phpBB-3.2.4 Installation Problem

Get help with installation and running phpBB 3.2.x here. Please do not post bug reports, feature requests, or extension related questions here.
fanmail
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phpBB-3.2.4 Installation Problem

Post by fanmail »

Hi :)

I try to install phpBB-3.2.4. PHP version is: 7.2.13

The installation does not start:
1.PNG
2.PNG
Thanks in advance for your help :)
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Mick
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Re: phpBB-3.2.4 Installation Problem

Post by Mick »

I thought you'd sorted this out here viewtopic.php?f=556&t=2495576&p=15154691
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fanmail
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Re: phpBB-3.2.4 Installation Problem

Post by fanmail »

I downgraded to 7.2.13 as advised.

This is a new problem :)
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Mick
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Re: phpBB-3.2.4 Installation Problem

Post by Mick »

OK, please fill out the Support Request Template and post it back here to enable us to assist you better.
  • "The more connected we get the more alone we become" - Kyle Broflovski©
  • "The good news is hell is just the product of a morbid human imagination.
    The bad news is, whatever humans can imagine, they can usually create.
    " - Harmony Cobel
fanmail
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Re: phpBB-3.2.4 Installation Problem

Post by fanmail »

Support Request Template
What version of phpBB are you using? phpBB 3.2.4
What is your board's URL? http://removed/new_mboard/
Who do you host your board with? pronto
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? none
What language(s) is your board currently using? English
Which database type/version are you using? MariaDB
What is your level of experience? Comfortable with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? Installation
Please describe your problem. The installation does not start
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david63
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Re: phpBB-3.2.4 Installation Problem

Post by david63 »

fanmail wrote: Tue Dec 18, 2018 11:04 am What is your board's URL? http://removed/new_mboard/
That link does not work - we need a valid link to be able to see what is happening
David
Remember: You only know what you know and - you don't know what you don't know!

I now no longer support any of my extensions but they will start to become available here
fanmail
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Re: phpBB-3.2.4 Installation Problem

Post by fanmail »

Last edited by fanmail on Tue Dec 18, 2018 4:06 pm, edited 1 time in total.
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david63
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Re: phpBB-3.2.4 Installation Problem

Post by david63 »

Try re-uploading the install folder
David
Remember: You only know what you know and - you don't know what you don't know!

I now no longer support any of my extensions but they will start to become available here
fanmail
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Re: phpBB-3.2.4 Installation Problem

Post by fanmail »

I have reloaded all the files :|
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david63
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Re: phpBB-3.2.4 Installation Problem

Post by david63 »

fanmail wrote: Tue Dec 18, 2018 12:43 pm I have reloaded all the files :|
And?????
David
Remember: You only know what you know and - you don't know what you don't know!

I now no longer support any of my extensions but they will start to become available here
fanmail
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Re: phpBB-3.2.4 Installation Problem

Post by fanmail »

Same problem :|
fanmail
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Re: phpBB-3.2.4 Installation Problem

Post by fanmail »

Anyone? :D
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EA117
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Re: phpBB-3.2.4 Installation Problem

Post by EA117 »

Both F12 and Wireshark confirm that although the initial request for /new_mboard/install/app.php/ is successfully responded to (which is what allows you to see the initial install page), the web server is returning "500 Internal Server Error" once you attempt to request /new_mboard/install/app.php/install (the "Install" button POST action).
developer.png
wireshark.png
Since you've already ruled out files missing / files re-uploaded, the next step should probably be to find where your hosting service gives you access to the web server (Apache) logs, to determine what its able to tell you about "why" 500 Internal Server Error needed to be returned.

There are things your .htaccess is currently doing right, but that's one thing that comes to mind for what could make /new_mboard/install/app.php/install fail when /new_mboard/install/app.php/ is successful. So if there are additional redirects or rules you've needed to add to .htaccess, maybe revert to the phpBB default .htaccess at least as a troubleshooting step. Since an unintended syntax issue there certainly could have survived a re-upload of the /install/ directory.

