Forum being shut down by Hosting Company Again!

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Lumpy Burgertushie
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Re: Forum being shut down by Hosting Company Again!

Post by Lumpy Burgertushie »

hostgator used to be a great host with great reviews. however, a couple of years ago they merged or were bought out etc. ever since then, their reputation has gone downhill.

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John connor
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Re: Forum being shut down by Hosting Company Again!

Post by John connor »

Hostgator is the absolute worst. Do yourself a favor and visit http://www.webhostingtalk.com/ and first submit a post on your experience with gator and then pursue a new host through research on their forum. It's how I found mine and I've been with them for at least five years now I think. Well, ever since I've been a member here at least. Never had much downtime at all. If I did it lasted but 5 minutes and that's been rare. I only pay about $8/month :lol: But that's shared hosting. I don't plan on upgrading unless I get more traffic and users that merit the expense. If you wanna know who I use, shoot me a PM.

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Re: Forum being shut down by Hosting Company Again!

Post by Pinkolyn »

Thanks,

I'll start looking around again for a new host.
Hostgator doesn't sound like it's viewed too favorably.
They were great at setting things up for me with a homespun phpbb forum.
But once they had my money, they can't keep my site online.

I think I will get my refund tomorrow and go elsewhere.
Maybe someday I can find a hosting site that won't keep taking me offline.
Hard to do business with the site gone.

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Re: Forum being shut down by Hosting Company Again!

Post by Pinkolyn »

John Conner,

I tried to PM you but got this message here..

In order to combat spam, users with fewer than 5 posts may only send private messages to team members.
We apologise for the inconvenience.


maybe you can PM me?

thanks

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bubbathegimp
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Re: Forum being shut down by Hosting Company Again!

Post by bubbathegimp »

Pinkolyn wrote:
Tue Jan 14, 2020 5:14 am
Thanks,

I'll start looking around again for a new host.
Hostgator doesn't sound like it's viewed too favorably.
They were great at setting things up for me with a homespun phpbb forum.
But once they had my money, they can't keep my site online.

I think I will get my refund tomorrow and go elsewhere.
Maybe someday I can find a hosting site that won't keep taking me offline.
Hard to do business with the site gone.
I was doing a bit of "Researching" not long ago, and I was thinking about switching to bluehost when my paid year is up.
dunno how that would work as far as transferring my domain name registration...
Old enough to remember when Water was free, and you had to pay for Porn :o

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John connor
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Re: Forum being shut down by Hosting Company Again!

Post by John connor »

Pinkolyn wrote:
Tue Jan 14, 2020 5:16 am
John Conner,

I tried to PM you but got this message here..

In order to combat spam, users with fewer than 5 posts may only send private messages to team members.
We apologise for the inconvenience.


maybe you can PM me?

thanks
Shoot me an email or join my forum. I'll see if I can send you an email to use in a PM to you.

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Re: Forum being shut down by Hosting Company Again!

Post by John connor »

bubbathegimp wrote:
Tue Jan 14, 2020 5:24 am
Pinkolyn wrote:
Tue Jan 14, 2020 5:14 am
Thanks,

I'll start looking around again for a new host.
Hostgator doesn't sound like it's viewed too favorably.
They were great at setting things up for me with a homespun phpbb forum.
But once they had my money, they can't keep my site online.

I think I will get my refund tomorrow and go elsewhere.
Maybe someday I can find a hosting site that won't keep taking me offline.
Hard to do business with the site gone.
I was doing a bit of "Researching" not long ago, and I was thinking about switching to bluehost when my paid year is up.
dunno how that would work as far as transferring my domain name registration...

I wouldn't go with Bluehost either. Sorry to say. Just research a host from webhostingtalk.

