Multiple Photo Attachment Errors in v.3.2.2

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portafold_matthew
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Multiple Photo Attachment Errors in v.3.2.2

Post by portafold_matthew » Tue Feb 20, 2018 7:17 pm

Support Request Template
What version of phpBB are you using? phpBB 3.2.2
What is your board's URL? www.portafold.co.uk/forum
Who do you host your board with? Vidahost
How did you install your board? I used the download package from phpBB.com
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.2.1
What extensions do you have installed? Activation Justification, Board Announcements, Browse Happy, Contact Admin, Copyright in footer, Countdown Disable Board, Database Optimize & Repair Tool, Hide Birthdays, Hide Bots, Loading indicator, No Custom Profile for guests, Password Strength, Poster IP in Viewtopic, Site logo (3.2)
What styles do you currently have installed? Just ProSilver
What language(s) is your board currently using? English
Which database type/version are you using? MySQL 5
What is your level of experience? Comfortable with PHP and phpBB
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? It seems to all stem back to the upgrade from v.3.2.1 to v.3.2.2
Please describe your problem. A month or so ago I upgraded from v.3.2.1 to v3.2.2 and I had no end of problems with the database upgrade and the forum was down for days while I searched and searched for a fix. I tried complete fresh installs, partial upgrades, everything. Until I suddenly came across a small post somewhere where someone suggested changing a small amount of text in a file (can't remember which file now) by adding an 'i' to a mention of SQL. Just by adding this letter i, it allowed the database to update. But, it now seems that I've lost the ability to add multiple photos to posts. At your first attempt it allows you to preview the post with the pictures you've attached, but then if you edit the post or use preview again, it forgets the photos you've attached and reports them as 'The attachment *****.jpg is no longer available', usually leaving just one photo still there. It seems anything more than one photo makes the system fail. In addition to this, there are some older posts that were created long before the upgrade where the pictures have disappeared only to be replaced by white boxes. If you dare to edit the post, it again just tells you that the attachment is no longer available.
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portafold_matthew
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Posts: 67
Joined: Wed Oct 22, 2014 12:27 pm

Re: Multiple Photo Attachment Errors in v.3.2.2

Post by portafold_matthew » Tue Feb 20, 2018 7:24 pm

It's not just my forum! I've just tried replying to this thread, doing the same thing of uploading multiple pictures and if you preview twice it forgets all the pictures.

Is it my PC?
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portafold_matthew
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Posts: 67
Joined: Wed Oct 22, 2014 12:27 pm

Re: Multiple Photo Attachment Errors in v.3.2.2

Post by portafold_matthew » Tue Feb 20, 2018 7:28 pm

Right, just tried another reply and if you upload one photo absolutely no problem.

As soon as you upload a second it forgets the first and only remembers the most recently uploaded one.

Add a third, it remembers that most recent one again, but forgets the first two.

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Brf
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Re: Multiple Photo Attachment Errors in v.3.2.2

Post by Brf » Tue Feb 20, 2018 7:46 pm

Read the "Known Issues" sticky at the top of the 3.2 Support forum.

portafold_matthew
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Re: Multiple Photo Attachment Errors in v.3.2.2

Post by portafold_matthew » Tue Feb 20, 2018 7:57 pm

Ah, I did skim read that but didn't notice the 'multiple attachments' part further down. Many thanks.

portafold_matthew
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Posts: 67
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Re: Multiple Photo Attachment Errors in v.3.2.2

Post by portafold_matthew » Tue Feb 20, 2018 9:40 pm

I've made all the adjustments on the 'Known Issues' sticky, but I still have pictures missing. They're showing as white squares.

A couple of examples:

http://www.portafold.co.uk/forum/viewto ... ?f=1&t=736

http://www.portafold.co.uk/forum/viewto ... ?f=1&t=583

portafold_matthew
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Posts: 67
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Re: Multiple Photo Attachment Errors in v.3.2.2

Post by portafold_matthew » Tue Feb 20, 2018 9:45 pm

BTW, new posts seem to be working fine now. But older ones are still missing photos.

portafold_matthew
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Re: Multiple Photo Attachment Errors in v.3.2.2

Post by portafold_matthew » Wed Feb 21, 2018 1:37 pm

Anyone know how to recover all my missing photos?

As per:

http://www.portafold.co.uk/forum/viewto ... ?f=1&t=736

http://www.portafold.co.uk/forum/viewto ... ?f=1&t=583

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canonknipser
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Re: Multiple Photo Attachment Errors in v.3.2.2

Post by canonknipser » Wed Feb 21, 2018 4:01 pm

Did you check the orphaned attachments in the acp?
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portafold_matthew
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Re: Multiple Photo Attachment Errors in v.3.2.2

Post by portafold_matthew » Wed Feb 21, 2018 4:57 pm

I've never had anything to do with orphaned attachments before, but according to the ACP I have 89.

Under 'Manage Attachments' it's telling me:

'Your file statistics are likely inaccurate and need to be resynchronised. Actual values: number of attachments = 2127, total size of attachments = 293.35 MiB. Click here to resynchronise them.'

Is it as simple as re-synchronising them? Or do I have to look up all 89 and enter the Post ID in the 'Orphaned Attachments' section?

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canonknipser
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Re: Multiple Photo Attachment Errors in v.3.2.2

Post by canonknipser » Wed Feb 21, 2018 7:30 pm

portafold_matthew wrote:
Wed Feb 21, 2018 4:57 pm
Or do I have to look up all 89 and enter the Post ID in the 'Orphaned Attachments' section?
You need to to that, resync doesn't change anything on the orphaned attachments.
Greetings, Frank
phpbb.de support team member
English is not my native language - no support via PM or mail
New arrival - Extensions and scripts for phpBB

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