Error message

Get help with installation and running phpBB 3.2.x here. Please do not post bug reports, feature requests, or extension related questions here.
Jestcoyote
Registered User
Posts: 43
Joined: Sun Jul 07, 2013 5:58 am
Location: Omaha, NE
Name: Mark
Contact:

Error message

Post by Jestcoyote » Sat Oct 05, 2019 6:26 pm

Recently I have repeatedly get the following error message:
"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request."
At the same time my total users online has spiked. I usually only have at most 25 but now have around 800. Even after I purge all users I have 50 immediately online.

Can anyone help me with this issue? Is it an htaccess issue?

User avatar
stevemaury
Support Team Member
Support Team Member
Posts: 50859
Joined: Thu Nov 02, 2006 12:21 am
Location: The U.P.
Name: Steve
Contact:

Re: Error message

Post by stevemaury » Sat Oct 05, 2019 7:10 pm

Please fill out the Support Request Template and post it back here to enable us to assist you better.
For REALLY good and VERY inexpensive hosting CLICK HERE

I can stop all your spam. I can upgrade or update your Board. PM or email me. (Paid support)

Jestcoyote
Registered User
Posts: 43
Joined: Sun Jul 07, 2013 5:58 am
Location: Omaha, NE
Name: Mark
Contact:

Re: Error message

Post by Jestcoyote » Sat Oct 05, 2019 7:33 pm

Select all
Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? http://Eomahaforums.com
Who do you host your board with? Blue Host
How did you install your board? Someone else installed my board for me
What is the most recent action performed on your board? Conversion from phpBB2
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What extensions do you have installed? Advanced BBCode Box 3.1.4
Auto database backup (3.2) 2.1.0-rc2
Change Post Time 1.0.1
External Links Open in New Window 1.0.0
Fade header 1.1.5
Image Upload 1.0.2
Last Post Avatar 1.0.2
NavBar Search 3.2.3
Pages 2.0.2
Profile side switcher 0.0.1
VigLink 1.0.3
What styles do you currently have installed? Prosilver
What language(s) is your board currently using? English
Which database type/version are you using? I Don't Know
What is your level of experience? Comfortable with PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? None
Please describe your problem. This error message keeps appearing, but will connect after several refreshes:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@eomahaforums.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache Server at eomahaforums.com Port 80
Generated by SRT Generator

User avatar
Mick
Support Team Member
Support Team Member
Posts: 21659
Joined: Fri Aug 29, 2008 9:49 am
Location: Cardiff

Re: Error message

Post by Mick » Sun Oct 06, 2019 9:07 am

As the error message states:
More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Have a look in the server error logs for a clue to what’s happening.
"The more connected we get the more alone we become" - Kyle Broflovski

Jestcoyote
Registered User
Posts: 43
Joined: Sun Jul 07, 2013 5:58 am
Location: Omaha, NE
Name: Mark
Contact:

