Change Style and Board becomes Unavailable

Casbot · Post by **Casbot** » Mon Dec 09, 2019 3:17 am

Why is it that I install the ProValentina 2.0.0 style, then set the board to use that and set it to override the users' settings, and then I log out to see the changes, then I cant get back in because the board says Sorry the board is currently unavailable.

I have already manually deleted the cache and it still doesnt come up as I cant log back into the board or the ACP. What the hell am I missing as I've installed this thing 5 times now and every single time I change the style the stupid thing goes unavailable. this is crazy!!!! Things should not be this hard to change a simple setting.

So what am I missing or what do I need to do to make the board AVAILABLE again so my wife can get in and start customizing things.

david63 · Post by **david63** » Mon Dec 09, 2019 9:28 am

Depending on the actual "board unavailable" message it can be one of two things:

1. You have disabled the board in the ACP and then you are trying to sign in with a non Admin account.
2. It is a server problem

If you fill out the Support Request Template we will be able to better assist you.

eeji · Post by **eeji** » Mon Dec 09, 2019 12:55 pm

Is it a new install? If so did you delete or rename the install directory on your server?

Casbot · Post by **Casbot** » Mon Dec 09, 2019 2:09 pm

eeji,

Yes that was it. After doing it a 6th time, after making the style change, finally the board showed a message that the install folder needed to be deleted or renamed. So after I renamed it, then we were able to get into the system. That's kind of flakey if it took six times before it told me that the install folder needed to be renamed or deleted. But in either case, we're in now and the wife is making her customizations now.

Thanks.

david63 · Post by **david63** » Mon Dec 09, 2019 3:41 pm

Casbot wrote: ↑
Mon Dec 09, 2019 2:09 pm
eeji,

Yes that was it. After doing it a 6th time, after making the style change, finally the board showed a message that the install folder needed to be deleted or renamed. So after I renamed it, then we were able to get into the system. That's kind of flakey if it took six times before it told me that the install folder needed to be renamed or deleted. But in either case, we're in now and the wife is making her customizations now.

Thanks.

It has a big red banner saying that when you go into the ACP which you must have done in order to make the style changes.

advertisements