Some of my forum's users see nothing but a white screen when they log in

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KFV420
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Some of my forum's users see nothing but a white screen when they log in

Post by KFV420 » Wed May 22, 2019 2:43 am

Apparently it's getting progressively worse for some, as in, more and more browsers become unable to load the forum. It's affecting about 10-15% of the users.

I'm not sure if this is related, but I was trying some new extensions shortly before people started reporting the forum not working. I uninstalled one improperly (forgot to delete the files in the ACP before deleting them on the site). It still showed up in the ACP. I thought I fixed it by reinstalling phpBB...it no longer showed up in the ACP. All the files and everything inside phpBB appears to be in order. However, the problem persists for some users.

There are no entries in the phpBB error log. In the server error log, the only entries from the past three months are:

[08-May-2019 01:58:30 UTC] PHP Warning: require_once(/home3/scfzforu/public_html/wp-content/plugins/jetpack/class.jetpack-client.php): failed to open stream: No such file or directory in /home3/scfzforu/public_html/wp-content/plugins/jetpack/jetpack.php on line 102
[08-May-2019 01:58:30 UTC] PHP Fatal error: require_once(): Failed opening required '/home3/scfzforu/public_html/wp-content/plugins/jetpack/class.jetpack-client.php' (include_path='.:/opt/cpanel/ea-php72/root/usr/share/pear') in /home3/scfzforu/public_html/wp-content/plugins/jetpack/jetpack.php on line 102
[08-May-2019 01:58:30 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_user_logged_in() in /home3/scfzforu/public_html/wp-content/mu-plugins/endurance-page-cache.php:721

This is the forum: https://scfzforum.org

I have searched everywhere but can't find anyone with a similar problem. Anyone know what I should do?

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Mick
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Re: Some of my forum's users see nothing but a white screen when they log in

Post by Mick » Wed May 22, 2019 8:11 am

One thing I notice is you have cookie secure disabled and it should be enabled if you’re using ssl.
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david63
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Re: Some of my forum's users see nothing but a white screen when they log in

Post by david63 » Wed May 22, 2019 8:14 am

Those error messages are referring to WP plugins!
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Brf
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Re: Some of my forum's users see nothing but a white screen when they log in

Post by Brf » Wed May 22, 2019 4:08 pm

Yes. Those errors are from Wordpress, not phpBB.

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