Re: Error message

Post by Jestcoyote » Sun Oct 06, 2019 2:34 pm

Code: Select all

Sun Oct 06 08:33:02.426277 2019] [:error] [pid 953759:tid 23025606493952] [client 159.138.128.64:24308] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:33:02.378181 2019] [:error] [pid 960086:tid 23025635911424] [client 159.138.128.247:62051] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewforum.php"
[Sun Oct 06 08:33:02.223827 2019] [:error] [pid 953213:tid 23025671632640] [client 174.74.80.168:54086] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/index.php"
[Sun Oct 06 08:33:01.733526 2019] [:error] [pid 952923:tid 23025562367744] [client 159.138.155.63:27770] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/memberlist.php"
[Sun Oct 06 08:33:00.806992 2019] [:error] [pid 953213:tid 23025583380224] [client 159.138.157.43:13970] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:58.725643 2019] [:error] [pid 953213:tid 23025545557760] [client 159.138.152.188:24277] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/posting.php"
[Sun Oct 06 08:32:58.711444 2019] [:error] [pid 957826:tid 23025589683968] [client 159.138.157.142:38243] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/search.php"
[Sun Oct 06 08:32:58.578485 2019] [:error] [pid 952923:tid 23025652721408] [client 159.138.154.55:41712] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:56.718917 2019] [:error] [pid 952923:tid 23025553962752] [client 159.138.151.233:20878] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewforum.php"
[Sun Oct 06 08:32:56.603500 2019] [:error] [pid 960086:tid 23025600190208] [client 159.138.153.157:55491] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewforum.php"
[Sun Oct 06 08:32:56.586552 2019] [:error] [pid 953213:tid 23025635911424] [client 159.138.157.150:13937] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/memberlist.php"
[Sun Oct 06 08:32:54.758961 2019] [:error] [pid 953759:tid 23025579177728] [client 159.138.148.8:55562] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewforum.php"
[Sun Oct 06 08:32:54.748499 2019] [:error] [pid 952923:tid 23025604392704] [client 159.138.159.175:20776] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:53.767507 2019] [:error] [pid 952923:tid 23025629607680] [client 159.138.151.120:27793] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/app.php"
[Sun Oct 06 08:32:53.761502 2019] [:error] [pid 960086:tid 23025646417664] [client 159.138.159.200:52083] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:53.761110 2019] [:error] [pid 953759:tid 23025612797696] [client 159.138.148.116:31178] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/memberlist.php"
[Sun Oct 06 08:32:53.528748 2019] [:error] [pid 960086:tid 23025673733888] [client 159.138.152.156:31051] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:53.507075 2019] [:error] [pid 953213:tid 23025558165248] [client 159.138.158.197:62492] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/memberlist.php"
[Sun Oct 06 08:32:48.736506 2019] [:error] [pid 960086:tid 23025587582720] [client 159.138.157.218:13871] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:48.604736 2019] [:error] [pid 957826:tid 23025579177728] [client 159.138.154.53:31138] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:48.576044 2019] [:error] [pid 953759:tid 23025579177728] [client 159.138.153.57:41547] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewforum.php"
[Sun Oct 06 08:32:48.537513 2019] [:error] [pid 952923:tid 23025577076480] [client 159.138.152.204:34692] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:47.738111 2019] [:error] [pid 952923:tid 23025574975232] [client 159.138.154.76:27744] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/viewtopic.php"
[Sun Oct 06 08:32:47.410050 2019] [:error] [pid 953213:tid 23025669531392] [client 159.138.159.196:20718] SoftException in Application.cpp:630: Could not execute script "/home2/eomahafo/public_html/posting.php"
[Sun
Last edited by Mick on Fri Oct 25, 2019 7:36 pm, edited 1 time in total.
Reason: Changed quote to code.

User avatar
stevemaury
Support Team Member
Support Team Member
Posts: 50859
Joined: Thu Nov 02, 2006 12:21 am
Location: The U.P.
Name: Steve
Contact:

Re: Error message

Post by stevemaury » Sun Oct 06, 2019 2:47 pm

Is the CHMOD permission for all those files 644? Do you have Wordpress or Joomla installed?
For REALLY good and VERY inexpensive hosting CLICK HERE

I can stop all your spam. I can upgrade or update your Board. PM or email me. (Paid support)

User avatar
david63
Registered User
Posts: 16662
Joined: Thu Dec 19, 2002 8:08 am
Location: Lancashire, UK
Name: David Wood
Contact:

Re: Error message

Post by david63 » Sun Oct 06, 2019 2:49 pm

Those errors would seem to indicate that your folder permissions are incorrect
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored

User avatar
stevemaury
Support Team Member
Support Team Member
Posts: 50859
Joined: Thu Nov 02, 2006 12:21 am
Location: The U.P.
Name: Steve
Contact:

