User unable to login

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bluejadex
Registered User
Posts: 15
Joined: Wed Feb 24, 2010 12:40 am

User unable to login

Post by bluejadex » Sun Apr 28, 2019 9:31 pm

Hello,

I have one user on my forum who has had intermittent issues with being able to login. The member joined in January 2018 and had no issues at first. The issues appeared a few months ago, resolved, and have now returned.

I'm running phpbb 3.2.5 with PHP 5.4 (due to another part of my website needing an older version of php).

The forum user who's having issues has tried logging into the site via his computer (running Win 10) and his phone, but when he tries to log in, it says he has the wrong password. At that point, he tries the Forgot Password link, but it tells him his email address isn't associated with the forum or account.

I've tried manually resetting his password and have double checked his email address. Resetting the password worked before, but not this time. When I try logging in with his credentials, I have no problems.

Any suggestions?

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Scanialady
Registered User
Posts: 265
Joined: Thu Jan 17, 2013 7:09 pm
Location: Germany
Name: Annette
Contact:

Re: User unable to login

Post by Scanialady » Sun Apr 28, 2019 9:36 pm

May be he is using Chrome and has saved favorites with session ID. Everytime he logs in the wrong and expired session ID is added. He should try to delete all cookies, favorites and passwords of your board and the browser caches. If he stores your board links again he should make sure not to save the session ID with it. For that it is enough first to change the board page (open a post, change to another forum or something like that).
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