User: Private Message Count is off and Wrong Last Visit date

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w1kne
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User: Private Message Count is off and Wrong Last Visit date

Post by w1kne » Mon Feb 11, 2019 6:45 pm

Hello!

Thank you for having me here. I am still a little new to the whole admin thing. I have a board running on 3.2.2 right now, and one of the global moderators is having this strange issue. I tried Googling a response but couldn't find one, so I am posting here.

In his Private Messages box, it indicates he has 12 of 50 messages, 24% full. However when I logged into his account, there are no messages. In any folder, sub-folder, outbox, etc. It's empty.

He also has a "stuck" last visit date from over a year ago. He's logged in and out, cleared cookies, tried different browsers. Nothing is working correctly.
I logged into his account, and I am in an entirely different state, and saw the same thing.

Is there something corrupt with his user account or is this a bigger board issue? Is there something I can do to try and correct this?
Where do I look? Being a moderator, this is concerning to him, which means it is to me as well.

Thank you anyone in advance who can help...

-- Mike

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stevemaury
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Re: User: Private Message Count is off and Wrong Last Visit date

Post by stevemaury » Mon Feb 11, 2019 6:58 pm

In Cookie settings, change the cookie name by adding a numeral at the end. Then, from the ACP home page, purge all sessions (which will log everyone off). Then test.
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w1kne
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Posts: 2
Joined: Mon Feb 11, 2019 6:34 pm

Re: User: Private Message Count is off and Wrong Last Visit date

Post by w1kne » Tue Feb 19, 2019 6:12 pm

Hi Steve

I appreciate your response. Sorry for the delay, had to find a window to do this. I tried this , added a "1", and purged, everyone got logged out.
However the responses indicate there are still a bunch of "stuck" things, that I mentioned above.

Thanks,
-- Mike

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stevemaury
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Re: User: Private Message Count is off and Wrong Last Visit date

Post by stevemaury » Tue Feb 19, 2019 8:02 pm

Please fill out the Support Request Template and post it back here to enable us to assist you better.
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I can stop all your spam. I can upgrade or update your Board. PM or email me. (Paid support)

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