Re: Error message

Post by stevemaury » Sun Oct 06, 2019 2:57 pm

For REALLY good and VERY inexpensive hosting CLICK HERE

I can stop all your spam. I can upgrade or update your Board. PM or email me. (Paid support)

Jestcoyote
Registered User
Posts: 43
Joined: Sun Jul 07, 2013 5:58 am
Location: Omaha, NE
Name: Mark
Contact:

Re: Error message

Post by Jestcoyote » Sun Oct 06, 2019 3:23 pm

stevemaury wrote:
Sun Oct 06, 2019 2:47 pm
Is the CHMOD permission for all those files 644? Do you have Wordpress or Joomla installed?
Yes, they are all 644, no I don't use Wordpress

Jestcoyote
Registered User
Posts: 43
Joined: Sun Jul 07, 2013 5:58 am
Location: Omaha, NE
Name: Mark
Contact:

Re: Error message

Post by Jestcoyote » Sun Oct 06, 2019 3:45 pm

As I said, you can get to those pages after you hit refresh one or six times.
Recently we have had a great influx of guests.
Right now we have 502. For a Sunday morning we usually would have five.
After I purge all users, 10 seconds later there will be 50, a minute later 300.
We are a simple City of Omaha forum.
These error messages started appearing with this influx of guest users.

User avatar
Exclusive
Registered User
Posts: 421
Joined: Mon Jun 25, 2018 1:33 pm

Re: Error message

Post by Exclusive » Sun Oct 06, 2019 5:39 pm

This is a server issue, contact your host!
Use Search Button to get Instant Results | Follow Forum Rules
Avoid Spams in the forum to prevent banning the offending account. | ⟿ Visit My Awesome phpBB Forum! ⬳

Get The Best Web Hosting | ✔ Buy Cheap Domain Names

User avatar
david63
Registered User
Posts: 16662
Joined: Thu Dec 19, 2002 8:08 am
Location: Lancashire, UK
Name: David Wood
Contact:

Re: Error message

Post by david63 » Sun Oct 06, 2019 5:48 pm

If the permissions are correct then is the owner correct?

The error is saying that you cannot execute files - the only things that I am aware of that would prevent that would be permissions and/or ownership.
David
Remember: You only know what you know and - you don't know what you don't know!
My CDB Contributions | How to install an extension
I will not be accepting translations for any of my extensions in Github - please post any translations in the appropriate topic.
No support requests via PM or email as they will be ignored

hrp402
Registered User
Posts: 6
Joined: Sat Apr 14, 2018 1:19 am

Re: Error message

Post by hrp402 » Tue Oct 08, 2019 12:45 am

Hi there, I'm another user of the forum and am helping figure out this issue. File ownership and permissions are all correct and the site was previously working. As far as I know no changes have been made to the site recently.

The last time we had issues, it was with the cache and we even had issues deleting the files out of the cache directory. But I just deleted them and I didn't run into a stuck file this time. And it didn't clear up the issue either.

I think I agree with you Exclusive that this is a host issue. This is a shared server if I'm not mistaken. What would you suggest if they push back on it being their issue?

Jestcoyote
Registered User
Posts: 43
Joined: Sun Jul 07, 2013 5:58 am
Location: Omaha, NE
Name: Mark
Contact:

Re: Error message

Post by Jestcoyote » Tue Oct 08, 2019 1:02 am

No changes have been made to the site for months, just a lot of Russian guest users.

User avatar
janus_zonstraal
Registered User
Posts: 3720
Joined: Sat Aug 30, 2014 1:30 pm

Re: Error message

Post by janus_zonstraal » Tue Oct 08, 2019 5:28 am

Jestcoyote wrote:
Tue Oct 08, 2019 1:02 am
No changes have been made to the site for months, just a lot of Russian guest users.
Maybe your host did.
Russian guest users
guest or users?
Sorry! My English is bat ;) !!!

Post Reply

Return to “[3.2.x] Support Forum”