But it's easily something other than an .htaccess issue; following the evidence of the Apache logs is probably the more definitive plan.
fanmail
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Re: phpBB-3.2.4 Installation Problem

Post by fanmail »

The error_log file:

Code: Select all

[Tue Dec 18 08:54:54.595422 2018] [php7:error] [pid 20679] [client 47.184.75.125:54973] PHP Fatal error:  Uncaught Error: Call to undefined function phpbb\\install\\helper\\iohandler\\json_encode() in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php:253\nStack trace:\n#0 /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php(394): phpbb\\install\\helper\\iohandler\\ajax_iohandler->send_response()\n#1 /var/www/html/new_mboard/phpbb/install/installer.php(156): phpbb\\install\\helper\\iohandler\\ajax_iohandler->set_finished_stage_menu(Array)\n#2 /var/www/html/new_mboard/phpbb/install/controller/install.php(133): phpbb\\install\\installer->run()\n#3 /var/www/html/new_mboard/vendor/symfony/http-foundation/StreamedResponse.php(111): phpbb\\install\\controller\\install->phpbb\\install\\controller\\{closure}()\n#4 /var/www/html/new_mboard/vendor/symfony/http-foundation/Response.php(383): Symfony\\Component\\HttpFoundation\\StreamedResponse->sendContent()\n#5 /var/www/html/new_mboard/install/app.php(62): Symfony\\Component\\HttpFoundation\\Response->send()\n#6 {main}\n  thrown in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php on line 253, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 08:54:54.856470 2018] [php7:error] [pid 16544] [client 47.184.75.125:54974] PHP Fatal error:  Uncaught Error: Call to undefined function Symfony\\Component\\HttpFoundation\\json_encode() in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php:127\nStack trace:\n#0 /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php(47): Symfony\\Component\\HttpFoundation\\JsonResponse->setData(Object(ArrayObject))\n#1 /var/www/html/new_mboard/phpbb/install/controller/timeout_check.php(48): Symfony\\Component\\HttpFoundation\\JsonResponse->__construct()\n#2 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(135): phpbb\\install\\controller\\timeout_check->status()\n#3 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(57): Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object(phpbb\\symfony_request), 1)\n#4 /var/www/html/new_mboard/install/app.php(61): Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object(phpbb\\symfony_request))\n#5 {main}\n  thrown in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php on line 127, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 08:56:50.792985 2018] [php7:error] [pid 16544] [client 47.184.75.125:55191] PHP Fatal error:  Uncaught Error: Call to undefined function phpbb\\install\\helper\\iohandler\\json_encode() in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php:253\nStack trace:\n#0 /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php(394): phpbb\\install\\helper\\iohandler\\ajax_iohandler->send_response()\n#1 /var/www/html/new_mboard/phpbb/install/installer.php(156): phpbb\\install\\helper\\iohandler\\ajax_iohandler->set_finished_stage_menu(Array)\n#2 /var/www/html/new_mboard/phpbb/install/controller/install.php(133): phpbb\\install\\installer->run()\n#3 /var/www/html/new_mboard/vendor/symfony/http-foundation/StreamedResponse.php(111): phpbb\\install\\controller\\install->phpbb\\install\\controller\\{closure}()\n#4 /var/www/html/new_mboard/vendor/symfony/http-foundation/Response.php(383): Symfony\\Component\\HttpFoundation\\StreamedResponse->sendContent()\n#5 /var/www/html/new_mboard/install/app.php(62): Symfony\\Component\\HttpFoundation\\Response->send()\n#6 {main}\n  thrown in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php on line 253, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 08:56:51.054815 2018] [php7:error] [pid 24167] [client 47.184.75.125:55207] PHP Fatal error:  Uncaught Error: Call to undefined function Symfony\\Component\\HttpFoundation\\json_encode() in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php:127\nStack trace:\n#0 /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php(47): Symfony\\Component\\HttpFoundation\\JsonResponse->setData(Object(ArrayObject))\n#1 /var/www/html/new_mboard/phpbb/install/controller/timeout_check.php(48): Symfony\\Component\\HttpFoundation\\JsonResponse->__construct()\n#2 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(135): phpbb\\install\\controller\\timeout_check->status()\n#3 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(57): Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object(phpbb\\symfony_request), 1)\n#4 /var/www/html/new_mboard/install/app.php(61): Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object(phpbb\\symfony_request))\n#5 {main}\n  thrown in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php on line 127, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 09:13:23.761658 2018] [php7:error] [pid 20678] [client 92.93.103.98:59948] PHP Fatal error:  Uncaught Error: Call to undefined function phpbb\\install\\helper\\iohandler\\json_encode() in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php:253\nStack trace:\n#0 /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php(394): phpbb\\install\\helper\\iohandler\\ajax_iohandler->send_response()\n#1 /var/www/html/new_mboard/phpbb/install/installer.php(156): phpbb\\install\\helper\\iohandler\\ajax_iohandler->set_finished_stage_menu(Array)\n#2 /var/www/html/new_mboard/phpbb/install/controller/install.php(133): phpbb\\install\\installer->run()\n#3 /var/www/html/new_mboard/vendor/symfony/http-foundation/StreamedResponse.php(111): phpbb\\install\\controller\\install->phpbb\\install\\controller\\{closure}()\n#4 /var/www/html/new_mboard/vendor/symfony/http-foundation/Response.php(383): Symfony\\Component\\HttpFoundation\\StreamedResponse->sendContent()\n#5 /var/www/html/new_mboard/install/app.php(62): Symfony\\Component\\HttpFoundation\\Response->send()\n#6 {main}\n  thrown in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php on line 253, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 09:13:24.013457 2018] [php7:error] [pid 13977] [client 92.93.103.98:59947] PHP Fatal error:  Uncaught Error: Call to undefined function Symfony\\Component\\HttpFoundation\\json_encode() in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php:127\nStack trace:\n#0 /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php(47): Symfony\\Component\\HttpFoundation\\JsonResponse->setData(Object(ArrayObject))\n#1 /var/www/html/new_mboard/phpbb/install/controller/timeout_check.php(48): Symfony\\Component\\HttpFoundation\\JsonResponse->__construct()\n#2 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(135): phpbb\\install\\controller\\timeout_check->status()\n#3 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(57): Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object(phpbb\\symfony_request), 1)\n#4 /var/www/html/new_mboard/install/app.php(61): Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object(phpbb\\symfony_request))\n#5 {main}\n  thrown in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php on line 127, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 09:16:36.402860 2018] [php7:error] [pid 25988] [client 12.175.21.243:59749] PHP Fatal error:  Uncaught Error: Call to undefined function phpbb\\install\\helper\\iohandler\\json_encode() in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php:253\nStack trace:\n#0 /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php(394): phpbb\\install\\helper\\iohandler\\ajax_iohandler->send_response()\n#1 /var/www/html/new_mboard/phpbb/install/installer.php(156): phpbb\\install\\helper\\iohandler\\ajax_iohandler->set_finished_stage_menu(Array)\n#2 /var/www/html/new_mboard/phpbb/install/controller/install.php(133): phpbb\\install\\installer->run()\n#3 /var/www/html/new_mboard/vendor/symfony/http-foundation/StreamedResponse.php(111): phpbb\\install\\controller\\install->phpbb\\install\\controller\\{closure}()\n#4 /var/www/html/new_mboard/vendor/symfony/http-foundation/Response.php(383): Symfony\\Component\\HttpFoundation\\StreamedResponse->sendContent()\n#5 /var/www/html/new_mboard/install/app.php(62): Symfony\\Component\\HttpFoundation\\Response->send()\n#6 {main}\n  thrown in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php on line 253, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 09:16:36.654471 2018] [php7:error] [pid 13979] [client 12.175.21.243:65429] PHP Fatal error:  Uncaught Error: Call to undefined function Symfony\\Component\\HttpFoundation\\json_encode() in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php:127\nStack trace:\n#0 /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php(47): Symfony\\Component\\HttpFoundation\\JsonResponse->setData(Object(ArrayObject))\n#1 /var/www/html/new_mboard/phpbb/install/controller/timeout_check.php(48): Symfony\\Component\\HttpFoundation\\JsonResponse->__construct()\n#2 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(135): phpbb\\install\\controller\\timeout_check->status()\n#3 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(57): Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object(phpbb\\symfony_request), 1)\n#4 /var/www/html/new_mboard/install/app.php(61): Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object(phpbb\\symfony_request))\n#5 {main}\n  thrown in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php on line 127, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 09:26:57.335314 2018] [php7:error] [pid 29356] [client 92.93.103.98:60333] PHP Fatal error:  Uncaught Error: Call to undefined function phpbb\\install\\helper\\iohandler\\json_encode() in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php:253\nStack trace:\n#0 /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php(394): phpbb\\install\\helper\\iohandler\\ajax_iohandler->send_response()\n#1 /var/www/html/new_mboard/phpbb/install/installer.php(156): phpbb\\install\\helper\\iohandler\\ajax_iohandler->set_finished_stage_menu(Array)\n#2 /var/www/html/new_mboard/phpbb/install/controller/install.php(133): phpbb\\install\\installer->run()\n#3 /var/www/html/new_mboard/vendor/symfony/http-foundation/StreamedResponse.php(111): phpbb\\install\\controller\\install->phpbb\\install\\controller\\{closure}()\n#4 /var/www/html/new_mboard/vendor/symfony/http-foundation/Response.php(383): Symfony\\Component\\HttpFoundation\\StreamedResponse->sendContent()\n#5 /var/www/html/new_mboard/install/app.php(62): Symfony\\Component\\HttpFoundation\\Response->send()\n#6 {main}\n  thrown in /var/www/html/new_mboard/phpbb/install/helper/iohandler/ajax_iohandler.php on line 253, referer: http://64.251.22.28/new_mboard/install/app.php/install
[Tue Dec 18 09:26:57.589024 2018] [php7:error] [pid 13977] [client 92.93.103.98:60335] PHP Fatal error:  Uncaught Error: Call to undefined function Symfony\\Component\\HttpFoundation\\json_encode() in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php:127\nStack trace:\n#0 /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php(47): Symfony\\Component\\HttpFoundation\\JsonResponse->setData(Object(ArrayObject))\n#1 /var/www/html/new_mboard/phpbb/install/controller/timeout_check.php(48): Symfony\\Component\\HttpFoundation\\JsonResponse->__construct()\n#2 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(135): phpbb\\install\\controller\\timeout_check->status()\n#3 /var/www/html/new_mboard/vendor/symfony/http-kernel/HttpKernel.php(57): Symfony\\Component\\HttpKernel\\HttpKernel->handleRaw(Object(phpbb\\symfony_request), 1)\n#4 /var/www/html/new_mboard/install/app.php(61): Symfony\\Component\\HttpKernel\\HttpKernel->handle(Object(phpbb\\symfony_request))\n#5 {main}\n  thrown in /var/www/html/new_mboard/vendor/symfony/http-foundation/JsonResponse.php on line 127, referer: http://64.251.22.28/new_mboard/install/app.php/install
Last edited by Mick on Tue Dec 18, 2018 3:17 pm, edited 1 time in total.
Reason: Added code tags for clarity.
Paul
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Re: phpBB-3.2.4 Installation Problem

Post by Paul »

You will need to enable the json extension in php. If you don't have control over the server you should ask your host to enable it
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