lemACD wrote: ↑
Tue Sep 10, 2019 12:34 pm
Well, it's the same FTP link that I use all of the time and I can see other files that I've uploaded recently. I can view it from FTP or cPanel file manager and see the same stuff. I agree that it does seem like it's not the same place as where the forum is running.
If you're sure that's the right place, and there isn't a different FTP user login or directory for you to test with, then talking to your hosting company about these observations might cut to the chase most efficiently. i.e. Someone who knows or can see exactly everything that does exist in your hosting account's files, and/or knows what the explanation might be for the FTP view you're using not seeing or updating the current live production site files.