Can't update my profile

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lavalamp213
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Re: Can't update my profile

Post by lavalamp213 » Thu May 30, 2019 4:32 pm

Dude!

I did this, added the same info to my test account that is in my profile and found that if I deleted my instagram and tumblr urls, it works.

So now I'm able to edit my profile, as long as those 2 urls are gone.

UPDATE: I checked and it won't accept any tumblr or instagram address.
Additionaly, when I administer users, the same thing happens. if they have a tumble or insta link in their profile, the same problem happens.

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lavalamp213
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Re: Can't update my profile

Post by lavalamp213 » Thu May 30, 2019 5:10 pm

has one of you guys just joined my forum with the name BHadmin?

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stevemaury
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Re: Can't update my profile

Post by stevemaury » Thu May 30, 2019 5:26 pm

Now you know what to tell your host to fix in its MOD security rules.
For REALLY good and VERY inexpensive hosting CLICK HERE

I can stop all your spam. I can upgrade or update your Board. PM or email me. (Paid support)

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lavalamp213
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Re: Can't update my profile

Post by lavalamp213 » Thu May 30, 2019 5:38 pm

I really appreciate all the help.

Thanks everybody.

Now if my provider can do their part, I'm good.

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david63
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Re: Can't update my profile

Post by david63 » Thu May 30, 2019 5:44 pm

lavalamp213 wrote:
Thu May 30, 2019 4:32 pm
I did this, added the same info to my test account that is in my profile and found that if I deleted my instagram and tumblr urls, it works.
I did suggest that you do that two days ago!
David
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lavalamp213
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Re: Can't update my profile

Post by lavalamp213 » Thu May 30, 2019 5:53 pm

I did suggest that you do that two days ago!
Yes you did. :oops:

I have to admit, I didn't know what you meant by "the data". Of course now it seems obvious.

Thank you all for your patience.

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EA117
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Re: Can't update my profile

Post by EA117 » Thu May 30, 2019 6:08 pm

Note they may still need a test account in order to see the problem, or more specifically to see the form from which you demonstrate the problem.

The mod_security exceptions, if and when defined, are usually specific to the page and form name, and even to the field IDs that appear within that form. For example, the mod_security setup you're under right now might actually already have full phpBB-awareness, and permits an exception for all the standard phpBB-defined custom profile fields in this form which are expected to contain http:// prefixes.

But "Instagram" and "Tumbler" are not standard phpBB custom profile fields, and so they don't have pre-defined field names that could have been known ahead of time by the mod_security rule author. The form field IDs for these additional custom profile fields will be based on "whatever the site administrator entered for Field identification: when defining the custom profile field."

So for your hosting provider to "fix it" -- without simply turning off mod_security entirely, or without exempting the profile page or the profile form entirely -- they may be looking to identify the specific additional form field ID(s) that have been added to the profile form on your specific site.

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lavalamp213
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Re: Can't update my profile

Post by lavalamp213 » Thu May 30, 2019 6:16 pm

Okay. That's why I don't have the problem with twitter or facebook or youtube fields. Those are all phpbb recognized fields.

Thanks and I have forwarded this info to the host.

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