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How to disable email notifications about delivery error?

Posted: Sat Dec 01, 2018 6:53 pm
by tojag
Is there any possibility to disable returning message to sender, if email delivery failed? I have a few emails per day "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. [error description]".
It is a bit annoying. Because I have 13k users, someone always has damage the e-mail server or problem with email address or quota limit etc. and e-mails are returned to the sender address, that is my forum address, because the forum sends notifications about new posts, PM, etc. So I have to regular clean email box. I know, it is not phpBB problem but is there any possibility to disable it?
Regards

Re: How to disable email notifications about delivery error?

Posted: Sat Dec 01, 2018 6:55 pm
by david63
That is nothing to do with phpBB - it is a normal mail server response. You could set up a rule in your email client to delete them.

Re: How to disable email notifications about delivery error?

Posted: Sat Dec 01, 2018 7:57 pm
by tojag
tojag wrote:
Sat Dec 01, 2018 6:53 pm
I know, it is not phpBB problem but is there any possibility to disable it?
I know about it, which is why I wrote in this section. The question is, can I disable / filter it on the mail server instead of using a filter on the client?

Re: How to disable email notifications about delivery error?

Posted: Sat Dec 01, 2018 8:13 pm
by Lumpy Burgertushie
you would have to ask whoever the mail server is. phpbb does not have any control over mail servers. phpbb just allows you to choose between the two most common methods of using the mail server of the host.

so, your host would be the one to contact about this or whoever you are using to process your email accounts etc.


robert

Re: How to disable email notifications about delivery error?

Posted: Sat Dec 01, 2018 8:19 pm
by tojag
I know, I know ... I asked You because I thought you had the experience with it. If not, please close this topic.

Re: How to disable email notifications about delivery error?

Posted: Sun Dec 02, 2018 9:00 am
by AmigoJack
I look up each e-mail address and to which account it belongs. Then I put those accounts into a group which disables read access to almost the entire board and write a PM informing them to keep their e-mail address up to date. After all I want to be able to contact them.

Re: How to disable email notifications about delivery error?

Posted: Sun Dec 02, 2018 9:15 am
by HiFiKabin
Set up a blacklist in your webmail configuration which will delete all such messages.

Re: How to disable email notifications about delivery error?

Posted: Sun Dec 02, 2018 2:11 pm
by EA117
Putting a rule in your email client to throw them to a folder you'll "never read" seems like the appropriate idea for me. It's useful information to know 2% of the time, even if its nothing you'll need in the other 98%. You'll use that folder later to research a problem, even though it wasn't something you needed to review every day.

Re: How to disable email notifications about delivery error?

Posted: Sun Dec 02, 2018 5:53 pm
by Holger
I have 85k users so I know your pain.
I have a custom mod/extension that lets me set a flag in the users preferences in the ACP. When this flag is set, the user gets a message about this and is limited in the usage of the forum (I also have a field shown to the user where I can copy/paste the error message), no download, no PMs and so on. Once the user updates the email in the UCP the flag is automatically removed.

Saves me from a lot of PITA.