Support Request Template
What version of phpBB are you using? phpBB 3.2.2
Who do you host your board with? Rackspace
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3, but this was months ago
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.1
What extensions do you have installed? Add User
Obscure Contact Us
phpBB Media Embed PlugIn
Right Side Header Image
Stop Forum Spam
What styles do you currently have installed? My own customised Prosilver
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? New to PHP but not phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? None at all.
Please describe your problem. No changes have been made to my board since late last year. This morning a member tried to post a new thread in a specific forum and got the error message 'This Page isn't Working' in Chrome (blank white page in Firefox) although the thread was posted. I have the same issue when I try to start a new thread in this forum, but not in other forums in the same category. Posting a reply on a thread that has had this problem also triggers the error message, but existing threads do not have a problem.
There is nothing in the error log.
I know that the site needs updating, but I am currently unable to do so because my broadband speed is too low. I will update it as soon as possible (hopefully later this week), but would like to sort out this problem as soon as possible.
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Last edited by Acorn
on Mon Aug 05, 2019 2:17 pm, edited 1 time in total.
Getting braver all the time.