Automatic Logout Problem in Desktop

Exclusive · Post by **Exclusive** » Wed Jun 26, 2019 2:50 pm

Hello all, I don't know the problem with my board, I will have to login often. At least in one hour, I must have logged in 4-6 times. How do I fix this?

david63 · Post by **david63** » Wed Jun 26, 2019 3:10 pm

One of the most common reasons for that behaviour is incorrect cookie settings and/or a very short session time.

Post by **Mick** » Wed Jun 26, 2019 6:50 pm

Your cookie settings look ok to me but I see you have cloudflare active, I have no idea if that can cause logouts. Is this just you or everybody? Has it always been like that?

Exclusive · Post by **Exclusive** » Thu Jun 27, 2019 8:12 am

Mick wrote: ↑
Wed Jun 26, 2019 6:50 pm
Your cookie settings look ok to me but I see you have cloudflare active, I have no idea if that can cause logouts. Is this just you or everybody? Has it always been like that?

Yes I guess, my cookies settings are okay, I'm also suspecting couldflare, (does that mean phpBB Community don't use cloudflare?). Not only me, I have also tested it with other users account.

Exclusive · Post by **Exclusive** » Thu Jun 27, 2019 8:14 am

david63 wrote: ↑
Wed Jun 26, 2019 3:10 pm
One of the most common reasons for that behaviour is incorrect cookie settings and/or a very short session time.

I think my cookies settings are okay, If I may ask, what session time is advisable to use?

Post by **Mick** » Thu Jun 27, 2019 11:07 am

I told you your cookies were ok, the default session length is 3600 seconds. I’ve never changed this personally as I never had any problems with the default. Have you tried turning Cloudflare off (presumably clearing the Cloudflare cache as well) to test if it’s that causing the logouts?

Exclusive · Post by **Exclusive** » Thu Jul 11, 2019 8:51 am

Mick wrote: ↑
Thu Jun 27, 2019 11:07 am
I told you your cookies were ok, the default session length is 3600 seconds. I’ve never changed this personally as I never had any problems with the default. Have you tried turning Cloudflare off (presumably clearing the Cloudflare cache as well) to test if it’s that causing the logouts?

Yes, I have purged my CloudFlare's Cache severally, and it is still the same, This is frustrating my users and me also.

I also noticed that this happens mostly on Google Chrome browser when I use Firefox, I can login without many logouts compared to that of Google Chrome browser.

ConnorP · Post by **ConnorP** » Tue Jul 23, 2019 1:51 am

Has this problem been resolved yet? If so can someone point me to the solution please.

Post by **Mick** » Tue Jul 23, 2019 7:31 am

Please start your own topic preferably by filling out the Support Request Template and posting it back here to enable us to assist you better.

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