Support Request Template
What version of phpBB are you using? phpBB 3.3.5
What is your board's URL? www.moonlightaholics.com
Who do you host your board with? hairyglove.com
How did you install your board? Someone else installed my board for me
What is the most recent action performed on your board? Update from a previous version of phpBB3
Is registration required to reproduce this issue? No
Do you have any MODs installed? No
Do you have any extensions installed? Yes
What version of phpBB3 did you update from? phpBB 3.1.2
What extensions do you have installed? Header Banner from hifikabin
What styles do you currently have installed? prosilver
What language(s) is your board currently using? British English
Which database type/version are you using? I Don't Know
What is your level of experience? New to PHP and phpBB
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? The board had some sort of massive SQL error(s). After trying to fix them, the web host decided to create a new (current) version of phpBB, upgraded a recent backup of the database, and installed it for us.
Please describe your problem. Note: I understand that this isn't really a phpBB question, it's an ftp question. But I'm at my wits' end and I am hoping someone will take pity on me and help me figure this out.
We are trying to configure the board after the huge upgrade the web host did. Since phpBB is so changed from our old version, it's been a major learning curve. We want to install other styles, etc., which requires us to ftp folders to the public_html directory. I'm using FileZilla to try to ftp folders to the board. It accepts my login and password, but times out when trying to do a directory listing. Here is the ftp log:
Status: Resolving address of
www.moonlightaholics.com
Status: Connecting to 192.187.121.10:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (192,187,121,10,252,204)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
I get the same timeout error when I designate the public_html directory. The web host says he can't duplicate the error, and I'm feeling totally stuck.
My question is: am I doing something stupid, syntax-wise? If not, do you have an idea of what might be causing the timeout? The log shows that I'm logged in, but I'm never able to get a listing of the remote directory.
Any advice welcome, with the caveat that I don't have technical knowledge about phpBB.
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