Also, never should you use your host for domain registration. It's like putting all of your eggs in one basket. When I learned of this by someone in the know I sent my domain away from my host to Namesilo. I can with about 4 years experience highly recommend Namesilo. They have a great setup, offer 2FA (all domain registers should have this), and even an easy to use interface to enable DNSSEC. It was super easy for me to deploy DENSEC with my use of CloudFlare and Namesilo. Literally took me three minutes. Yet I see domain after domain even some very big popular websites not even bother to use DNSSEC, let alone use the proper headers. Go here on that: https://observatory.mozilla.org/

Another domain register I've heard was pretty decent was Namecheap. They also have email hosting and I did use that for a time for a personal email address to put on a resume to look all professional. I may need to use Namecheap's email offerings again if I exceed the free limits of gmail I use now with my board's. And the reason why I don't use PHP mail with my host is because I sit behind CloudFlare and worked hard to make sure my origin IP wasn't exposed. If an Admin. was foolish enough to use CloudFlare and think all the security benefits he gets from a reverse proxy is all good but uses the host's email, he's a fool. All one has to do is a quick MX lookup and BAM!, your origin IP is now free to DDoS, syn flood, layer 7 DDoS (I pay for this protection), probe with Nmap, etc.


Since I've messed around with some of the tools in Kali on my own network and what have you, I know what a potential hacker has at their disposal. Granted the likelihood of it happening is probably pretty low, but since I can, why not, right? I feel there's nothing wrong with layers and protecting yourself from being owned and tea bagged. Granted 100% security is out of the question, but you do what you can. And I've done all I can that I have learned thus far and I'm still learning.

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John connor
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Re: Forum being shut down by Hosting Company Again!

Post by John connor »

bubbathegimp wrote:
Tue Jan 14, 2020 4:20 am
you might want to go onto the online chat, and remind them of that....
I have been a bit disappointed with Hostgator.

I ran OWasp zed attack proxy against my site, and it came up with a few things i was unable to resolve... Unable to set security features recommended by the scan such as suppressing server software version info that can be used to help attack my site.
backup file disclosure (I cant even find them in file manager to delete them)
unable to set content security policy header
unable to turn on web browser xss protection
Feature policy headers (Load balancing)...
etc etc...
If you don't use a VPS or a bare metal server, the you can't adjust that. The headers are easily set in your htaccess file. Here's what they look like. Add them towards the top.


Code: Select all

#Extra Security Headers
<IfModule mod_headers.c>
	Header set X-XSS-Protection "1; mode=block"
	Header always append X-Frame-Options SAMEORIGIN
	Header set X-Content-Type-Options nosniff
        Header set X-Frame-Options DENY
</IfModule>
There is also a CSP (Content Security Policy) header that can be set, but it's a royal PITA for a forum or even WordPress since you literally would have to whitelist each and every single domain submitted to the site in a post or else clicking that link will render a 403. But if you host something static or next to static would be fine to use.

Believe me, I already tried messing around with a CSP and it was a PITA and not worth the effort.

As to the zap proxy scans, you're going to get all kinds of hits with that no matter the host. If you use CloudFlare and Ninjafirewall, someone running that would probably get an instant 403. When I used it on my site that was my case. I have to try it again and see if that's still true. But there is a whole slew of other crap one can do as well. Like using cURL or JSfuck, eval in PHP stings for evil using ROT13, etc. You really have to be in the know and take proactive measures to know how to combat a possible attack.

Note: The headers I have here will most likely only work with Litespeed or Apache. You can verify your headers by pulling up the Dev tools in your browser. I believe they'd be under the network section.

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bubbathegimp
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Re: Forum being shut down by Hosting Company Again!

Post by bubbathegimp »

I have already tried adding the code in to the htaccess file. never could get it to work. tried multiple times...
Old enough to remember when Water was free, and you had to pay for Porn :o

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Re: Forum being shut down by Hosting Company Again!

Post by Mick »

Please use the Quote function only when it is needed to make your reply clear and only quote the parts necessary not the whole post every time. Excessive quoting (especially of long messages and/or multiple images) makes reading the post extremely difficult.
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JoshyPHP
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Re: Forum being shut down by Hosting Company Again!

Post by JoshyPHP »

Pinkolyn wrote:
Tue Jan 14, 2020 5:14 am
I think I will get my refund tomorrow and go elsewhere.
And you'll get the same result until you actually fix your installation. I've read the first page of this topic and skimmed the second page. I've seen almost nothing about your actual issue, I don't know what you are all talking about but that ain't it.

