3.23 => Blank page on UCP connect !

Post by warmweer » Mon Dec 03, 2018 5:21 pm

ceds59 wrote:
Mon Dec 03, 2018 4:34 pm
I executed this query, but nothing changed !
The theme is the same, prosilver not activated
Did you check the tables to see whether the changes were applied?
Check phpBB_styles: what's the style_id for prosilver?

BTW is your style and portal up to date? (and extensions)
A bug is a feature that hasn't made it to the manual (yet)

User avatar
stevemaury
Support Team Member
Support Team Member
Posts: 49731
Joined: Thu Nov 02, 2006 12:21 am
Location: The U.P.
Name: Steve
Contact:

Re: After update 3.23 => Blank page on UCP connect !

Post by stevemaury » Mon Dec 03, 2018 5:52 pm

Delete the /cache/production folder. The config table is cached.
For REALLY good and VERY inexpensive hosting CLICK HERE

I can stop all your spam. PM or email me.

All unsolicited PMs will be ignored.

ceds59
Registered User
Posts: 8
Joined: Sun Dec 02, 2018 7:19 am

Re: After update 3.23 => Blank page on UCP connect !

Post by ceds59 » Tue Dec 04, 2018 6:41 am

OK, i deleted the "production" inside files, prosilver is default style active
but the problem is the same : impossible to connect, impossible to register, impossible to access ACP :(
warmweer wrote:
Mon Dec 03, 2018 5:21 pm
BTW is your style and portal up to date? (and extensions)
I can't log in my ACP interface

User avatar
warmweer
Registered User
Posts: 1437
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Belt ... well actually Belgium

Re: After update 3.23 => Blank page on UCP connect !

Post by warmweer » Tue Dec 04, 2018 8:09 am

ceds59 wrote:
Tue Dec 04, 2018 6:41 am
warmweer wrote:
Mon Dec 03, 2018 5:21 pm
BTW is your style and portal up to date? (and extensions)
I can't log in my ACP interface
This is something which should be checked before updating. An extension may not be compatible with the new version and could break something (e.g. preventing login).
One of the reasons why I recommend disabling all extensions before updating, and (after) re-enabling them one by one.
You can use the attached file to disable all extensions at once (put in in your root and execute in the browser).

As to the version of your style (and portal); there are config files with that info.
On a side note, there have been a couple of topics about blank pages. Perhaps there's some info in there.
Attachments
ext_disable.php
Disable all extensions
(7.63 KiB) Downloaded 3 times
A bug is a feature that hasn't made it to the manual (yet)

ceds59
Registered User
Posts: 8
Joined: Sun Dec 02, 2018 7:19 am

Re: After update 3.23 => Blank page on UCP connect !

Post by ceds59 » Wed Dec 05, 2018 6:38 am

No success !
I tried to execute this file, but it redirect to user connexion, a hen i tried to connect => Blank page :(

User avatar
warmweer
Registered User
Posts: 1437
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Belt ... well actually Belgium

Re: After update 3.23 => Blank page on UCP connect !

Post by warmweer » Wed Dec 05, 2018 12:43 pm

ceds59 wrote:
Wed Dec 05, 2018 6:38 am
No success !
I tried to execute this file, but it redirect to user connexion, a hen i tried to connect => Blank page :(
hmm, I actually just assumed you would have been logged in before updating.
warmweer wrote:
Tue Dec 04, 2018 8:09 am
On a side note, there have been a couple of topics about blank pages. Perhaps there's some info in there.
Quite a few topics with problems and solutions ...
What version of php are you using. If it's 7.2, try downgrading to 7.1
A bug is a feature that hasn't made it to the manual (yet)

ceds59
Registered User
Posts: 8
Joined: Sun Dec 02, 2018 7:19 am

Re: After update 3.23 => Blank page on UCP connect !

Post by ceds59 » Wed Dec 05, 2018 2:25 pm

php version : 7.0

Post Reply

Return to “[3.2.x] Support Forum”

Who is online

Users browsing this forum: No registered users and 21 guests