failed to open stream: No such file or directory (solved)

[Alberto70]

Hi everybody,

Maybe someone has an idea that can help me?

I have version 3.2.8 running. So far everything ran smoothly.
Now my provider had to change the hard disks on the server.
Since then my forum doesn't open anymore.

The error message is:

Code: Select all

[phpBB Debug] PHP Warning: in file [ROOT]/phpbb/class_loader.php on line 160: require(./phpbb/routing-helper.php): failed to open stream: No such file or directory
[phpBB Debug] PHP Warning: in file [ROOT]/phpbb/class_loader.php on line 160: require(./phpbb/routing-helper.php): failed to open stream: No such file or directory

But I can't find such a file, neither in my backup nor on the server.

Has anyone ever had this problem?

Thank you in advance.

[david63]

Now my provider had to change the hard disks on the server.

If the file phpbb/routing-helper.php is not there then I would suspect that your host has not restored everything correctly (there may be other files missing). This is, in my opinion, your hosts problem to resolve.

I would suggest just re-uploading all of the phpBB files but not knowing what your hosts have done you need to speak with them first.

[Exclusive]

A link to your forum may help us check the issue

[Alberto70]

A link to your forum may help us check the issue

Thanks for your answer. The link: https://www.siworldcare.com/forum/

@david63

Thank you. I have checked the file. but I can't find a file like that, also in a new fresh download. I'm already in contact with my provider. He say, I should try to upload my backup. I have done that, without positive result.

[Exclusive]

A link to your forum may help us check the issue

Thanks for your answer. The link: https://www.siworldcare.com/forum/

@david63

Thank you. I have checked the file. but I can't find a file like that, also in a new fresh download. I'm already in contact with my provider. He say, I should try to upload my backup. I have done that, without positive result.

Kindly do this troubleshoot.
What is your Boards version? and your Host configuration?
Remove the .htaccess file and post results

[Alberto70]

A link to your forum may help us check the issue

Thanks for your answer. The link: https://www.siworldcare.com/forum/

@david63

Thank you. I have checked the file. but I can't find a file like that, also in a new fresh download. I'm already in contact with my provider. He say, I should try to upload my backup. I have done that, without positive result.

Kindly do this troubleshoot.
What is your Boards version? and your Host configuration?
Remove the .htaccess file and post results

Board version: 3.2.8
htaccess removed = same result (cookies deleted before)
Host configuration:

Operating system Ubuntu 16.04 (64-bit)
Kernel 4.4.0-169-generic
Administration panel 19.3.1 (Build 1782) Changelog
Web server Apache/2.4.18 (Ubuntu)
PHP 7.0.33-0ubuntu0.16.04.7
Database version 5.5.5-10.0.38-MariaDB-1~xenial
FTP server ProFTPD 1.3.5a
Database administration phpMyAdmin 4.9.1
Webmail Roundcube 1.3.10

[Alberto70]

Now I just deleted the cache and everything is back to normal... Very strange

Anyway, thank you very much for all your very fast help. You're a great community.

Alberto

[janus_zonstraal]

Did you try to purge the cache folder?

[Alberto70]

Did you try to purge the cache folder?

This is what I did via FTP.

Now everything is back and working.
Thank you.

[warmweer]

Did you try to purge the cache folder?

This is what I did via FTP.

You did leave the index.htm and .htaccess, I presume/hope.