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Automatic Logout Problem in Desktop

Posted: Wed Jun 26, 2019 2:50 pm
by Exclusive
Hello all, I don't know the problem with my board, I will have to login often. At least in one hour, I must have logged in 4-6 times. How do I fix this?

Re: Automatic Logout Problem in Desktop

Posted: Wed Jun 26, 2019 3:10 pm
by david63
One of the most common reasons for that behaviour is incorrect cookie settings and/or a very short session time.

Re: Automatic Logout Problem in Desktop

Posted: Wed Jun 26, 2019 6:50 pm
by Mick
Your cookie settings look ok to me but I see you have cloudflare active, I have no idea if that can cause logouts. Is this just you or everybody? Has it always been like that?

Re: Automatic Logout Problem in Desktop

Posted: Thu Jun 27, 2019 8:12 am
by Exclusive
Mick wrote:
Wed Jun 26, 2019 6:50 pm
Your cookie settings look ok to me but I see you have cloudflare active, I have no idea if that can cause logouts. Is this just you or everybody? Has it always been like that?
Yes I guess, my cookies settings are okay, I'm also suspecting couldflare, (does that mean phpBB Community don't use cloudflare?). Not only me, I have also tested it with other users account.

Re: Automatic Logout Problem in Desktop

Posted: Thu Jun 27, 2019 8:14 am
by Exclusive
david63 wrote:
Wed Jun 26, 2019 3:10 pm
One of the most common reasons for that behaviour is incorrect cookie settings and/or a very short session time.
I think my cookies settings are okay, If I may ask, what session time is advisable to use?

Re: Automatic Logout Problem in Desktop

Posted: Thu Jun 27, 2019 11:07 am
by Mick
I told you your cookies were ok, the default session length is 3600 seconds. I’ve never changed this personally as I never had any problems with the default. Have you tried turning Cloudflare off (presumably clearing the Cloudflare cache as well) to test if it’s that causing the logouts?

Re: Automatic Logout Problem in Desktop

Posted: Thu Jul 11, 2019 8:51 am
by Exclusive
Mick wrote:
Thu Jun 27, 2019 11:07 am
I told you your cookies were ok, the default session length is 3600 seconds. I’ve never changed this personally as I never had any problems with the default. Have you tried turning Cloudflare off (presumably clearing the Cloudflare cache as well) to test if it’s that causing the logouts?
Yes, I have purged my CloudFlare's Cache severally, and it is still the same, This is frustrating my users and me also.

I also noticed that this happens mostly on Google Chrome browser when I use Firefox, I can login without many logouts compared to that of Google Chrome browser.

Re: Automatic Logout Problem in Desktop

Posted: Tue Jul 23, 2019 1:51 am
by ConnorP
Has this problem been resolved yet? If so can someone point me to the solution please.

Re: Automatic Logout Problem in Desktop

Posted: Tue Jul 23, 2019 7:31 am
by Mick
Please start your own topic preferably by filling out the Support Request Template and posting it back here to enable us to assist you better.