Support Request Template
What version of phpBB are you using?
What is your board's URL?
widow [dot] ie/forum
Who do you host your board with?
myhost [dot] ie
How did you install your board?
I used the download package from phpBB.com
What is the most recent action performed on your board?
Update from a previous version of phpBB3
Is registration required to reproduce this issue?
Do you have any MODs installed?
Do you have any extensions installed?
What version of phpBB3 did you update from?
What extensions do you have installed?
Adding a link to the header for my custom page
Audio Attachment Player
Automatic Topic Subscription
CPFs for Auto Groups
Custom Registration Agreement
Delete my registration
Email To User On Group Status Change
External Links Open in New Window
Last Post Avatar
Mark Post Unread
Nv who was here
phpBB Media Embed PlugIn
PlanetStyles Flight Deck
PM Name Suggestions
Precise Similar Topics
Private Message Box Status Bars
Post new topic
Stop Forum Spam
What styles do you currently have installed? Milk v2
What language(s) is your board currently using?
Which database type/version are you using?
What is your level of experience?
New to PHP but not phpBB
What username can be used to view this issue?
What password can be used to view this issue?
I have a test area [link removed] you can try posting. Just remember to delete them after please
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable?
It seems from listening to our members, the issue has been ongoing for quite some time maybe a couple of years? It seems to only affect the same few sporadic members and not myself, hence I hadn't noticed there was an issue. Difficult to know when, where or how the issue came about.
Please describe your problem.
The First but hope I've fixed it:
Members who it seems are only on Android phones had difficulty staying logged in if they didn't tick 'keep me logged in'. I updated the cookie settings as they were incorrect according to this article,
Knowledge Base - Fixing incorrect cookie settings
Second issue that need I help with resolving:
Members write posts but post disappears after hitting submit, only happens every now and then. Drafts are not available for normal users and some users mentioned they have the 'keep me logged in' ticked. Those that don't have the 'keep me logged in' ticked are still logged in after loosing their post.
I had thought users were on a long time writing before submitting their post and their session had ended but this is not the case. Some users are on Android phones when this happens but can't say if its only happening on Android. I don't have an Android device so can't test.
It seems to happen when the member is writing a long post/reply. I did think fixing the cookie issue would fix the problem but its still happening and happening to several members at different times. I have never experience it.
Third issue but not that important - might be no harm to mention:
The 'Who is online' doesn't work correctly, mostly says logged in users are only on the index even though when I look at Google Analytics I can see users are moving through the site.
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