Notification emails not working 3.2.4

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madelharri
Registered User
Posts: 27
Joined: Wed Oct 17, 2018 3:26 pm

Notification emails not working 3.2.4

Post by madelharri » Mon Dec 10, 2018 1:59 pm

Hi,
I have exactly the same problem with 3.2.4. I have tried changing the email package size to 0 from 20 but it makes no difference. Can anybody give me any suggestions. I've filled in the support template in case that helps.

Support Request Template
What version of phpBB are you using? phpBB 3.2.4
What is your board's URL? https://forum.anglophone-direct.com
Who do you host your board with? https://www.ovh.com/fr/
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.0-B1
What extensions do you have installed? Activation Justification
Google Analytics
VigLink
What styles do you currently have installed? Prosilver, POLife (child theme of Prosilver)
What language(s) is your board currently using? British English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP and phpBB
What username can be used to view this issue? madmcm
What password can be used to view this issue? Helpme123
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? The problem has been present since I migrated the board from phpBB2.0.
Please describe your problem. No notification emails are being received, although user activation and test emails are working fine.
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Last edited by bonelifer on Mon Dec 10, 2018 2:41 pm, edited 1 time in total.
Reason: Split from https://www.phpbb.com/community/viewtopic.php?f=556&t=2470891 Please don't hijack other users support topic. Also fixed the version in Subject as it wasn't the same as yours.

madelharri
Registered User
Posts: 27
Joined: Wed Oct 17, 2018 3:26 pm

Re: Notification emails not working 3.2.2

Post by madelharri » Mon Dec 10, 2018 2:49 pm

madelharri wrote:
Mon Dec 10, 2018 1:59 pm
Hi,
I have exactly the same problem with 3.2.4. I have tried changing the email package size to 0 from 20 but it makes no difference. Can anybody give me any suggestions.
I've tracked down the Apache log files on the server and have the following: [error] [client xx.xx.xxx.xx] [host anglophone-direct.com] (36) File name too long: AH00127: Cannot map GET /https://https:/anglophone-direct.com/ht ... /index.php HTTP/1.1 to file, referer: http://anglophone-direct.com/https://an ... /index.php
Could this be something to do with the problem?

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warmweer
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Posts: 2337
Joined: Fri Jul 04, 2003 6:34 am
Location: Van Allen Belt ... well actually Belgium

Re: Notification emails not working 3.2.2

Post by warmweer » Mon Dec 10, 2018 3:00 pm

madelharri wrote:
Mon Dec 10, 2018 2:49 pm
I've tracked down the Apache log files on the server and have the following: [error] [client xx.xx.xxx.xx] [host anglophone-direct.com] (36) File name too long: AH00127: Cannot map GET /https://https:/anglophone-direct.com/ht ... /index.php HTTP/1.1 to file, referer: http://anglophone-direct.com/https://an ... /index.php
Could this be something to do with the problem?
Wow, that's one helluva long url.
Seems to be some circular replacing going on.
Any more info in the logs? (which call exactly produces this error?)

ppf, disable all extensions, see if it still happens. If not, enable them 1 by 1 , and test.
My board's not broken, it just went peculiar

madelharri
Registered User
Posts: 27
Joined: Wed Oct 17, 2018 3:26 pm

Re: Notification emails not working 3.2.2

Post by madelharri » Mon Dec 10, 2018 4:57 pm

warmweer wrote:
Mon Dec 10, 2018 3:00 pm
Wow, that's one helluva long url.
Seems to be some circular replacing going on.
Any more info in the logs? (which call exactly produces this error?)

ppf, disable all extensions, see if it still happens. If not, enable them 1 by 1 , and test.
1. I've had another look at the logs and there doesn't appear to be any more information. There is a second error which is exactly the same but for a slightly different file
[Sun Dec 09 01:51:55 2018] [error] [client xx.xx.xxx.xx] [host anglophone-direct.com] (36)File name too long: AH00127: Cannot map GET /https://https://https://https://https:/ ... /index.php HTTP/1.1 to file, referer: http://anglophone-direct.com/https://an ... orum//phpb
The site was originally migrated across from phpBB2.0 so I wondered if something had become corrupted during the migration, causing the circular referral, but I don't know enough about it to be able to guess what it might be.
2. I did find that I'd missed the final / off the RewriteBase directory in the .htaccess file and have added that in in case it makes a difference.
3. I disabled all extensions but it makes absolutely no difference with the notifications problem. I can't see if there is still an apache log error because the logs are only updated on the server once per day, so I can't access them till tomorrow.

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janus_zonstraal
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Joined: Sat Aug 30, 2014 1:30 pm

Re: Notification emails not working 3.2.4

Post by janus_zonstraal » Mon Dec 10, 2018 5:06 pm

Sorry! My English is bat ;) !!!

madelharri
Registered User
Posts: 27
Joined: Wed Oct 17, 2018 3:26 pm

Re: Notification emails not working 3.2.4

Post by madelharri » Mon Dec 10, 2018 6:18 pm

janus_zonstraal wrote:
Mon Dec 10, 2018 5:06 pm
Is it enabled in your UCP?
ucp.php?i=ucp_notifications&mode=notification_options
Yes, and it's not just me that's having the problem - nobody is getting notifications.

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Mick
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Posts: 21309
Joined: Fri Aug 29, 2008 9:49 am
Location: Watching cricket - definitely

Re: Notification emails not working 3.2.4

Post by Mick » Mon Dec 10, 2018 7:47 pm

Can you post a screencap of your email settings please?
"The more connected we get the more alone we become" - Kyle Broflovski

madelharri
Registered User
Posts: 27
Joined: Wed Oct 17, 2018 3:26 pm

Re: Notification emails not working 3.2.4

Post by madelharri » Tue Dec 11, 2018 8:49 am

Here is the screen grab.
Attachments
email settings.jpg

madelharri
Registered User
Posts: 27
Joined: Wed Oct 17, 2018 3:26 pm

Re: Notification emails not working 3.2.4

Post by madelharri » Tue Dec 11, 2018 9:09 am

Hello again,
I have just received a notification of a reply to a topic that I posted, so it looks as if changing the .htaccess file has worked, although I've just sent a PM and it's not yet sent me a notification of it. I will continue to monitor and ask others to do the same. I've also checked the server apache error log for yesterday and the "file name too long" error appears to have disappeared.
Thanks for all of your help.

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