Yorkermiles wrote: ↑
Mon Dec 02, 2019 7:28 pm
I am sorry that does not explain anything
I have uploaded the extension zip file again by FTP and then extracted it in the file manager of my server.
I am unable to access ACP still and do not understand how I can purge the cache by FTP.
Can you elaborate, please?
First of all, unzipping on the server can mess up the directory structure. It's best to unzip on you PC and then upload the complete set (keeping directory structure).
Your board has a root directory. In that root directory there is a directory named "cache". You can purge the cache by emptying that /cache directory (but you have to leave the index.htm and the .htaccess).
If you didn't disable the extension before deleting the files, there might errors. In you encounter a blocking error, use Disabling all extensions at once
strange, I didn't get any notice that there was a new post when I submitted. This also happened 2 or 3 weeks ago.