Cannot access v3.2.2 board Error 403

Get help with installation and running phpBB 3.2.x here. Please do not post bug reports, feature requests, or extension related questions here.
NormNM
Registered User
Posts: 59
Joined: Sat Sep 18, 2010 7:00 pm

Re: Cannot access v3.2.2 board Error 403

Post by NormNM » Tue Jun 25, 2019 8:49 am

Mick wrote:
Tue Jun 25, 2019 7:58 am
Mod security settings are very easy to change, ten minutes tops I would say, if they know what they’re doing of course :shock:
Been four days now :roll: I'm not full of confidence.

NormNM
Registered User
Posts: 59
Joined: Sat Sep 18, 2010 7:00 pm

Re: Cannot access v3.2.2 board Error 403

Post by NormNM » Tue Jun 25, 2019 9:55 am

Just got an email. It has been fixed, let's hope it's OK for other users on UK2.

User avatar
thecoalman
Community Team Member
Community Team Member
Posts: 3261
Joined: Wed Dec 22, 2004 3:52 am
Location: Pennsylvania, U.S.A.
Contact:

Re: Cannot access v3.2.2 board Error 403

Post by thecoalman » Tue Jun 25, 2019 10:40 am

NormNM wrote:
Tue Jun 25, 2019 7:51 am
Totally agree, I may well be moving. Their first response is often "We have changed nothing", which is usually a lie.
It's gray area, WHM/Cpanel updates are pretty regular, typically once a day it's checked. For something like mod_security rule set that may have regular updates.

NormNM
Registered User
Posts: 59
Joined: Sat Sep 18, 2010 7:00 pm

Re: Cannot access v3.2.2 board Error 403

Post by NormNM » Tue Jun 25, 2019 10:44 am

thecoalman wrote:
Tue Jun 25, 2019 10:40 am
NormNM wrote:
Tue Jun 25, 2019 7:51 am
Totally agree, I may well be moving. Their first response is often "We have changed nothing", which is usually a lie.
It's gray area, WHM/Cpanel updates are pretty regular, typically once a day it's checked. For something like mod_security rule set that may have regular updates.
Yes I see what you mean. Maybe it was a bit harsh, not really an update if done so much. Oh well all is fixed now.

User avatar
thecoalman
Community Team Member
Community Team Member
Posts: 3261
Joined: Wed Dec 22, 2004 3:52 am
Location: Pennsylvania, U.S.A.
Contact:

Re: Cannot access v3.2.2 board Error 403

Post by thecoalman » Tue Jun 25, 2019 10:57 am

I can understand the frustration but they can pretty much answer "yes" or "probably" any time that question is asked if it's WHM/cpanel server. .

Pilgrim2006
Registered User
Posts: 12
Joined: Wed Mar 29, 2006 2:09 pm

Re: Cannot access v3.2.2 board Error 403

Post by Pilgrim2006 » Tue Jun 25, 2019 12:15 pm

Level 2 has corrected the issue (don't know how) and now my forums are up and running.

Thank you very much to all who has assisted technically, they have been three long days in which I did not feel alone ;)

NormNM
Registered User
Posts: 59
Joined: Sat Sep 18, 2010 7:00 pm

Re: Cannot access v3.2.2 board Error 403

Post by NormNM » Tue Jun 25, 2019 12:28 pm

Pilgrim2006 wrote:
Tue Jun 25, 2019 12:15 pm
Level 2 has corrected the issue (don't know how) and now my forums are up and running.

Thank you very much to all who has assisted technically, they have been three long days in which I did not feel alone ;)
Same here, thanks everyone :)

BeBop
Registered User
Posts: 44
Joined: Tue Sep 05, 2017 1:07 pm

Re: Cannot access v3.2.2 board Error 403

Post by BeBop » Tue Jun 25, 2019 1:37 pm

Yes thankfully our board came up at 9 BST this morning, but we did not get an email to tell us that as far as I'm aware, but the hosting account is in the 80 year old's name as is the communication email address and we're in different locations. Massive sense of relief but would like to know the reasons all the same. I gathered together all thhe input from all the topic threads relating to this problem and we blitzed them with it all plus a strong covering letter.

So thank you to everybody who participated in helping to get this resolved, this is the worst outage we've ever had, so a good effort all round.

Kind Regards
BeBop

Post Reply

Return to “[3.2.x] Support Forum”