If you want to fix your issue, you need to do the thing I described earlier, reproduced below: ask them for the slow queries, post the SRT template, give all the details. You're all wasting each other's time.
JoshyPHP wrote:
Tue Jan 14, 2020 12:44 am
You need to ask them what queries specifically take too long, otherwise it's a wild-goose chase.

Also, you didn't post the thing so I'd bet there is some crucial information that you did not post. The numbers in the report you posted don't make sense for a normal installation, there is something particularly wrong with your forums and unless you provide absolutely all the details related to your installation, people could spend months throwing random guesses.
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Re: Forum being shut down by Hosting Company Again!

Post by Pinkolyn »

Slow queries, post the SRT template.
I called tech there this morning, they had no idea what I was talking about when mentioning slow queries and SRT Template.
Seems the tech people just follow a manual or script they read. I fee like they don't really understand how this stuff works.
They told me they are not responsible for the content of the site, just the hosting end of it.

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Re: Forum being shut down by Hosting Company Again!

Post by JoshyPHP »

No, you provide the SRT thing, not them. It's the link I posted earlier: https://www.phpbb.com/support/srt/

The slow queries are available in the slow query log. The numbers you posted earlier are probably from the slow query log or some kind of custom interface for SQL statistics. It says you forced the database to read 300 million rows. The only thing that will save your site is to determine what happened that made the database read 300 million rows. The slow query log may provide the exact query that did that. I don't know too much about Hostgator so I don't know whether you have direct access to it somehow. My guess is you don't.
I wrote the thing that does BBCodes in 3.2.

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obfuscated
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Re: Forum being shut down by Hosting Company Again!

Post by obfuscated »

Pinkolyn wrote:
Tue Jan 14, 2020 3:08 am
The site itself is large with content... jpg's, pdf files, a few videos files.. but not a lot of users online. Usually between 10 and 40 at any given time.
It's not crazy overloaded.

Hostgator seems to think the problem is a mySQL database management issue.

I have never ever managed anything in there. I only have managed the backside of my forum going through the Admin login.
If you database is huge or has alot of junk in it even a few users will slow it down. Also and perhaps you unaware that there are webcrawlers that might be scanning your forums are adding to the problem.

You said you had mostly been using ftp to transfer your forum to a new provider.. well how large was your database file when you last did that?
Pinkolyn wrote:
Tue Jan 14, 2020 3:08 am
I don't know much about PHP other than that is the software that needs to be installed on these hosting servers to read or run phpbb language?
php is a scripting language but your database is mysql. The errors you listed are about the database. One of the things that can happen is that during forum upgrades there are tables that may get created or copied that are no longer needed. There are also logs that could become rather large after 9 years of use that will inflate the size of your database. These are not hard things to fix but you will have to use the cpanel and or an ssh login to sort it out.
Pinkolyn wrote:
Tue Jan 14, 2020 3:08 am
Is there a cache file that can be emptied or should be from time to time?
They said something about optimizing the databases. I have no idea what that is or how to do it.
I suggested some items earlier but you won't beable to do it without logging into the cpanel or phpMyAdmin and looking at the database or answering the basic question of how large is your database.
Pinkolyn wrote:
Tue Jan 14, 2020 3:08 am
I am only reaching out here because I don't know the answers, they (hostgator) can't seem to fix it.. and my forum since 2009 has been phpbb based
on PHP.
It seems like there have been some reasonable suggestions.. you might consider hiring somebody to figure this out for you. I've been using dreamhost for 20 years and can't complain. When I had database issues they were willing and able to help.

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obfuscated
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Re: Forum being shut down by Hosting Company Again!

Post by obfuscated »

bubbathegimp wrote:
Tue Jan 14, 2020 5:24 am
I was doing a bit of "Researching" not long ago, and I was thinking about switching to bluehost when my paid year is up.
dunno how that would work as far as transferring my domain name registration...
Usually you simply do a domain name transfer request.. look for a similar help page on your new host

https://www.bluehost.com/blog/account-t ... name-1779/

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